Home/New SaaS Software/SmartKarrot
Updated on: October 15, 2021

What is SmartKarrot ?

SmartKarrot

Track and drive Product Adoption from a single platform
(18 Ratings) Write Review

The SmartKarrot platform drives product and customer success through better user engagement and retention. SmartKarrot combines product insights and personalization engine with rich notifications, pulse feedback, and referral management to provide an actionable mapping across the user journey. SmartKarrot is actively helping businesses across industries, and applications in their digital engagement and experience initiatives.

SmartKarrot Features

SmartKarrot Technical details

Support Business Hours Online Customer Type Medium Business Small Business
API Location / Phone Number Frisco, Texas
Deployment SaaS/Web/Cloud Mobile - iOS Category New SaaS Software

SmartKarrot Pricing

Pricing ModelFree Trial , Subscription , Quotation Based
MONTHLY YEARLY
Starter Plan
$499 /Month
Billed Yearly

Features

  • Up to 5 users
  • Segmentation
  • Notifications
  • Referral
  • Survey
  • Journey
  • EngagementScore
  • ANalytics
  • All integrations
  • Free Sandbox
SMB Plan
$699 /Month
Billed Yearly

Features

  • Up to 15 users
  • Segmentation
  • Notifications
  • Referral
  • Survey
  • Journey
  • EngagementScore
  • ANalytics
  • All integrations
  • Free Sandbox
Custom
Custom

Features

  • Unlimited users
  • Private cloud
  • Transaction per Average user based
  • Custom Requirements

Screenshot of the Vendor Pricing Page
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Disclaimer: The pricing details were last updated on 03/12/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about SmartKarrot pricing.

SmartKarrot FAQs

SmartKarrot offers the following functionalities:

  • Campaign Segmentation
  • Surveys & Feedback
  • Audience Analysis
  • Targeted Notification
  • Customizable Branding
  • Application Performance Metrics
  • 360 Degree Feedback
  • User Activity Monitoring
  • A/B Testing
  • Benchmarking
  • Audience Targeting
  • Gamification

Learn more about SmartKarrot features.

Yes, SmartKarrot provides API.

Ask the Community View Community

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SmartKarrot Reviews

OVERALL RATING
4.6
Based on 18 Rating(s)
Rating Distribution
  • 100 %
  • 0 %
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Rohit G
Rohit GSource : g2crowd.com
(Reviewed on 18 December 2019) "Combination of Automation and Analytics for great CS"

What do you like best?

What we were looking for was excellent insights of what our customer was doing in our platform. Have event-driven notification that could improve platform usages. The platform helps in capturing and tracking events, personalized communication with the targeted audience through multiple channels and monitor customer health scores.

What do you dislike?

With the comprehensive nature of the platform comes the intrinsic complexity of using it. Though the platform helps in capturing and tracking events, personalized communication with the targeted audience through multiple channels and monitor customer health score.

What problems are you solving with the product? What benefits have you realized?

We have made our platform easier to use with custom notification based on segments of the customer.

...more
Executive Sponsor in Information Technology and Services
Executive Sponsor in Information Technology and ServicesSource : g2crowd.com
(Reviewed on 10 December 2019) "Powerful Analytics"

What do you like best?

Was fairy easy to integrate with or react native app.

What do you dislike?

Wish documentation was a bit more robust.

What problems are you solving with the product? What benefits have you realized?

* end user engagement

* segmenting users

* segmenting modules by usage

...more
Amit S
Amit SSource : g2crowd.com
(Reviewed on 05 December 2019) "Many customer success tools in one place"

What do you like best?

SmartKarrot has many enterprise customer success management tools at one place - for user behavior, segmentation, actions based on user demographics and behavior, user engagement, surveys, and quick interfaces to other tools like Freshdesk and Slack.

We don't have to integrate SDKs from several vendors - and constantly have to keep all of them updated and working.

A quick engagement score gives us the level of user engagement for our products.

SmartKarrot CS is built for SaaS products. A deep multi-level functionality, provides granular data on our enterprise customers and their own customers. The engagement score drills down to separate scores for each of our enterprise product customers - which is a big benefit.

What do you dislike?

SmartKarrot now interfaces with Freshdesk and Slack. We are looking for some more, especially Asana and maybe Hubspot. New integrations are promised in the coming weeks.

Recommendations to others considering the product:

SmartKarrot CS has a lot of features. You could start using them gradually one by one. The company is a young startup, and is very responsive. Do not hesitate to reach out to them.

What problems are you solving with the product? What benefits have you realized?

For business users, SmartKarrot can use our user demographics and behavior to drive multiple touch points with our users under one single roof. The multi-level functionality is very useful in SaaS products.

On the technology side, we can get away with a single integration point and not work with several different solutions.

...more
Jay S
Jay SSource : g2crowd.com
(Reviewed on 04 February 2020) "A great tool for our Customer Success Teams"

What do you like best?

SK has a unique mix of capabilities providing Customer Success teams with product usage data, engagement data and operational tools for running a successful Customer Facing team.

What do you dislike?

SK has a ton of features that can for new users be overwhelming. It may be helpful if there was a simpler dashboard for team members.

Recommendations to others considering the product:

It is a great tool for Customer Success teams but consider involving your IT team earlier in the evaluation process.

What problems are you solving with the product? What benefits have you realized?

We needed a single point tool for our CS teams to be empowered to better satisfy our clients. We had a simple goal: Improve customer satisfaction and improve operational efficiencies of the CS team. SmartKarrot is helping us achieve these goals.

...more
Vinod K
Vinod KSource : g2crowd.com
(Reviewed on 09 December 2019) "Impressive platform with actionable insights"

What do you like best?

The platform provides the insights in terms of actionable items which helps us to analyse and engage with our users. This along with the customer health score helps us to understand how the user interacts with our platform and enhance the overall customer experience.

What do you dislike?

The platform has a bit of a learning curve like most of the analytics SAAS platforms, any which ways the support team has assisted us to get the pace.

What problems are you solving with the product? What benefits have you realized?

We use SmartKarrot mainly for understand how the user interacts with our platform and which helps us to focus on the right features that our customers need.

...more
Administrator in Marketing and Advertising
Administrator in Marketing and AdvertisingSource : g2crowd.com
(Reviewed on 04 December 2019) "Customer success management made easy"

What do you like best?

The fact that one is able to view and manage multiple touchpoints in a customer's journey for a client makes this a great platform to work with.

What do you dislike?

The user-interface could be slightly more intuitive.

Recommendations to others considering the product:

If you are looking to engage your customer success managers via live dashboards, this is a great platform.

What problems are you solving with the product? What benefits have you realized?

One view of multiple customer success managers is something that I always wanted. To be able to get a complete picture of each account makes it easier to improve the services to our clients.

...more
Kushmakar  S
Kushmakar SSource : g2crowd.com
(Reviewed on 27 November 2019) "A shot in the arm for our Customer Success efforts"

What do you like best?

SmartKarrot is very detailed and intuitive to use. As an enterprise product company, what makes SmartKarrot absolutely useful to us is the deep insight of user behaviour that it provides. It tells our Customer Success team exactly at what point are the users dropping off. But the true power of the platform lies in the fact that you can then set rules to intervene right from the platform itself. It has taken a lot of guesswork and repetitive tasks off our plate.

What do you dislike?

The integration is slightly elaborate and requires technical know-how to get going.

What problems are you solving with the product? What benefits have you realized?

With SmartKarrot, we have realized not only customer success but also product success. On Customer Success front, we have been able to intervene at the right time and drive product/feature adoption. It is still early but this seems to be having a positive impact on our customer retention. On Product Success, we have been able to prioritize feature implementations that make more sense for the users.

...more
Ravi R
Ravi RSource : g2crowd.com
(Reviewed on 25 November 2019) "Get in depth Insights of usage and Segment your users in Smart Way."

What do you like best?

SmartKarrot brings in quite lot of features that will help both B2C and B2B clients significantly in knowing the customer and usage pulse and then take necessary actions by creating segmentation at more granular level. Along with this the features like Smart Notification, Feedback/Survey adds lot of business advantage for the clients.

What do you dislike?

Nothing in particular. Segmentation showing guest users makes it difficult to get the actual users as this allows for duplicates.

What problems are you solving with the product? What benefits have you realized?

Identifying the usage metrics of each and every future.

...more
Dheeraj S
Dheeraj SSource : g2crowd.com
(Reviewed on 11 November 2019) "Good CS platform for B2B businesses"

What do you like best?

We are excited to be able to track the usage of our features and proactively take actions to address as required. It was a very tedious process for our CSM team to manually track it across various customers. Also, the ability to set automated alerts ensures we can focus our energies where required.

What do you dislike?

The implementation process has taken long but that has also been due to our internal development and release cycles. The SmartKarrot team have promptly responded to our queries and requests.

What problems are you solving with the product? What benefits have you realized?

It is an amazing platform and has helped bring clarity through dashboards to a ton of data that we had available through multiple sources.

...more
Executive Sponsor in Information Technology and Services
Executive Sponsor in Information Technology and ServicesSource : g2crowd.com
(Reviewed on 08 November 2019) "Great data driven insights for CSM"

What do you like best?

This is one of the very options we found that provided data driven approach to CSMs. Platform utilization as a SaaS company is very important to understand where we need to intervene and where the best utilization of the product was.

What do you dislike?

Setting up the integrations can be a little cumbersome but it would be necessary to get all the insights we need,

Recommendations to others considering the product:

Every company's need is different. This will be different than some of the CSM software they have been used to but is very data driven

What problems are you solving with the product? What benefits have you realized?

This has helped us understand where the platform is under-utilized and which customers are highly engaged.

...more

Videos on SmartKarrot

SmartKarrot - Introduction
SmartKarrot - Introduction

SmartKarrot Screenshots

Dashboard
Dashboard
Dashboard

Customers

Engagedly
Engagedly
eLerning Industry
eLerning Industry
Laalsa
Laalsa
Qshala
Qshala
Kommuto
Kommuto
Playablo
Playablo

Disclaimer

The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com