Messenger Communication Platform

About Messenger Communication Platform

Messenger Communication Platform software is a platform used to manage customer communication with data protection regulations. The software offers tools to create Chatbots to support your customer service via messaging apps (WhatsApp, Instagram, Apple Business Chat, Facebook Messenger, Telegram). Collaborate with teams to assign tickets to the right agents to automate workflows.

Screenshots & Videos

Pricing

Free Trial Available
Messenger Communication Platform Offers Custom plan.
View Detailed Pricing

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

Online

Messenger Communication Platform Features

Show Feature Explanation

GDPR Compliance

Makes the website compliant to General Data Protection Regulation 2016/679 that offers privacy to all users in the European Union

Workflow Management

Helps in managing and ensuring smooth flow of the tasks assigned to a team or organization

AI based Chatbots

Automated replies are sent using self-learning chatbots via artificial intelligence

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Reporting (Analytics)

Helps to get insightful reports and task performance analytics to measure the task monitoring outcomes

Messenger Communication Platform Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription / Quotation Based )

Pricing Plans

Medium Custom

From €499 billed Monthly

For mid-sized companies

Features

All messaging apps
1:1 Chat
Ticket Assignment
User Properties
Role & Access Management
Chatblocks
Chatbot Builder
MIA (Messenger Information Assistant)
Statistics
API
Unlimited chats
Support (email, messaging app) from Monday until Friday 9 am until 5 pm CET
1 channel included
5 Agents included
1,000 Monthly Active Users included
SLA uptime of 99.00%
MessengerPeople DPA/T&C

Large Others

From €999 billed Monthly

For large companies

Features

All messaging apps
1:1 Chat
Ticket Assignment
User Properties
Role & Access Management
Chatblocks
Chatbot Builder
MIA (Messenger Information Assistant)
Statistics
API
Unlimited chats
Support (email, messaging app) from Monday until Friday 9 am until 5 pm CET
Multiple channels possible
10 Agents included
5,000 Monthly Active Users included
SLA uptime of 99.00%
MessengerPeople DPA/T&C

XL Plan Custom

For individual solutions

Features

All messaging apps
1:1 Chat
Ticket Assignment
User Properties
Role & Access Management
Chatblocks
Chatbot Builder
MIA (Messenger Information Assistant)
Statistics
API
Unlimited chats
24/7 support (phone, email, messaging app) upon request
Multiple channels possible
Number of agents as needed
Number of Monthly Active Users as needed
SLA uptime of more than 99.00% upon request
DPA/T&C can be negotiated upon request

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 15/06/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Messenger Communication Platform Pricing.