Home/Customer Success Software/Quality Driven Software
Updated on: August 2, 2021
What is Quality Driven Software ?

Quality Driven Software

Client Satisfaction Software
(32 Ratings) Write Review

Quality Driven Software is a client satisfaction and survey solution that helps companies avoid getting negative online reviews by helping identify issues before they become complaints. The software allows you to create and send out surveys internally to employees, or externally to customers. This helps you track how well employees are performing, how productive they are, as well as their satisfaction with working at your company, and any suggestions for improvement. Quality Driven Software comes with robust reporting and analytics capabilities. You can see an at-a-glance view of how well your company is performing on the solution’s dashboard, as well as receive instant notifications when youreceive negative survey feedback. Reports can be filtered by score, client, employee, and date. Quality Driven Software flags at risk customer accounts and puts them on a “Client Watch” list, while the “Service Area” feature allows you to customize the data you receive on each report according to industry requirements.

Quality Driven Software Technical details

Support Online Customer Type Large Enterprises Medium Business Small Business
API NA Location / Phone Number United States / 1 (512) 931-4QDS
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Category Customer Success Software

Quality Driven Software Pricing

Pricing ModelSubscription
Starter
$29 /Month

Plan Features

  • $313/yr (save $35)
  • 100 surveys
  • Unlimited users
  • Unlimited clients
  • Unlimited employees
  • Email & Phone surveys
  • QA/QC features
  • Reports
  • Reviews module
  • Email & phone support
Intermediate
$49 /Month

Plan Features

  • $529/yr (save $59)
  • 350 surveys
  • Unlimited users
  • Unlimited clients
  • Unlimited employees
  • Email & Phone surveys
  • QA/QC features
  • Reports
  • Reviews module
  • Email & phone support
Executive
$79 /Month

Plan Features

  • $853/yr (save $95)
  • 1000 Surveys
  • Unlimited users
  • Unlimited clients
  • Unlimited employees
  • Email & Phone surveys
  • QA/QC features
  • Reports
  • Reviews module
  • Email & phone support
Enterprise
$118 /Month

$118 Plus for per month for more details contact the vendor for detailed pricing information

Plan Features

  • $1274/yr (save $142)
  • 1500+ Surveys
  • Unlimited users
  • Unlimited clients
  • Unlimited employees
  • Email & Phone surveys
  • QA/QC features
  • Reports
  • Reviews module
  • Email & phone support
Screenshot of the Vendor Pricing Page
View Full Screen

Disclaimer: The pricing details were last updated on 22/10/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Quality Driven Software pricing.

Quality Driven Software FAQs

No, Quality Driven Software does not provide API.

Ask the Community View Community

Quality Driven Software Alternatives Quality Driven Software Alternatives

Akita
(3 RATINGS)
Akita
Akita software is a platform used to manage customer data, activity, and metrics. The software offers tools like customer alerts to reduce risk of churn and...
Visit Website
Amity
(30 RATINGS)
Amity
Amity is a Customer Success Platform used to monitor customer relationships for better business workflows. The software offers SmartPlaybooks to automate...
Visit Website
ClientSuccess
(170 RATINGS)
ClientSuccess
ClientSuccess is a software that provides companies and organizations with a tool to handle customer retention and growth. With the tool, there’s no more...
Visit Website
Custify
(125 RATINGS)
Custify
Custify's Customer Success Platform is designed for B2B SaaS businesses and enables them to reduce their churn and increase Customer Lifetime Value. Your most...
Visit Website
EasyCSM
EasyCSM
EasyCSM is an adaptable offboarding platform. We make it easy to create a no-code, smart cancellation screen. Reduce cancellations by serving up the right...
Visit Website
MHC EngageCX
MHC EngageCX
MHC EngageCX software is a platform used to generate documents. The software offers tools to send your communications and automate workflows in minutes....
Visit Website

Quality Driven Software Reviews

OVERALL RATING
5
Based on 32 Rating(s)
Rating Distribution
  • 100 %
  • 0 %
  • 0 %
  • 0 %
  • 0 %
SHARE YOUR EXPERIENCE Write a Review
Sort By
Filter by Source
Source : g2crowd.com
(Reviewed on 04 June 2019)
"A Must-Have for Cleaning Businesses "

What do you like best?

Quality Driven Software allows us to survey our clients immediately after a clean. This enables us to catch issues before they blow up and lets people vent before posting on Google or Yelp. It also helped with our morale because we found that we were getting more 5 star reviews than we thought. When you only hear from the complainers, you feel like you are doing nothing right. This helped us confirm we are making the majority of our clients happy.

What do you dislike?

It is easy to forget to send the surveys if you don't make it part of your routine. But they have a concierge service to take care of this for you!

Recommendations to others considering the product:

If you don't survey your clients, this is the way to do it!

What problems are you solving with the product? What benefits have you realized?

I would like to see it integrate with Service Autopilot.

...more
Source : g2crowd.com
(Reviewed on 19 April 2018)
"Game changer at our company"

What do you like best?

It's incredibly easy to setup and use. I love the fact that it's customizable, very user-friendly, visually appealing and constantly adding features based on feedback from users. I feel it helps us maintain close relationships with our clients as we grow, in a way that wouldn't be possible without this software.

What do you dislike?

It's not a dislike at all, but I'd love to have customizable icons I can use specific to my brand.

Recommendations to others considering the product

To achieve the ultimate success from this software, you'll want to take advantage of all the support and community that's available to you. We have done so and we consistently see an 85-90% response rate from our clients.

What business problems are you solving with the product? What benefits have you realized?

Wow. So much. We keep a good pulse on clients feelings towards their service (helps with keeping clients happy, and managing when to increase rates or hold off. It helps us discover when an employee needs extra training (we're able to get ahead of the problem, we're able to put a measurable focus on performance-based bonus'. Fills our staffs need for feedback.

...more
Source : g2crowd.com
(Reviewed on 18 April 2018)
"I ❤️ Quality Driven Software!"

What do you like best?

My favorite thing about this software is that it’s so easy to use. Easy to create surveys; easy to send surveys; easy to sync the software with our scheduling software. I also love the customer service. So helpful. They make lots of great updates based on their customers requests/needs

What do you dislike?

This is a tough one. The software is great. I really can’t say that there’s anything i dislike.

What business problems are you solving with the product? What benefits have you realized?

I needed a way to effectively contact clients and find out how we’re done bf. Getting feedback from clients has been amazing. . GettOmg reviews is awesome.

...more
Source : g2crowd.com
(Reviewed on 16 April 2018)
"Most engaging survey software I've used"

What do you like best?

Easy. Easy means my managers, and staff don't need me, once we have things up and running, and they USE IT. Great customer service, and responsive to feedback themselves, great people to work with.

What do you dislike?

I'd like it if they could handle multiple main surveys within the same log in and track separately.

Recommendations to others considering the product

You will love it. It's simple. They are adding features. Very responsive. If you have multiple branches or want to send multiple surveys and track with one log in you can't do that at this time, but check, it may be changing.

What business problems are you solving with the product? What benefits have you realized?

Higher staff engagement, catching client issues sooner, engaging clients with staff more via photos in surveys etc. Love the landing pages, we have increased our reviews on sites as a benefit.

...more
Source : g2crowd.com
(Reviewed on 16 April 2018)
"This somewhere adds real and perceived value to your company!"

What do you like best?

Quality Driven Software helps my service business stay top notch on quality and let's my clients know I care about their opinion. They even send my surveys for me. The staff there has great responsiveness when I have a question. I haven't implemented the landing page feature yet but others tell me it's great for getting reviews or for having clients take action.

What do you dislike?

I haven't really found anything I just like as of yet.

What business problems are you solving with the product? What benefits have you realized?

As I mentioned above its main purpose is for quality control and online gaining reviews via the landing pages. Companies also use the internal survey scores to give bonuses to their employees and encourage good work.

...more
Source : g2crowd.com
(Reviewed on 16 April 2018)
"Streamline your qualityours "

What do you like best?

QD gives you almost instant access to client satisfaction. No more spending hours calling clients to ask how their service was. Our clients love QD because it only takes a mouse click and there is space to leave comments. QD staff are amazingly helpful and they are open to client suggestions on new features. You owe it to yourself to bring QD to your company.

What do you dislike?

Only thing i dislike is when it's down for maintenance. But it doesn't last long.

What business problems are you solving with the product? What benefits have you realized?

Staff all have access to QD, they are able to check their quality from the comfort of their own homes. This helps staff improve performance.

...more

Videos on Quality Driven Software

Resending Surveys Using a Resend Template
Resending Surveys Using a Resend Template
Employee Retention and Recruiting

Quality Driven Software Screenshots

Realtime Survey Results
Dashboard
Realtime Survey Results
Realtime Survey Results
Dashboard

Disclaimer

The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com