Home/Reputation Management Software/Podium
Updated on: May 27, 2020
What is Podium ?
Podium - Reputation Management Software : SaaSworthy.com
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93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Podium

Streamlining business communications
(297 Ratings) Write Review

Podium is a platform that encompasses customer text messaging, reviews, and insights. With Podium, you have one inbox that can manage all communications and interactions related to your business. Using Podium’s messaging capabilities, you can let them text your business, as well as reply to them via text. You can also receive messages via other channels, such as Google, Webchat, and Facebook. All the messages you receive from the different channels are stored in one place. When you receive a message, you can assign it to an employee to take care of, and they can respond directly from within the central inbox. You can access this messaging inbox on any device from anywhere. You can also use Podium’s messaging capabilities to collect reviews. To do this, all you have to do is to text an invitation to write a review to your customers. You can even automate the process of sending these review invitations out.

Podium Awards

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Podium Features Show All Features

Podium Technical details

Support Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API Location / Phone Number Lehi, Utah - 84043 / 1-833-276-3486
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Category Reputation Management Software Live Chat Software

Podium Pricing

Pricing ModelFree Trial , Quotation Based
Podium
Custom

Features

  • Capture leads
  • Respond to Webchat
  • Assign messages
  • Identify read and unread messages
  • Automatically direct visitors
  • Manage everything from your phone or desktop

Contact the vendor to get the latest pricing detail.

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Podium Pricing
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Disclaimer: The pricing details were last updated on 07/12/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Podium FAQs

Podium is Reputation Management Software. Podium offers the following functionalities:

  • Social Media Monitoring
  • Sentiment Analysis
  • Campaign Management
  • Gamification
  • Customer Review Platform
  • Response Management
  • Review Monitoring
  • Social Media Metrics

Learn more about Podium features.

Podium provides a custom pricing for their software.

Learn more about Podium pricing.

No, Podium does not offer a free plan.

Learn more about Podium pricing.

Yes, Podium provides API.

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Podium Reviews

OVERALL RATING
4.5
Based on 297 Rating(s)
Rating Distribution
  • 257
  • 15
  • 11
  • 12
  • 2
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Michael WheelerSource : play.google.com
(Reviewed on 03 March 2020)

Easy to use.

...more
Delia FarpellaSource : play.google.com
(Reviewed on 29 February 2020)

We love it and use it every day to communicate with our clients.

...more
Reid RobbinsSource : play.google.com
(Reviewed on 28 February 2020)

Helpful and very useful at our business

...more
Joshua ChristophersonSource : trustradius.com
(Reviewed on 26 February 2020)
Podium is an important tool for every business

Use Cases and Deployment Scope

At Achieve Today, we use Podium as a tool to help our customers write a review of their experience with their education easily. Our students love our solution and education, but sometimes sharing that experience with others can be daunting. Podium makes it easy.

Pros and Cons

  • Makes reviews easy
  • Manage reviews and respond
  • Track reviews across multiple sources easily
Edit
  • I really would love the ability to show all review sites for the customer to choose from as the first option, rather than taking them through the flow. Podium allows you to push customers to specific sites, which is valuable. But I would also like the option to switch to display all sites so the customer can choose.

Likelihood to Recommend

I think every business needs to spend time managing their online presence in regards to customer reviews. No matter how great of a business you are, every once in a while, some customers will come along and try to damage your brand. Podium is the best resource to help the overwhelming majority of good customers voice their approval for what you do.
Read Joshua Christopherson's full review

...more
jay billsSource : play.google.com
(Reviewed on 26 February 2020)

Works great

...more
Kim ColemanSource : play.google.com
(Reviewed on 18 February 2020)

Easy to use

...more
Ronnie NealSource : play.google.com
(Reviewed on 18 February 2020)

Awesome

...more
Chiffonade B.Source : play.google.com
(Reviewed on 11 February 2020)

Podium is fantastic. For years businesses could not respond publicly to Google reviews, positive or negative. Podium gives us the opportunity to mend fences with unhappy customers and thank those who were satisfied for a positive review. This is a game changing tool.

...more
Mark VeldhuizenSource : play.google.com
(Reviewed on 08 February 2020)

Our customers and our staff both love it. Staff for the ease of use and customers for the increased communication. Just awesome.

...more
Jim TappSource : play.google.com
(Reviewed on 07 February 2020)

Outstanding customer relations

...more
Read All Reviews

Videos on Podium

Podium Screenshots

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Podium screenshot: SMS targeting
Podium screenshot: Activity log
Podium screenshot: Reviews summary
Podium screenshot: Review leaderboard for mobile
Podium screenshot: View reviews and invites
Podium screenshot: Send review invites
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Podium screenshot: SMS targeting
Podium screenshot: Activity log
Podium screenshot: Reviews summary
Podium screenshot: Review leaderboard for mobile
Podium screenshot: View reviews and invites
Podium screenshot: Send review invites