What do you like best?
SmartKarrot has many enterprise customer success management tools at one place - for user behavior, segmentation, actions based on user demographics and behavior, user engagement, surveys, and quick interfaces to other tools like Freshdesk and Slack.
We don't have to integrate SDKs from several vendors - and constantly have to keep all of them updated and working.
A quick engagement score gives us the level of user engagement for our products.
SmartKarrot CS is built for SaaS products. A deep multi-level functionality, provides granular data on our enterprise customers and their own customers. The engagement score drills down to separate scores for each of our enterprise product customers - which is a big benefit.
What do you dislike?
SmartKarrot now interfaces with Freshdesk and Slack. We are looking for some more, especially Asana and maybe Hubspot. New integrations are promised in the coming weeks.
Recommendations to others considering the product:
SmartKarrot CS has a lot of features. You could start using them gradually one by one. The company is a young startup, and is very responsive. Do not hesitate to reach out to them.
What problems are you solving with the product? What benefits have you realized?
For business users, SmartKarrot can use our user demographics and behavior to drive multiple touch points with our users under one single roof. The multi-level functionality is very useful in SaaS products.
On the technology side, we can get away with a single integration point and not work with several different solutions.