Home/Live Chat Software/Podium
Updated on: March 18, 2019
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Podium

Streamlining business communications
★★★★★
★★★★★
(118 Ratings) Write Review

Podium is a platform that encompasses customer text messaging, reviews, and insights. With Podium, you have one inbox that can manage all communications and interactions related to your business. Using Podium’s messaging capabilities, you can let them text your business, as well as reply to them via text. You can also receive messages via other channels, such as Google, Webchat, and Facebook. All the messages you receive from the different channels are stored in one place. When you receive a message, you can assign it to an employee to take care of, and they can respond directly from within the central inbox. You can access this messaging inbox on any device from anywhere. You can also use Podium’s messaging capabilities to collect reviews. To do this, all you have to do is to text an invitation to write a review to your customers. You can even automate the process of sending these review invitations out.

Podium Features Show All Features

Podium Technical details

Support Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API Contact Lehi, Utah - 84043 / 1-833-276-3486
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Category Live Chat Software

Podium Pricing

Pricing ModelFree Trial , Quotation Based
How much does Podium cost ?
Podium provides a custom pricing for their software.
Podium
Custom

Features

  • Capture leads
  • Respond to Webchat
  • Assign messages
  • Identify read and unread messages
  • Automatically direct visitors
  • Manage everything from your phone or desktop

Contact the vendor to get the latest pricing detail.

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Disclaimer: The pricing details were last updated on 07/12/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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Podium Reviews

OVERALL RATING
4.6
Based on 118 Rating(s)
Rating Distribution
  • 110
  • 2
  • 0
  • 5
  • 1
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Verified ReviewerSource : capterra.com
★★★★★
★★★★★
(Reviewed on 06 March 2019)
Podium can help increase your positive online reputation!

Pros: Podium helps monitor and use customer feedback to increase positive reviews and enhance your reputation online.

Cons: It can be hard to read and understand the results and how to improve your reputation -- but once you understand, it's easy to do!

...more
Verified ReviewerSource : capterra.com
★★★★★
★★★★★
(Reviewed on 13 February 2019)
User friendly

Pros: I like that it organizes your reviews in a way that are easy to look at

Cons: I like that it organizes your reviews in a way that are easy to look at.

Overall: We are receiving feedback from our customers and addressing them directly with messages.

...more
John D. RaySource : getapp.com
★★★★★
★★★★★
(Reviewed on 11 February 2019)
Rating only

Rating breakdown

Ease of use
Features

...more
Verified ReviewerSource : capterra.com
★★★★★
★★★★★
(Reviewed on 09 January 2019)
Wonderful in capturing information

Pros: Google integration is fantastic! Loved the ability to real time manage reviews and respond immediately. The texting is a great option for the many people who hate emails and calls.

Cons: There wasn't any con that I could see from the product. It has been great to see.

...more
Verified ReviewerSource : capterra.com
★★★★★
★★★★★
(Reviewed on 08 January 2019)
Prepare yourself to accelerate your Google and other third-party reviews!

Pros: It's focused so much on user experience. Both internal users and those leaving reviews are welcomed with an experience that helps drive results. There are other offerings that do similar things, but Podium is by far the most refined and feature packed.

Cons: It's expensive for what it is. However, the number of reviews you'll get completely offsets these costs. Just be prepared for somewhat of a sticker shock. The actual product is great~

Overall: We have a hard time getting third party reviews because we have reviews we sent out internally to better understand where we may have fallen short throughout the customer buying life cycle. Through Podium, we are able to better leverage our crews to ask and facilitate the review process so that we can get feedback on these other platforms.

...more
Veronica MurilloSource : getapp.com
★★★★★
★★★★★
(Reviewed on 17 December 2018)
Customer Review Solution Tool!

Utilizing Podium as a tool to connect with our customers for reviews has been amazing! It's so great to know that we have Podium working for us to help connect with previous customers that we haven't been able to reach on that level! We've actually seen a lift in terms of word of mouth referrals ever since we started using Podium!

Pros
Utilizing Podium as a tool to connect with our customers for reviews has been amazing! It's so great to know that we have Podium working for us to help connect with previous customers that we haven't been able to reach on that level! We've actually seen a lift in terms of word of mouth referrals ever since we started using Podium!

Cons
While Podium does work very efficiently it does take time to set up the review accounts to capture these reviews. Once you plug in the accounts and get going it is amazing!

Rating breakdown

Ease of use
Features

Likelihood to recommend: 9/10

...more
Baylee M.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 17 December 2018)
Fantastic for Growing Online Reputation

Pros: In addition to being extremely easy to use and straightforward from a backend and frontend standpoint, this software is such an easy way to grow and manage our online reputation. I love that all I have to do (once my campaign is set up) is enter a phone number and hit "send"! It's way easier than asking our customers to leave reviews, and most of them actually do it.

Cons: There wasn't much that I didn't like about the software. The only thing worth mentioning is there are a few creative limitations when setting up your campaign. However, nothing that a few tweaks couldn't fix!

Overall: This has helped us immensely with capturing reviews as customers are leaving the store with their experience fresh in their minds!

...more
Verified ReviewerSource : capterra.com
★★★★★
★★★★★
(Reviewed on 04 December 2018)
Excellent product and platform

Pros: Ease of use

Multiple users

Combines communication streams and reviews from Google, FB, and our website into one place.

Cons: Price is a bit steep for SMB, but well worth it if you maximize the value of your positive reviews.

Overall: Implementation was a breeze (thank you, Rep Team!). The platform is simple to use but powerful and full of value-adds.

...more
Verified ReviewerSource : capterra.com
★★★★★
★★★★★
(Reviewed on 13 November 2018)
Decent

Pros: Customers can leave reviews to multiple sites through one portal

Cons: Dashboard is not user friendly. Hard to read reviews of individual users. No filter

...more
Verified ReviewerSource : capterra.com
★★★★★
★★★★★
(Reviewed on 01 November 2018)
Loving Podium for the reviews!

Pros: How it has helped us drive tons of positive reviews to our online profiles while also capturing negative feedback so we can act on it quickly and make things right. It integrates with Service Titan which is also wonderful.

Cons: Reporting is spread across their site in a confusing manner until you get used to it.

Overall: We love Podium and find a ton of value in using it to drive positive reviews.

...more
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Videos on Podium Youtube Official Channel

Podium Screenshots

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Podium screenshot: SMS targeting
Podium screenshot: Activity log
Podium screenshot: Reviews summary
Podium screenshot: Review leaderboard for mobile
Podium screenshot: View reviews and invites
Podium screenshot: Send review invites
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Podium screenshot: SMS targeting
Podium screenshot: Activity log
Podium screenshot: Reviews summary
Podium screenshot: Review leaderboard for mobile
Podium screenshot: View reviews and invites
Podium screenshot: Send review invites

Podium Awards

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Disclaimer

The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com