What do you like best?
This is a great tool for the small to medium business. For the act of obtaining a remote desktop connection of a PC on the network ... it's simple and works without frills. If the Dameware agent is not installed on the target machine... the technician console will push it out silently as long as you have the appropriate authority. We also use it as a quick way for users to find their PC number or IP by clicking on the icon in the system tray.
What do you dislike?
It is a no-frills solution and priced as such. However there are a few small things that i have to tweak within the technician console before 1st use. The little thing that niggles me the most is you have to go in to the global settings - default host properties .. and tick the 'Show Remote Cursor'... I am not sure why you wouldn't want this set as default as you cannot see where you are clicking otherwise?
Also when you connect to a machine it saves the connection settings, with the machine name automatically. This makes it easy to find and connect next time. But it's quicker sometimes to just type in the machines number and connect - this means that you end up with a large list of previously connected machines which also duplicate. I haven't found a way to turn this off as yet?
But these are small things really - i really rate this little tool really
Recommendations to others considering the product
If you need a cost effective tool to remote assist users - great.!!
What business problems are you solving with the product? What benefits have you realized?
We needed a cost effective & quick to implement tool to replace an ailing VNC solution that we were using that really wasn't fit for purpose. The VNC solution had many flaws.. one of which was you could end up fighting the user for control of the mouse or keyboard... Dameware has a great option to block any mouse and keyboard input from the user when you are connected.
As i say there are many more complex systems that can give you remote support facility along with all kinds of asset management or estate scanning but we didnt require any frills and Dameware was the right tool for the right price.