Home/Live Chat Software/Salesforce ChatUpdated on: September 24, 2023

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Salesforce Chat

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What is Salesforce Chat and how does it work? Salesforce Chat is a powerful tool that allows businesses to connect with their customers in real-time through personalized live chats. The platform is versatile, enabling chat functionality both in-app and online. With multilingual support, businesses can deliver chat services to customers around the globe, regardless of their preferred language. Salesforce Chat is also equipped with AI-powered chatbots, which help to streamline customer support and provide quick responses to routine inquiries. By connecting each live chat with a complete customer profile, agents can gain valuable context that facilitates swift resolution of customer issues. This is further complemented by features such as customer chat sneak peek, keyboard shortcuts, and prewritten messages, all of which enhance agent productivity and efficiency. Moreover, Salesforce Chat simplifies the process of routing chats to the right agents, ensuring that customers are always connected with the most appropriate representative. With its seamless integration with the Salesforce platform, businesses can leverage the full potential of Salesforce Chat to achieve optimal results in customer engagement and satisfaction.

Salesforce Chat Features Show All Features

Live Chat Features

Shortcut MessagesShortcut messages allow you to configure an unlimited set of pre-canned responses that agents can use to quickly reply to frequently asked questions. This means quicker, more consistent responses. Agents may ask visitors for more details or provide specific answers by using commands (or selecting from a menu). It's also a great way for new agents to get up to speed faster by relying on a body of information that's already been developed.
Offline FormOffline forms feature allows your team to collect important information even when they have limited or no internet access.
Knowledge DatabaseA knowledge database is more than just a set of documents stored on servers. A knowledge database includes information on a specific material or general method of study, as well as information such as monograph revision history, comprehensive information on current work, or links to standard catalog numbers, among other things
Call Me OptionThe Call me feature gives users a way to join the audio portion of a meeting by phone. This is handy in scenarios when using a computer for audio might not be possible.
Agent SchedulingThings happen. Agents call in sick, and some just aren't working to their full capacity. Supervisors must be able to make changes on the fly. This is called agent scheduling. Agent scheduling helps generate reports that equate schedules to agent results and allow for the identification of schedule anomalies for agent assessment and coaching.
Visitor TargetingVisitor targeting is used to get the right content to the right visitors with flexible segments that are always up-to-date. Visitor targeting enables businesses to personalize their content and target experiences to specific visitor segments. It involves creating the segments you require to reach the exact visitors you need and achieve your business goals.
Video ChatMake conversations more personal with video calling between your agents and your visitors
TransfersTransfer of calls from one operator to another with just one click
Persistent ChatPersistent chat lets you create topic-based discussion rooms that persist over time. Persistent chat rooms are where you can communicate and collaborate with a group of people who have a common area of interest.
Co-BrowsingCo-browsing allows agents and customers to practically be on the same page. Agents can access and communicate with customers' web browsers in a matter of seconds with the click of a button. As a result, they are able to provide real-time, customized assistance with complex processes. Agents only see pages that have been allowed with co-browsing, not any other open browser tabs or applications on a customer's device.

Salesforce Chat Technical details

Support	Online	Customer Type	Large Enterprises Medium Business Small Business
API	NA	Location / Phone Number	San Francisco, California / +1-800-664-9073
Deployment	SaaS/Web/Cloud	Official Website	https://www.salesforce.com/products/service-cloud/features/live-agent/
Deployment	SaaS/Web/Cloud	Category	Live Chat Software

Salesforce Chat Pricing

Pricing ModelQuotation Based

Salesforce Chat

Custom

Features

Real-time help online
Connect agents and increase productivity
Improve team, improve customer service

Disclaimer: The pricing details were last updated on 10/03/2023 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Salesforce Chat pricing.

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Salesforce Chat FAQs

Q. What is Salesforce Chat used for?

Salesforce Chat is Live Chat Software. Salesforce Chat offers the following functionalities:

Shortcut Messages
Offline Form
Knowledge Database
Call Me Option
Agent Scheduling

Learn more about Salesforce Chat features.

Q. What are the top alternatives for Salesforce Chat?

Here`s a list of the best alternatives for Salesforce Chat:

Q. Does Salesforce Chat provide API?

No, Salesforce Chat does not provide API.

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Salesforce Chat

Salesforce Chat Features Show All Features

Live Chat Features

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