Customer Success Software

Freshdesk Customer Success is a customer success management software that helps software and subscription companies to prevent customer churn and strengthen customer relationships. The platform offers complete visibility into customers’ subscription metrics with the help of proactive workflows for renewals, onboarding and other tasks. Freshdesk Customer Success automatically alerts users about the available opportunities for finding and retaining customers. It also helps users convert more upsells, cross-sells and trials. With this software, companies can quickly understand the reason why their customers are churning. They can get an early warning about the customer churn and successfully manage renewals in real-time. By offering customers’ metrics, Freshdesk Customer Success software enables users to engage and intervene with the right customers and achieve the best business outcomes for the users and customers. In this way, the software enables users to easily manage important milestones in their customer lifecycle, which ultimately helps them to reduce customer churn and improve customer value.

Strikedeck is the fastest and the most connectable Customer Success Automation Tool. Strikedeck uses machine learning and predictive analytics to bubble up insights and alerts about customer health, sentiment, and engagement.

Freshsuccess is Intelligent Client Success software that helps you reduce churn, expand your customer base, and deepen your customer connections. It identifies new advocates or expansion prospects while also proactively addressing customer risk. For your Customer Success team, you can also standardize procedures, automate tasks, and define best practices. Freshsuccess allows you to capture user behaviour within your product and sync customer information from other business applications, as well as compute account health based on customer behaviour, support ticket patterns, NPS answers, and more. To keep your work on track, you can give an owner, a priority, and a due date with this software. Important information won't be buried in emails or spreadsheets if you include comments and attachments. It tracks customer health and uses data to intervene and interact with the appropriate customers at the right time to help your customer and your team achieve their goals. The software assists executives in identifying actionable customer patterns. It provides essential account trends that are critical to business performance, such as product uptake, support effectiveness, and financial health, to customer support leaders.

UserIQ provides software firms with a Customer Success Platform that enables them to provide better customer experiences, whether those involve high-touch engagement or tech-touch interactions within the programme. Customers may therefore efficiently scale onboarding, boost feature utilisation, quicken time to value, lower churn, and ultimately improve revenue throughout the client experience. The best businesses are established one client at a time, and those customers expand as a result of meaningful user interactions. With leaders in customer success who are equally committed to optimising success at every user moment, UserIQ takes this strategy extremely seriously. A customer health dashboard, product intelligence, plays, and in-app interactions like user onboarding tours are among the features. This is an excellent tool if you're not sure how to segment your audience or if you have a certain feature you want to encourage them to use. Without you having to manually go through data or prepare reports, the insights are essentially automatically generated to show you where connections are occurring. Anyone may set it up and access the data because of its non-technical user-friendly interface and clickable elements.

Froged is a behavioral messaging software that can help users perfect their business by finding a pool of happy customers. With the help of this software, one can easily find out what is more important for each customer and move on to provide better support to them. The application helps users to build effective campaigns and gain better results. It allows one to track events and analyze customers’ behavior when they visit one’s website. Users can improve customer satisfaction by specifying the status of products by sending campaigns. One can install this software to ensure a large customer base. Users can send personalized messages after understanding the customer’s journey and improve positive engagement with the help of automated campaigns. Froged can help users identify growth opportunities after understanding their customer’s behavior and offer the best support while converting those leads into happy buyers. Users can install the software with Script or simply install in CMS or GTM.

STAMP is a Retention Automation platform that assesses B2B customer sentiment, significantly improves clients’ ability to retain accounts, increases recurring revenue, and maximizes customer lifetime value.

Salesmachine software is a platform used to manage sales and success teams with actionable insights to increase conversions. Gain actionable insights to engage with customers to identifies risks and key behavior interactions. Generate qualified leads on opportunities based on customer fit and product adoption to convert more trials with less effort. It integrates with Salesforce, Zapier, Segment, and more. Small, Medium and Large companies make use of the software.

Amity is a robust customer success platform that enables you to show your clients the benefit of utilizing your product on a daily basis for improved growth and revenue. It enables you to showcase what success means to your clients and how your service can assist them in achieving it. With Amity, you can recognize your customer's reason for the upsell and be ready to capitalize on it. It offers real-time insights which are tailored to your company, so that you are never left behind. It allows your team to take the appropriate action at the appropriate moment. You can use management dashboards and reports to get the data they need to plan for predictable development. Amity incorporates information from your application, website, and smartphone apps with data from your invoicing, CRM, email, branding, and support ticket systems to comprehend the complete customer lifecycle. Your team can develop and sustain high-precision customer connections with the assistance of health ratings and customized insights. Additionally, you can create your own notifications, alerts, lifecycles, playbooks, and programs using your own business rules.

Clear Analytics is an excel based self-service analytics software that aims to turn every individual into an efficient analyst. It provides fast and easy service to the users and they do not have to undergo any prior training to operate the software. By using Clear Analytics, users are able to share and collaborate securely with all their clients. Users can create custom dashboards and queries within minutes. They simply need to drag-and-drop and collaborate right inside excel. Clear Analytics, with its Power BI feature, allows users to monitor data utilization behavior and infrastructure security, allowing them to focus on improving their data quality and delivery rate. With this software, users can easily share all relevant data between various departments. This way, it ensures an increase in the productivity of its user’s business, while also freeing up resources for security and governance. Further, the software gives total control to the user and ensures that all changes are version-controlled and fully auditable at the same time. It even centrally stores all the reports and queries and shares them through a sophisticated entitlement layer.

Gainsight CS is a customer success system that analyzes the customer journey across many channels to help firms streamline activities such as onboarding, retention, support, workflow management, and more. Managers can use video tutorials, walk-throughs, and other support resources to manage the training and implementation of new operations on the platform. White-label capabilities are included in Gainsight CS, allowing businesses to design customised surveys using templates, issue automatic follow-up reminders, and evaluate client replies using machine learning and text analytics. Account planning, interaction tracking, targeted campaigns, alerts, goal management, and more are just a few of the capabilities available. Furthermore, a video messaging tool allows users to make and distribute short movies to customers in order to increase consumer interaction. Gainsight CS allows teams to communicate client updates, insights, notes, emails, and to-do lists with external and internal stakeholders, allowing for better cooperation. It also integrates with HubSpot, Microsoft Dynamics 365, Salesforce, SAP CRM, Slack, Google Analytics, and SurveyMonkey, among other third-party services.

Totango is a smart customer success solution that will assist your team in achieving their objectives and goals with real time results. This customer data platform continually monitors all customer health signals and engages them proactively at scale, leading in more focused, proactive customer success teams, greater productivity, and decreased attrition. Totango is the most widely accepted all-in-one customer IS that provides you everything that you require to boost your client success. It helps you minimise customer attrition, increase revenue, increase adoption, and expand your customer success. With Totango, you can choose a customer path or create your own and everything can be managed on a single platform. It offers the best practise templates for each trip or effort right out of the box. The platform makes it easier to plan, execute, and track your most effective client interactions. It automates the workflows throughout your whole business and lets you send hyper-personalized messages for each user that will boost your digital engagement. Users can connect all of their customer data securely for a unified picture of their customers.

Customer Lobby gets more customers so business make more money. It know what strategies work in HVAC marketing, plumbing marketing, carpet cleaner marketing, and more.

Akita is a smart customer success platform, developed to function as the center for all your customer information, activity, and analytics to enhance your customer engagement and elevate your revenues. It allows you to create an unlimited number of client alerts so you can respond quickly when a customer is about to churn or is ripe for upselling. With Akita, you can construct strong customer segments, allowing you to personalize your customer engagement efforts to each customer's specific needs. In reaction to customer behaviour or qualities, you can trigger pre-defined processes with Akita. From your personal inbox, you can create tasks and send messages using this platform. Akita's Customer Success planner streamlines your day-to-day workflow by allowing you to create, schedule, and manage activities from one easy interface. It offers the most comprehensive client health scoring on the market, allowing you to see data about each customer at a glance. Additionally, you can create as many dashboards as you like, complete with data, charts, and customer lists, to provide you a rapid overview of your Accounts with this platform.

ServiceSource International, Inc is a global outsourced go-to-market services provider that accelerates B2B digital sales and customer success transformation. B2B inside sales, digital sales, customer success, renewals management, and channel management solutions.

Sarbacane helps Everything that need to communicate and grow the business. It is Tailor-made support for the success of campaigns. It offers high-end software solution and personalized support.

Headway App - Changelog for your product. It offers many features like Custom branding, Integrations, Teams, Scheduled publishing, Privacy, Custom categories, and Markdown editor

Quickly create engaging workspaces that customers love, manage the entire sale more effectively in a single place and win more deals. Drag & drop and quickly create beautiful and simplified mini-sites tailored to buyer’s needs. Help internal champion sell solution internally and deliver a world-class differentiated experience that wins quotas.

Churnfree is the ultimate solution to controlling customer churn and increasing your business's lifetime value. Churnfree helps companies create customized cancellation flows to win back customers. This state-of-the-art software empowers businesses to craft individualized communication strategies with relevant content tailored toward special circumstances or customers, so you can retain more customers while preserving their loyalty. Meanwhile, you'll continue to benefit from a powerful analytics dashboard that provides you with actionable insights for boosting engagement rates and converting leads into lifelong customers. With Churnfree's suite of data modeling tools, it's easier than ever before to take proactive steps toward mitigating risks and understanding why certain customers left in the first place. Fostering communication between different members across your team allows businesses of all sizes to keep an eye on customer experience easily and efficiently. Embrace the power of Churnfree and increase the lifetime value of your business today! You'll soon discover how simple it is to customize cancellation flows personalized for customer preferences, maximize retention rates on a budget, and reduce turnover costs in no time!

Cordlogue is cloud-based customer success management platform. It empowers customer success team to automate customer engagement using detailed insights on customer actions to improve customer retention

RetentionEngine is a customer service monitoring software that helps companies to learn why their customers are cancelling product orders and implement personalised actions accordingly. It is a no-code software, making it easy for users to create cancel flow quickly. RetentionEngine uses state of the art AI, through which users can learn what works and then optimise on the go. The software assists users to cut voluntary churn by up to 47% and improve reactivations by up to 5 times. With RetentionEngine, users can create a dynamic cancel flow to capture insights on why their customers are cancelling. The cancel flow also helps users to retain these customers as well as reactivate former customers. In addition, to win cancelling customers back, RetentionEngine allows companies to deliver personalised treatments depending on the reasons for cancellation. These personalised treatments include one-click offers, product/tier swapping, discounts, reminders of what they are going to lose after cancellation and video messages.