REVE Chat Pricing, Reviews and Features (August 2022)

REVE Chat Features Show All Features

Live Chat Features

Visitor TargetingVisitor targeting is used to get the right content to the right visitors with flexible segments that are always up-to-date. Visitor targeting enables businesses to personalize their content and target experiences to specific visitor segments. It involves creating the segments you require to reach the exact visitors you need and achieve your business goals.
Video ChatMake conversations more personal with video calling between your agents and your visitors
TransfersTransfer of calls from one operator to another with just one click
Shortcut MessagesShortcut messages allow you to configure an unlimited set of pre-canned responses that agents can use to quickly reply to frequently asked questions. This means quicker, more consistent responses. Agents may ask visitors for more details or provide specific answers by using commands (or selecting from a menu). It's also a great way for new agents to get up to speed faster by relying on a body of information that's already been developed.
Offline FormOffline forms feature allows your team to collect important information even when they have limited or no internet access.
Knowledge DatabaseA knowledge database is more than just a set of documents stored on servers. A knowledge database includes information on a specific material or general method of study, as well as information such as monograph revision history, comprehensive information on current work, or links to standard catalog numbers, among other things
Co-BrowsingCo-browsing allows agents and customers to practically be on the same page. Agents can access and communicate with customers' web browsers in a matter of seconds with the click of a button. As a result, they are able to provide real-time, customized assistance with complex processes. Agents only see pages that have been allowed with co-browsing, not any other open browser tabs or applications on a customer's device.
Call Me OptionThe Call me feature gives users a way to join the audio portion of a meeting by phone. This is handy in scenarios when using a computer for audio might not be possible.
Agent SchedulingThings happen. Agents call in sick, and some just aren't working to their full capacity. Supervisors must be able to make changes on the fly. This is called agent scheduling. Agent scheduling helps generate reports that equate schedules to agent results and allow for the identification of schedule anomalies for agent assessment and coaching.
Persistent ChatPersistent chat lets you create topic-based discussion rooms that persist over time. Persistent chat rooms are where you can communicate and collaborate with a group of people who have a common area of interest.

REVE Chat Technical details

Support

24/7 (Live rep) Business Hours Online

Customer Type

Large Enterprises Medium Business Small Business

API

Location / Phone Number

Singapore, Asia / (+65) 3159 0972

Deployment

SaaS/Web/Cloud Mobile - Android Mobile - iOS

Category

Live Chat Software

REVE Chat Pricing

Pricing ModelFree Trial , Subscription

MONTHLY YEARLY

Standard

$13.50 /Month Billed Yearly

$15 per agent per month billed monthly

$13.5 per agent per month billed annually

$12 per agent per month billed 2years

Features

Facebook Messenger
Department Management
Auto Triggers
Proactive Chat
Chat Monitoring
Canned Response
File Transfer
Chat Transfer
Single Website Integration
256 Bit SSL Encryption
And More

Add-Ons

AI Chatbot: $50 per month

Qualify leads on your website automatically
Answer your FAQs with support bot
Humanize your chatbot support with live chat

Advanced

$22.50 /Month Billed Yearly

$25 per agent per month billed monthly

$22.5 per agent per month billed annually

$20 per agent per month billed 2years

Features

Includes features of Standard plan, plus
Video & Voice Chat
Viber Messenger
Telegram Messenger
Queuing
Mobile Chat SDK
Developer API
Advanced Reporting
And More
Add-Ons

Enterprise

$45 /Month Billed Yearly

$50 per agent per month billed monthly

$45 per agent per month billed annually

$40 per agent per month billed 2 years

Features

Includes features of Advanced plan, plus
Custom Development
Screen Sharing
Co-browsing
Integration Support
On-premise or Cloud Solution
Unlimited Website Integration
Custom Reporting
Dedicated Account Manager
And More
Add-Ons

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Disclaimer: The pricing details were last updated on 04/10/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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REVE Chat Reviews

OVERALL RATING

3.4

Based on 35 Rating(s)

Rating Distribution