ChurnKey

ChurnKey enables the facility of providing customers with personalised cancel flows for a healthy subscription rate. ChurnKey is one of the best options for client organisations to understand their customer behaviour. The platform allows client organisations to establish a better relationship with a customer who has attempted to cancel the subscription. Connecting Stripe and plugging ChurnKey in are the two things after which, the cancellation flow is ready to work. Now, whenever ChurnKey senses a cancellation attempt, the flow launches itself. This is accompanied by personalised offers and benefits that are put before the customer dynamically. The offers and benefits are curated essentially taking into account the customer’s search and activity history. These offers also include incentives like coupons, chat, pauses and around-the-day phone support. The active analytics report lets client companies calculate in real-time the customers they have won back and the offers that changed the game. Along with these insights, ChurnKey also provides feedback reports in detail. The cancellation sessions can be replayed as well.