Refiner

About Refiner

Refiner is a customer feedback software for SaaS companies. The software features beautiful survey widgets that have a native feel to them. SaaS companies can launch snappy survey widgets, which are pixel perfect and come with an on-brand user experience right inside their web-or mobile application. Refiner also provides email surveys and shareable survey links to complete their offer. Refiner helps its clients track customer satisfaction metrics (NPS, CSAT, or CES) and gain unique insights through user- and product-research surveys. Refiner guarantees an unbeatable survey response rate and accurate data thanks to fine-grained targeting options based on user traits and behavior. They can also launch a survey during a user’s first-run experience. The software allows its clients to sync all the responses related to the survey with their database. Refiner sends them notifications through Slack or by email. The in-built integration system turns all the survey responses into real-time actions so that they can be beneficial for its clients.

Screenshots & Videos

Pricing

Free Trial Available
Starts at $79.0. Offers Custom plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

85%
Reviews

71%
Momentum

60%
Popularity

71%

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

Business Hours, Online

Refiner Features

Show Feature Explanation

Show Missing Features

Survey/ User Feedback Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

85%

Skip Logic

It hides the irrelevant pages or questions based on previous responses.

Site Intercept Survey

Captures value from your website visitors with targeted, engaging messages

Question Library

Saves the FAQs into a question library, from where you can instantly pick and add them to new surveys

Phone Survey

It enables you to run your survey over telephones

Online Survey

Lets you run your survey through email, social media platforms, web forms, polls, quizzes and posts

Mobile Survey

A feature that optimizes your surveys for Android, iPhone, iPad so that you can create and deploy surveys on the go

Embeddable Survey

It enables you to directly include your surveys on your own website

Email Distribution

This feature lets you send a custom email invitation for the survey to the respondents

Data Analysis Tools

Analyze feedbacks collected from both structured and unstructured sources in real-time

Custom Survey URLs

Enables you to create an URL for the survey that is easy to remember so that the respondents can get access to the link

Survey Templates

Survey Templates consist of a complete set of questions using which you can start building surveys without spending much time.

Support Audio / Images / Video

Includes audio/ video/ images into the survey questionnaires to make it interactive

Question Branching

Allows respondents to screen questions and give answer to the relevant questions only

Offline Response Collection

This feature lets you store all the collected data locally on the tablet, smartphone and mobile devices without the access of internet

Multiple Question Types

These question patterns are aimed at collecting statistical data from the respondents with accuracy

Kiosk Survey

This feature lets you run your survey on a dedicated survey kiosk, such as on a tablet or iPad

360 Degree Feedback

Captures and centralizes a holistic feedback of the target audience that helps in making business decisions.

Refiner Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription / Quotation Based )

Pricing Plans

MONTHLY YEARLY

Essentials $79.00 $99.00 per month

For 5,000 Monthly Active Users

Ideal for SaaS companies looking to close the customer feedback loop with on-brand microsurveys

Features

Get started in minutes with our NPS, CSAT, CES, and PMF templates
Build custom survey flows
In-App surveys (Web & Mobile)
Shareable survey links
Email surveys
Recurring surveys
Slack & email alerts
Zapier & Make integration
Unlimited survey responses

Based upon the Number of Monthly Active Users, the pricing plan varies.

Growth $199.00 $239.00 per month

For 5,000 Monthly Active Users

Ideal for companies looking to drive growth with perfectly timed & personalized survey campaigns

Features

Includes features of Essentials plan, plus
Track user events
Two-way data sync with Segment.com
Advanced segmentation & targeting
Unlimited reporting dashboards
API & Webhooks
Hidden fields

Based upon the Number of Monthly Active Users, the pricing plan varies.

Enterprise Custom

Ideal for companies looking to gather customer feedback at scale throughout the entire user’s journey

Features

Run any number of survey campaigns (NPS, CSAT, CES, PMF, product feedback, ...) simultaneously
Unlimited team members, SSO and fine grained access rights
Full white-label survey design
Multi language surveys
Yearly contract with dedicated support representative, concierge service and consulting
Custom MAUs limits

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 15/06/2022 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Refiner Pricing.