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98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Zoho CRM logo
CRM Software

4.3 2,504 user ratings

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92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Smartsheet logo
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97% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

monday.com logo
Project Management Software

4.5 2,791 user ratings

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98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Jira logo
Product Management Software

4.4 6,834 user ratings

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Overview

Description Zoho CRM helps businesses of all size in maintaining a high standard of customer relations with its feature-rich software. The multichannel support feature lets your reach your customers via any medium, be it phone, live chat, email or through social media. With visitor tracking and email analytics, you can see what your customers are seeing and find opportunities for interaction. With pre-built and customizable KPIs, you can see where your team excels and where they need more training. Zoho CRM’s Blueprint ensures that the same level of attention is given to the right customers, even if the sales team grows. It makes sure that everyone in the team follows the right process. Read more An intuitive project management software and collaboration tool that is useful for small and mid-size organizations to track and manage various types of work. Besides project management, it assists organizations to manage event schedules, sales pipelines, marketing campaigns, HR and product development. It has a spreadsheet-like interface that offers a number of handy tools such as card view, gantt charts, reporting and file sharing, work automation etc. It is a top-rated business application that can be integrated with leading web apps like Dropbox, Zapier as well as Google Apps and Salesforce. More than 80,000 businesses and millions of users across 175 countries rely on Smartsheet. Read more With monday.com, managers can better keep their team aligned from one collaborative workspace. This flexible platform allows you to truly centralize your data, leveraging native integrations, third-party apps, and helpful widgets. With an overview of all ongoing processes, you can quickly gauge the status of essential tasks and follow up with the relevant team member efficiently. Essentially, on monday.com, executives have the flexibility to build the perfect tools for their team using intuitive drag-and-drop technology. Simply select one of over 200 templates, and customize it using the 20 editable columns to support any of your workflows. Then if your team grows, your workflows can easily scale with you, empowering your team to new heights with complete visibility. Read more Jira is an advanced project management solution helpful for agile teams. It helps developers plan, track and release authentic softwares in real-time. Detailed reports offered by the particular enables teams to improve their performance in an efficient manner. Inbuilt personalised Scrum boards let teams stay focused and deliver incremental and iterative value seamlessly. Users are also allowed to monitor repositories with code in Jira, gain end-to-end visibility and generate automation rules of their own. The software assures active integration with platforms like Confluence, Trello, Bitbucket, Zoom, Microsoft, Slack etc. Further, data stored within the particular is absolutely secure, protected by enterprise-grade solutions like automatic user provisioning, SAML SSO, 2-step verification and more. Jira turns out to be more than an issue or a bug tracker by hosting a variety of functionalities like custom filters, rich APIs, integration facilities for developer tools, customisable workflows and more. Users can personalise Jira as per their own needs by incorporating more than 3000 apps within it. Read more
Pricing Options
  • Free Trial Available
  • Starts at $14.0.
  • Free Trial Available
  • Starts at $9.0. Offers Custom plan.
  • Free Trial Available
  • Starts at $9.0. Offers Free-forever and Custom plan.
  • Free Trial Available
  • Starts at $70.83. Offers Free-forever and Custom plan.
SW Score & Breakdown

98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%
  • Reviews
    77%
  • Momentum
    66%
  • Popularity
    82%

92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%
  • Reviews
    68%
  • Momentum
    70%
  • Popularity
    94%

97% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%
  • Reviews
    95%
  • Momentum
    72%
  • Popularity
    97%

98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%
  • Reviews
    96%
  • Momentum
    66%
  • Popularity
    80%
SaaSworthy Awards # 2 Most Worthy # 7 Fastest Growing # 2 Most Worthy # 4 Most Popular # 3 Most Worthy # 1 Most Popular
Not Available

Technical Details

Organization Types Supported
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
Platforms Supported
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
Modes of Support
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
API Support
  • Available
  • Available
  • Available
  • Available

Reviews & Ratings

User Rating
4.3/5 2,504 user ratings
2.2/5 85 user ratings
4.5/5 2,791 user ratings
4.4/5 6,834 user ratings
Rating Distribution
  • Excellent

    50.2%
  • Very Good

    34.3%
  • Average

    9.8%
  • Poor

    2.8%
  • Terrible

    2.9%
  • Excellent

    23.5%
  • Very Good

    3.5%
  • Average

    1.2%
  • Poor

    9.4%
  • Terrible

    62.4%
  • Excellent

    72.9%
  • Very Good

    15.8%
  • Average

    1.9%
  • Poor

    2%
  • Terrible

    7.3%
  • Excellent

    55.4%
  • Very Good

    34.8%
  • Average

    8%
  • Poor

    1.6%
  • Terrible

    0.4%
User Sentiments

    Ease of Use, Customizable Interface, Extensive Integrations, Affordable Pricing

    Slow Customer Support, Occasional Software Glitches, Limited Mobile Functionality, Complex Customization

    Real-Time Collaboration, Extensive Automation Features, User-Friendly Interface, Customizable Dashboards

    Limited Offline Access, Steep Learning Curve, Limited Formatting Options, Limited Reporting Capabilities

    User-friendly Interface, Extensive Customization, Effective Team Collaboration, Robust Automations

    Mobile App Functionality, Limited Sub-Item Functionality, Inconsistent Notifications, Slow Loading Times

    Ease of Use, Extensive Integrations, Customizable Workflows, Agile Project Management

    Steep Learning Curve, Complex Configuration, Slow Performance, Limited Mobile Functionality

Review Summary

Zoho CRM receives positive reviews for its user-friendly interface and affordability. Users appreciate its comprehensive features, including lead tracking, contact management, and automation capabilities. However, some users report a steep learning curve and occasional glitches, particularly with advanced features. While customer support receives mixed feedback, Zoho CRM is highly recommended for businesses seeking an all-in-one solution to improve efficiency and customer relationships.

Users appreciate Smartsheet's user-friendly interface, customizable templates, and collaboration features. They find it effective for project management, task tracking, and team collaboration. Many reviewers acknowledge its ability to enhance productivity and streamline workflows. However, some users mention occasional glitches and a learning curve for advanced features. Additionally, a few reviewers express concerns about pricing and suggest improvements in customer support. Overall, users generally have positive experiences with Smartsheet, valuing its ease of use, versatility, and positive impact on their productivity.

Overall, users praise the user-friendly interface, customization options, and ability to manage projects and tasks efficiently. They also appreciate the integrations with other tools and the mobile app. However, some users mention occasional glitches and a learning curve for new users. While customer support is generally well-received, some users report slow response times. Nevertheless, the majority of users find the platform valuable for project management and collaboration, highlighting its flexibility, ease of use, and positive impact on their productivity.

Jira is a project management software praised for its versatility and customization options. Users highlight its user-friendly interface, powerful features for issue tracking and project planning, seamless integrations, and excellent customer support. Commendations for its agile methodology support, reporting capabilities, and mobile app functionality are also notable. However, concerns regarding pricing, occasional glitches, and a learning curve for new users have been raised. Overall, Jira is a comprehensive and widely-used project management tool valued for its flexibility, customization, and robust features.

  Read All User Reviews Read All User Reviews Read All User Reviews Read All User Reviews

AI-Generated from the text of User Reviews

Pricing

Pricing Options
  • Free Trial Available
  • Starts at $14.0.
  • Free Trial Available
  • Starts at $9.0. Offers Custom plan.
  • Free Trial Available
  • Starts at $9.0. Offers Free-forever and Custom plan.
  • Free Trial Available
  • Starts at $70.83. Offers Free-forever and Custom plan.
Pricing Plans
Monthly Plans Annual Plans

Standard $14.00 $20.00 per user / month

Professional $23.00 $35.00 per user / month

Enterprise $40.00 $50.00 per user / month

Ultimate $52.00 $65.00 per user / month

Pro $9.00 $12.00 per user / month

Business $19.00 $24.00 per user / month

Enterprise Custom

Silver (Smartsheet Advance) Custom

Gold (Smartsheet Advance) Custom

Platinum (Smartsheet Advance) Custom

Free Free

Basic $9.00 $12.00 per user / month

Standard $12.00 $14.00 per user / month

Pro $19.00 $24.00 per user / month

Enterprise Custom

Free (Cloud) Free

Standard (Cloud) $70.83 $81.50 per month

Premium (Cloud) $133.33 $160.00 per month

Enterprise (Cloud) Custom

Data Center $42,000.00 $42,000.00 per year

 
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Screenshots & Videos

Screenshots Live Chat System
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Select proven solutions
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Columns
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Add a string
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Videos Video Thumbnail
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Vendor information

Company Details Located in: Pleasanton, California - 94588 Founded in: 2005 Located in: Bellevue, Washington - 98004 Founded in: 2005 Located in: New York, NY 10003 Founded in: 2012 Located in: Sydney, Australia Founded in: 2002
Contact Details

+1 877-834-4428

https://www.zoho.com/crm/

+1 844 324 2360

https://www.smartsheet.com/

Not available

https://monday.com

+61 2 9262 1443

https://www.atlassian.com/software/jira

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