Home/Live Chat Software/Podium
Updated on: August 23, 2019
What is Podium ?
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Podium - Live Chat Software : SaaSworthy.com
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Podium

Streamlining business communications
(137 Ratings) Write Review

Podium is a platform that encompasses customer text messaging, reviews, and insights. With Podium, you have one inbox that can manage all communications and interactions related to your business. Using Podium’s messaging capabilities, you can let them text your business, as well as reply to them via text. You can also receive messages via other channels, such as Google, Webchat, and Facebook. All the messages you receive from the different channels are stored in one place. When you receive a message, you can assign it to an employee to take care of, and they can respond directly from within the central inbox. You can access this messaging inbox on any device from anywhere. You can also use Podium’s messaging capabilities to collect reviews. To do this, all you have to do is to text an invitation to write a review to your customers. You can even automate the process of sending these review invitations out.

Podium Features Show All Features

Podium Technical details

Support Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API Contact Lehi, Utah - 84043 / 1-833-276-3486
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Category Live Chat Software

Podium Pricing

Pricing ModelFree Trial , Quotation Based
How much does Podium cost ?
Podium provides a custom pricing for their software.
Podium
Custom

Features

  • Capture leads
  • Respond to Webchat
  • Assign messages
  • Identify read and unread messages
  • Automatically direct visitors
  • Manage everything from your phone or desktop

Contact the vendor to get the latest pricing detail.

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Disclaimer: The pricing details were last updated on 07/12/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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Podium Reviews

OVERALL RATING
4.5
Based on 137 Rating(s)
Rating Distribution
  • 126
  • 2
  • 0
  • 7
  • 2
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Source : g2crowd.com
(Reviewed on 31 July 2019)
"Wonderful and easy "

What do you like best?

It takes seconds to send a text to your customer and then about 30 seconds for them to review you!

What do you dislike?

Nothing, I sincerely like everything about this

Recommendations to others considering the product:

Do it!! It’s amazing

What problems are you solving with the product? What benefits have you realized?

We got our google reviews up to above 4 stars

...more
Source : g2crowd.com
(Reviewed on 25 July 2019)
"Great way to collect feedback "

What do you like best?

I love how easy it is to send our patients a link to be able to review us and provide feedback

What do you dislike?

There’s not much that I don’t like about this application, if any. It’s great and simple.

Recommendations to others considering the product:

Try it out! It’s so easy and such a great tool!

What problems are you solving with the product? What benefits have you realized?

It’s more efficient and quicker to be able to have our patients provide us with crucial feedback.

...more
Source : g2crowd.com
(Reviewed on 07 April 2019)
"Good Experience, Hard getting NPS portion set up at 1st"

What do you like best?

I like being able to send 50% of customers from our CRM review requests, and 50% NPS requests. I also like being able to have automatic texts back to NPS responses since I alone man the reputation of a company with over 150,000 customers.

What do you dislike?

We had a hiccup initially where I thought I was sending Net Promoter Score requests but the system was not. It has since been fixed.

Recommendations to others considering the product:

Make sure you set up your automatic replies and fully understand the NPS platform. Also, if several people are using one page, please check the conversations you've controlled or handled to send them to the closed folder. Otherwise you and a teammate can double dip.

What problems are you solving with the product? What benefits have you realized?

None anymore. I'd like to understand if Zapier can convert some of the valuable feedback into Airtable.

...more
Source : g2crowd.com
(Reviewed on 31 March 2019)
"My experience using Podium"

What do you like best?

Easy to send and customize review invitations.

What do you dislike?

There does not seem to be an easy way to sort reviews by club, of which we have several. This makes it difficult to sort reviews or search by club.

What problems are you solving with the product? What benefits have you realized?

The benefit has definitely been being able to streamline the review process in addition to monitor which reviews become public. If a bad review comes in, we are able to contact the individual and make the service better

...more
Source : g2crowd.com
(Reviewed on 11 February 2019)
"Podium Is my FAVORITE"

What do you like best?

I love this product and use it every day. The thing I love the most is you can literally use Podium for all your communication. Also, I love the fact that as a bonus you can boost your reviews. It is super simple to add users, get the team involved and start taking care of customer needs. The support team is also FANTASTIC and always helpful!

What do you dislike?

I do wish there were some features that aren't there yet but the development team is working on those and releasing those features soon!

Recommendations to others considering the product:

I think it is the best product on the market for customer communication. It is super helpful for offline business to make headway and be competitive online and offline. It DRIVES revenue!

What problems are you solving with the product? What benefits have you realized?

Podium really addresses all interaction needs both internally and externally. They address both sides of the equation when it comes to online interaction with clients. They both make it simple for customers to leave a review and also generate leads through making it easy for customers to get in contact with us through texting.

...more
Source : g2crowd.com
(Reviewed on 22 January 2019)
"A system that does the job that it is supposed to do"

What do you like best?

I like how modern the user interface is. It provides a decent amount of user configurability, while also maintaining simplicity and ease-of-use. The navigation between different accounts is also simple and easy to use. I thoroughly enjoy using this website every day

What do you dislike?

The landing page when you login can sometimes be a bit of a pain, but again, that's really minor compared to other services I've used in the past. In all honesty, it really doesn't bother me much!

Recommendations to others considering the product:

Try it out. If you don't like it, it's easy to switch, but trust me, this should be your go-to for anything and everything reputation management.

What problems are you solving with the product? What benefits have you realized?

There are numerous software companies that have the services that Podium offers, however, I believe that Podium integrates, and executes the best because of its ease of use. I've been able to connect numerous accounts to my login and it's easy to navigate the different social media reviews from each one!

...more
Source : g2crowd.com
(Reviewed on 27 December 2018)
"Podium Reputation Management and Chat"

What do you like best?

Podium is simple and intuitive, with an easy display layout and quick access to any reports you need. Podium makes it easy to keep up with your online reviews with realtime updates for reviews on Google, Facebook, cars.com, and many other platforms. You can respond directly in the podium application as well, rather than having to sign into multiple services. The chat feature is easy and immediate, and their mobile app is simple and streamlined.

What do you dislike?

Sometimes it duplicates alerts. There isn't anything else I don't like about it! It is simple, quick, easy to use. There is a comparison section where you can see your review rating vs similar businesses in your area, and you can input specific companies to watch. We have only been on that service 3 months, but it looks like it updates in real-time as well.

Recommendations to others considering the product:

Podium is simple, quick, and efficient. It's a great way to keep up with your reputation online and the cost cannot be beat. Support is fantastic and I am on a first-name basis with cell phones exchanged with more than one of their people. Any time you need anything, they are quick to respond and will fly in from Utah (we are in New England) for training and a quarterly review, even though the system is not complicated by any means. I could not possibly recommend them more highly.

What problems are you solving with the product? What benefits have you realized?

Podium makes it easy to keep up with your online reviews with realtime updates for reviews on Google, Facebook, cars.com, and many other platforms. You can respond directly in the podium application as well, rather than having to sign into multiple services.

...more
Source : g2crowd.com
(Reviewed on 10 December 2018)
"They lie and take your money"

What do you like best?

Nothing, unless you are a person to person business where you can encourage the customer on the spot to review you, this platform does not work effectively

What do you dislike?

Almost everything. Once they get you in with their 90 day trial which is actually 30 days free and then 60 charged at a ridiculous rate of $200+ USD ($290/month AUD), they will neither help or assist you.

You MUST cancel within the first 30 days or you will be in contract for 12 months ($2400 USD/year for reviews!!!)

We cancelled and they were fine with it and then boom, charged. When contested that we were told by Billy that we would not be charged for the 90 days as they were running off a 99% success rate and therefore the product would speak for itself. When it failed to perform, Billy had no recollection of who I even was???

I find it quite daunting that a Google Review based software does not actually have a Google review platform for us all to review!!! That rings alarm bells.

If you do further research you will also see ex employees stating that all these review are from them as staff member as they are forced to review the company. THEY ARE FAKE in the their product performance

Recommendations to others considering the product:

Do not do it. There are much better platform like Whitespark at least 75% cheaper that you can customize to suit your business. They only want your money and when you try to talk to them they ignore and just charge you (whatever they like as well)

What problems are you solving with the product? What benefits have you realized?

They refuse to offer any help. I contested their payments to which they informed me they would be billing me YET again. Once i informed them and gave them zero authority, they billed our company instantly (3 minute later we got the invoice receipt). the price was also in USD and not AUD so we were charged an additional $90. When we contested, they miraculously went silent.

they dont

...more
Source : g2crowd.com
(Reviewed on 28 October 2018)
"Efficient and very useful"

What do you like best?

The product is super helpful for us to send text messages. It allows everyone in our group to view the text coming in and respond to them.

What do you dislike?

It can be a bit confusing to use but after you watch a couple tutorials its not that difficult.

What problems are you solving with the product? What benefits have you realized?

It is a way for us to text our employees and to communicate new job openings or any other information. It helps us get a hold of employees who cannot call.

...more
Source : g2crowd.com
(Reviewed on 18 October 2018)
"Podium Makes Life Easy for Community Managers"

What do you like best?

I like how I can manage 26 individual franchises and review from their Google and Facebook pages all in one place. I didn't expect to ever have a tool for this and Podium steps up to serve my needs nicely! I love how we can arrange to send our clients a prompting to fill out a review of our businesses. Also, getting email notifications for each review that comes in, along with summary reports are great features... very helpful.

What do you dislike?

I can't always get connectivity for 1 account, and it's not clear why. It might be an issue on my end, but the support is decent enough. I'm not using the full suite of services with text messaging, so I do understand that I'm not the 1st priority. But our conversations have been good and I'm interested in upgrading to the text messaging features. Also, I can't always reply directly to reviews from Podium, but it's easy enough to click on the review to go straight to google and leave the review there!

Recommendations to others considering the product

I would strongly consider their full suite of products including text messaging for client reviews... but definitely give them a serious look because the platform seems to be growing and getting even more user friendly.

What business problems are you solving with the product? What benefits have you realized?

We can quickly see all the customer reviews in one place... we'd be lost without that... and that makes managing our Online Reputation so much easier.

...more
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Videos on Podium Youtube Official Channel

Podium Screenshots

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Podium screenshot: SMS targeting
Podium screenshot: Activity log
Podium screenshot: Reviews summary
Podium screenshot: Review leaderboard for mobile
Podium screenshot: View reviews and invites
Podium screenshot: Send review invites
screenshots
screenshots
screenshots
screenshots
Podium screenshot: SMS targeting
Podium screenshot: Activity log
Podium screenshot: Reviews summary
Podium screenshot: Review leaderboard for mobile
Podium screenshot: View reviews and invites
Podium screenshot: Send review invites

Podium Awards