Home/Reputation Management Software/Podium
Updated on: September 26, 2020
What is Podium ?
Podium - Reputation Management Software : SaaSworthy.com
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93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Podium

Streamlining business communications
(1,054 Ratings) Write Review

Podium is a platform that encompasses customer text messaging, reviews, and insights. With Podium, you have one inbox that can manage all communications and interactions related to your business. Using Podium’s messaging capabilities, you can let them text your business, as well as reply to them via text. You can also receive messages via other channels, such as Google, Webchat, and Facebook. All the messages you receive from the different channels are stored in one place. When you receive a message, you can assign it to an employee to take care of, and they can respond directly from within the central inbox. You can access this messaging inbox on any device from anywhere. You can also use Podium’s messaging capabilities to collect reviews. To do this, all you have to do is to text an invitation to write a review to your customers. You can even automate the process of sending these review invitations out.

Podium Awards

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Podium Features Show All Features

Podium Technical details

Support Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API Location / Phone Number Lehi, Utah - 84043 / 1-833-276-3486
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Category Reputation Management Software Live Chat Software

Podium Pricing

Pricing ModelFree Trial , Quotation Based
Podium
Custom

Features

  • Capture leads
  • Respond to Webchat
  • Assign messages
  • Identify read and unread messages
  • Automatically direct visitors
  • Manage everything from your phone or desktop

Contact the vendor to get the latest pricing detail.

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Disclaimer: The pricing details were last updated on 07/12/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Podium FAQs

Podium is Reputation Management Software. Podium offers the following functionalities:

  • Social Media Monitoring
  • Sentiment Analysis
  • Campaign Management
  • Gamification
  • Customer Review Platform
  • Response Management
  • Review Monitoring
  • Social Media Metrics

Learn more about Podium features.

Podium provides a custom pricing for their software.

Learn more about Podium pricing.

No, Podium does not offer a free plan.

Learn more about Podium pricing.

Yes, Podium provides API.

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Podium Reviews

OVERALL RATING
4.6
Based on 1,054 Rating(s)
Rating Distribution
  • 78.8 %
  • 17.3 %
  • 2.4 %
  • 0.1 %
  • 0.5 %
SHARE YOUR EXPERIENCE Write a Review
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Andrew RSource : g2crowd.com
(Reviewed on 14 September 2020)
"Seamless review platform"

What do you like best?

Podium is easy to use and really takes the work out of sending review invites. Nothing is needed besides the customers name and contact info. Review collected by and hosted on G2.com.

What do you dislike?

I dislike the clutter in the app. Being a bigger company, there’s constantly “unopened” messages that can be from anyone in the company/division. Someone has to manually close out or view conversations. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Don’t hesitate to implement. This really takes the work out of getting feedback. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I’m solving a lack of time with podium. Sending out review invites without podium would take time that I simply cannot afford to lose. I can send out invites in under 2 minutes. Review collected by and hosted on G2.com.

...more
Yajaira PSource : g2crowd.com
(Reviewed on 11 September 2020)
"Short and simple to use."

What do you like best?

The simplicity of it. It's so easy to use. Review collected by and hosted on G2.com.

What do you dislike?

Nothing really. Everything is super simple and accessible. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I love it no recommendations. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Any bad reviews for the company come directly to me and that's easy to adjust. Review collected by and hosted on G2.com.

...more
Internal Consultant in AutomotiveSource : g2crowd.com
(Reviewed on 09 September 2020)
"Work use and excellent way to score our customer service"

What do you like best?

The ability to get detailed feedback from a customer without making the customer jump through too many hoops. Review collected by and hosted on G2.com.

What do you dislike?

The interface could be more appealing or fun. Maybe gamification could help. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Its a great tool to understanding if you are delivery on your service promise to your customers. It also allows you to focus on areas of improvement. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Understanding what customer value most. Review collected by and hosted on G2.com.

...more
Khang VSource : g2crowd.com
(Reviewed on 09 September 2020)
"Very easy way for communication"

What do you like best?

Ease of use and management control in terms of users. I think its a pretty good way for business owners and customers to communicate with each other Review collected by and hosted on G2.com.

What do you dislike?

Nothing in particular to dislike. I believe it could be slightly cheaper. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Text to text communication with customers. Review collected by and hosted on G2.com.

...more
Ashley LSource : g2crowd.com
(Reviewed on 08 September 2020)
"Podium is so easy to use as a daily communication tool to reach out to customers."

What do you like best?

I love that we are able to get in contact with our customers in a much more modern way than the typical email. It really takes our communication to another level with our customers, because they are getting to communicate with us via text, something today's consumer uses most likely more than anything other source in their cell phone. They are able to get a hold of us much faster, and we are able to get notifications, which leads to quicker response times. The emoji's are an added bonus to have fun when engaging with out customers. Review collected by and hosted on G2.com.

What do you dislike?

Sometimes the auto-generated responses send too often (i.e. when customers send multiple messages, it seems like a robot is responding, and it could be more personalized.) If there were a max limit of the auto-generated response, this would probably be more beneficial to our customers. It would also be helpful to see what inbox the notifications are coming from so we know how urgent the message is, or how much time we have that we can wait to get back to our customers, are we are often quite busy. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

You should get Podium as a tool for your business. Podium has so much to offer! It is user friendly for your organization, and beneficial for your consumers as well. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are cutting out having tons of emails from customers that would come in. We are now having to call customers way less. This saves us time, as we are able to communicate with more customers, as in today's times, more people are inclined to respond via text, as opposed to answering a phone call from a business number. Review collected by and hosted on G2.com.

...more
User in Hospital & Health CareSource : g2crowd.com
(Reviewed on 08 September 2020)
"Simple and reliable"

What do you like best?

I like that I can reach specific patients Review collected by and hosted on G2.com.

What do you dislike?

The email format lacks instructions, so our patients call back a lot for instructions. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Not applicable Review collected by and hosted on G2.com.

...more
User in Medical DevicesSource : g2crowd.com
(Reviewed on 07 September 2020)
"Easy"

What do you like best?

I like hearing from my patients the best. I am able to respond back to them, or simply remind them of things without giving my personal number. Review collected by and hosted on G2.com.

What do you dislike?

I cannot create my own template. Also, if a child came in before the parent it will send the text instead of waiting for when the parent comes in. It won’t allow another text because one has already been sent. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Love, how easy and quick I can send a message to a patient. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I am able to help patients more quickly, rather than them waiting til next visit I ca address any issues right away. Review collected by and hosted on G2.com.

...more
Russell SSource : g2crowd.com
(Reviewed on 05 September 2020)
"Word Of Mouth Is King"

What do you like best?

The real-time way to fix your business practice. Review collected by and hosted on G2.com.

What do you dislike?

Nothing at all. It works. I have no complaints Review collected by and hosted on G2.com.

Recommendations to others considering the product:

N/A Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

You're able to see what customers believe should be improved or consistently repeated Review collected by and hosted on G2.com.

...more
User in RetailSource : g2crowd.com
(Reviewed on 04 September 2020)
"Very efficient and profitable"

What do you like best?

The options to communicate with the customers such as text, pictures and video chat. Review collected by and hosted on G2.com.

What do you dislike?

Customers not knowing that cannot leave their home numbers and get a reply. Should we have a disclaimer to advise them that they should use their cell number only. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Great tool to boost up your online sales, especially during this new norm (after COVID). This will be how shoppers shop in the foreseeable future. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I am able to take care of customers remotely (that can't leave their homes due to COVID). The benefits are about an extra 10% - 15% in sales. Review collected by and hosted on G2.com.

...more
DaniellaSource : financesonline.com
(Reviewed on 04 September 2020)
Our business is consistent in getting realistic and honest feedback with the help of the Podium app.

PROS & CONS

What are the best aspects of this product?

Many people love this product because they never had a hard time navigating the app or accessing the link using their cellphones.

What aspects are problematic or could work better?

I consider myself a happy and satisfied client of Podium, so I have nothing that I can complain about. I see positive trends in our business quite some time already, and Podium has an immense contribution to our success.

What specific problems in your company were solved by this product?

I find using Podium to be very beneficial in sourcing relevant client feedback from all of our clients. We make sure to utilize all of these reviews to improve our service and find more ways to improve our products to make our clients happy and satisfied. Also, with Podium, we were able to find a way to resolve issues around the clock by deploying people to work after office hours.

Are you a current user of this product?

No

...more
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Podium Screenshots

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Podium screenshot: SMS targeting
Podium screenshot: Activity log
Podium screenshot: Reviews summary
Podium screenshot: Review leaderboard for mobile
Podium screenshot: View reviews and invites
Podium screenshot: Send review invites
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Podium screenshot: SMS targeting
Podium screenshot: Activity log
Podium screenshot: Reviews summary
Podium screenshot: Review leaderboard for mobile
Podium screenshot: View reviews and invites
Podium screenshot: Send review invites