Convoso

About Convoso

Deep Dive with Clara AI

Convoso's cloud-based contact center software converts lead faster. Dramatically increase contact and lead conversion rates with Convoso’s end-to-end contact center software. This predictive dialer with superior recycle logic combined with lead management automation and omnichannel capabilities empower outbound contact centers to move more leads through the funnel faster. With the Virtual Agent, the user can turn aged leads into live transfers. Plus, you’ll benefit from a dedicated Convoso team member to help to master the system and fast track the results.

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Pricing

Free Trial Not Available
Offers Custom plan.
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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

60%
Reviews

72%
Momentum

67%
Popularity

81%

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

Business Hours, Online

Convoso Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Quotation Based )

Convoso Custom

Features

Dynamic Scripting
Workflow Dialing
Robust Lead Management
Local Caller ID
Multi-Campaign Login
Customizable Dashboards
Caller ID Reputation Management
Multiple Dialing Modes
TCPA Compliance Tools

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Disclaimer: The pricing details were last updated on 30/06/2020 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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Convoso Reviews

User Rating

4.6/5 (Based on 191 Ratings)

Rating Distribution

Excellent
70.2%
Very Good
18.3%
Average
8.4%
Poor
2.6%
Terrible
0.5%

User Sentiments

User-Friendly Interface, Efficient Auto Dialer, Detailed Reporting, Responsive Customer Support

Occasional System Lag, Call Drops, Audio Issues, Inbound Call Handling

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Review Summary

The majority of user reviews are very positive, applauding the product's ease of use, powerful features, and excellent customer support. Reviewers appreciate the intuitive user interface, which makes it simple to set up and use, even for those with limited technical expertise. They also highlight the wide range of features, such as call tracking, lead management, and reporting, which help businesses streamline their sales processes and improve their efficiency. Additionally, reviewers consistently praise the exceptional customer support, noting the responsiveness and helpfulness of the support team.

Pros

Streamlined communication: Centralizes customer interactions from various channels, providing a unified view of customer conversations.
Improved agent efficiency: Automates repetitive tasks, enabling agents to focus on highervalue interactions and improving overall productivity.

Cons

Potential data privacy concerns: Handling sensitive customer data requires robust security measures to ensure data protection and privacy.
Integration challenges: Integrating with existing systems can be complex and timeconsuming, potentially disrupting ongoing operations.

Convoso Reviews

AI-Generated from the text of User Reviews

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