Home/Reputation Management Software/Podium
Updated on: September 16, 2021

What is Podium ?

Podium - Reputation Management Software
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91% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Podium

Streamlining business communications
(1,555 Ratings) Write Review

Podium is a platform that encompasses customer text messaging, reviews, and insights. With Podium, you have one inbox that can manage all communications and interactions related to your business. Using Podium’s messaging capabilities, you can let them text your business, as well as reply to them via text. You can also receive messages via other channels, such as Google, Webchat, and Facebook. All the messages you receive from the different channels are stored in one place. When you receive a message, you can assign it to an employee to take care of, and they can respond directly from within the central inbox. You can access this messaging inbox on any device from anywhere. You can also use Podium’s messaging capabilities to collect reviews. To do this, all you have to do is to text an invitation to write a review to your customers. You can even automate the process of sending these review invitations out.

Podium Awards

Podium Features Show All Features

Podium Technical details

Support Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API Location / Phone Number Lehi, Utah - 84043 / 1-833-276-3486
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Category Reputation Management Software Live Chat Software

Podium Pricing

Pricing ModelFree Trial , Quotation Based
Podium
Custom

Features

  • Capture leads
  • Respond to Webchat
  • Assign messages
  • Identify read and unread messages
  • Automatically direct visitors
  • Manage everything from your phone or desktop

Contact the vendor to get the latest pricing detail.

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Disclaimer: The pricing details were last updated on 07/12/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Podium pricing.

Podium FAQs

Podium is Reputation Management Software. Podium offers the following functionalities:

  • Social Media Monitoring
  • Sentiment Analysis
  • Campaign Management
  • Gamification
  • Customer Review Platform
  • Response Management
  • Review Monitoring
  • Social Media Metrics

Learn more about Podium features.

Yes, Podium provides API.

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Podium Reviews

OVERALL RATING
4.5
Based on 1,555 Rating(s)
Rating Distribution
  • 78.4 %
  • 17.7 %
  • 2.3 %
  • 0.2 %
  • 0.4 %
SHARE YOUR EXPERIENCE Write a Review
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Jennifer
JenniferSource : financesonline.com
(Reviewed on 30 November 2020) Simple and convenient

PROS & CONS

What are the best aspects of this product?

It allows us to send customized review templates to our clients so that they can easily leave reviews with just a click of a button. It's super easy to use so even our elderly clients can use it without trouble. It's time-saving for our offices, too.

What aspects are problematic or could work better?

I wish they would be more affordable. I also hope they would add an appointment scheduler.

What specific problems in your company were solved by this product?

We now get consistent reviews. It's easier for us to confirm appointments. It's also now more convenient for our clients to inquire.

Are you a current user of this product?

No

...more
Rhode R
Rhode RSource : g2crowd.com
(Reviewed on 23 November 2020) "Podium changed the way we interact with patients!"

What do you like best?

We are able to respond and interact with patients right away. We are notified as soon as someone send us a question and in return, they always come to our clinic!

What do you dislike?

Nothing, love the easy layout. User friendly and always offering more ways to keep your patients or customers in the known.

What problems are you solving with the product? What benefits have you realized?

None. Very helpful if anything comes up and walks you through it all.

...more
Allyson L
Allyson LSource : g2crowd.com
(Reviewed on 20 November 2020) "Podium Review"

What do you like best?

I like the Podium reporting, appointment, and videochat features.

What do you dislike?

Sometimes reporting lags a little bit, but usually updates by the following day.

Recommendations to others considering the product:

They have many integrations with other platforms to make the user and customer experience easy.

What problems are you solving with the product? What benefits have you realized?

Communicating with customers,

...more
Corey W
Corey WSource : g2crowd.com
(Reviewed on 18 November 2020) "Podium review"

What do you like best?

It has really helped our hospital's positive reviews!

What do you dislike?

It bumps up our Google reviews, but now we don't get much feedback on Yelp or Facebook.

What problems are you solving with the product? What benefits have you realized?

We used to get a lot of negative reviews because sadly, most people are more apt to complain vs. praise. With Podium reminding them, and making it super easy and top of mind, the happy people are speaking up!

...more
Missy M
Missy MSource : g2crowd.com
(Reviewed on 12 November 2020) "LOVE LOVE LOVE Podium!!"

What do you like best?

The mobile app is amazing. I love the convenience of being able to text my customers since they seem to be more willing to communicate in this format rather than calling or emailing.

What do you dislike?

There is really nothing I dislike about this format.

What problems are you solving with the product? What benefits have you realized?

Communicating with patients!! They seem to reply more quickly in the texting format then emails or phone calls. No more phone tag! Plus patients are

...more
Andrea G
Andrea GSource : g2crowd.com
(Reviewed on 11 November 2020) "Super User Friendly"

What do you like best?

I love how easy and user friendly the platform is. We have multiple departments so the feature of being able to assign and organize chats is perfect for us.

What do you dislike?

There's really not anything I can think of, at least at the moment.

What problems are you solving with the product? What benefits have you realized?

We utilize rescheduling appointments, and sending out review invitations. There are many other things we do, however that is our main/daily use.

...more
Kyle K
Kyle KSource : g2crowd.com
(Reviewed on 11 November 2020) "Amazing ROI"

What do you like best?

We've seen our leads explode, super easy response via the app or desktop, and the customer service is nothing short of amazing.

What do you dislike?

The app can be "glitchy" at times on mobile, but if seems to revolve around software updates.

What problems are you solving with the product? What benefits have you realized?

Overall response rate to clients is way up

...more
Scott T
Scott TSource : g2crowd.com
(Reviewed on 11 November 2020) "Very simple and effective"

What do you like best?

This platform makes it easy for customers to leave reviews.

What do you dislike?

The reviews seem to come in spurts and sputters.

What problems are you solving with the product? What benefits have you realized?

Our Google reviews have increased quite a lot.

...more
Josh S
Josh SSource : g2crowd.com
(Reviewed on 11 November 2020) "Podium opened up an all new world of opportunities to do business!"

What do you like best?

Podium makes it easy to communicate 1-on-1 with my customers! It is great to have them all at the tips of my fingers!

What do you dislike?

The least helpful thing about this platform is the shear amount of notifications that can come through. It can make it feel overwhelming at time. The question is, "Is that really a bad thing?"

What problems are you solving with the product? What benefits have you realized?

The truth is that sometimes leads go untouched for too long because they are spread across too many apps and platforms. Podium makes it easier to keep them in order and all in one place.

...more
Great Lakes Bay  O
Great Lakes Bay OSource : g2crowd.com
(Reviewed on 10 November 2020) "LOVE LOVE LOVE PODIUM"

What do you like best?

The multiple features between in office and patient communication.

What do you dislike?

It has had a recent delay and lag in the software.

Recommendations to others considering the product:

Go all in!!! It has a lot of features

What problems are you solving with the product? What benefits have you realized?

We are continuing communication during COVID and minimizing contact.

...more
Read All Reviews

Videos on Podium

Podium Screenshots

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Podium screenshot: SMS targeting
Podium screenshot: Activity log
Podium screenshot: Reviews summary
Podium screenshot: Review leaderboard for mobile
Podium screenshot: View reviews and invites
Podium screenshot: Send review invites
screenshots
screenshots
screenshots
screenshots
Podium screenshot: SMS targeting
Podium screenshot: Activity log
Podium screenshot: Reviews summary
Podium screenshot: Review leaderboard for mobile
Podium screenshot: View reviews and invites
Podium screenshot: Send review invites

Disclaimer

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