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Podium

Streamlining business communications

(1,331 Ratings) Write Review

What is Podium and how does it work? Podium is a platform that encompasses customer text messaging, reviews, and insights. With Podium, you have one inbox that can manage all communications and interactions related to your business. Using Podium’s messaging capabilities, you can let them text your business, as well as reply to them via text. You can also receive messages via other channels, such as Google, Webchat, and Facebook. All the messages you receive from the different channels are stored in one place. When you receive a message, you can assign it to an employee to take care of, and they can respond directly from within the central inbox. You can access this messaging inbox on any device from anywhere. You can also use Podium’s messaging capabilities to collect reviews. To do this, all you have to do is to text an invitation to write a review to your customers. You can even automate the process of sending these review invitations out.

FOLLOWERS 3,263 12,918 2,903 2,020

Podium Awards

Podium Features Show All Features

Reputation Management Features

Social Media MetricsSocial media metrics are the use of data to gauge the impact of social media activity on a company's revenue. Marketers often use social media monitoring software to observe activity on social platforms and gather information about how a brand, product, or company-related topic is being perceived.
Review MonitoringSocial media reviews help consumers determine whether a product or service is right for them. But it helps to read reviews first because it allows consumers to get a real sense of what to expect when they make a purchase. It helps people know they're making the right decision to make a purchase.
Response ManagementSocial media provides organizations with the ability to tell their story, connect with audiences, and expand their influence. Successful social media response strategies not only promote your goals but feel authentic and welcoming to those you're trying to reach. The management of such responses is called Response management.
Customer Review PlatformReview platforms are places where customers can leave feedback about products or services for others to read.
GamificationGamification is the process of incorporating game elements into nongame environments, like a website, online community, learning management system, or a company’s intranet to increase participation. Gamification aims to involve customers, staff, and collaborators in order to encourage them to cooperate, share, and communicate.
Campaign ManagementCampaign management means identifying the strategies you will use to support your business goals, then designing, planning, testing, and monitoring the campaign, and analyzing the results along the way.
Sentiment AnalysisA social media sentiment analysis tells you how people feel about your brand online. Rather than a simple count of mentions or comments, sentiment analysis considers emotions and opinions. It involves collecting and analyzing information in the posts people share about your brand on social media.
Social Media MonitoringIt is the act of using a tool to listen to what is being said across the internet; monitoring media not just from traditional publishers, but on millions of social sites too.

Live Chat Features

Visitor TargetingVisitor targeting is used to get the right content to the right visitors with flexible segments that are always up-to-date. Visitor targeting enables businesses to personalize their content and target experiences to specific visitor segments. It involves creating the segments you require to reach the exact visitors you need and achieve your business goals.
Shortcut MessagesShortcut messages allow you to configure an unlimited set of pre-canned responses that agents can use to quickly reply to frequently asked questions. This means quicker, more consistent responses. Agents may ask visitors for more details or provide specific answers by using commands (or selecting from a menu). It's also a great way for new agents to get up to speed faster by relying on a body of information that's already been developed.
Offline FormOffline forms feature allows your team to collect important information even when they have limited or no internet access.
Knowledge DatabaseA knowledge database is more than just a set of documents stored on servers. A knowledge database includes information on a specific material or general method of study, as well as information such as monograph revision history, comprehensive information on current work, or links to standard catalog numbers, among other things
Agent SchedulingThings happen. Agents call in sick, and some just aren't working to their full capacity. Supervisors must be able to make changes on the fly. This is called agent scheduling. Agent scheduling helps generate reports that equate schedules to agent results and allow for the identification of schedule anomalies for agent assessment and coaching.
Video ChatMake conversations more personal with video calling between your agents and your visitors
TransfersTransfer of calls from one operator to another with just one click
Persistent ChatPersistent chat lets you create topic-based discussion rooms that persist over time. Persistent chat rooms are where you can communicate and collaborate with a group of people who have a common area of interest.
Co-BrowsingCo-browsing allows agents and customers to practically be on the same page. Agents can access and communicate with customers' web browsers in a matter of seconds with the click of a button. As a result, they are able to provide real-time, customized assistance with complex processes. Agents only see pages that have been allowed with co-browsing, not any other open browser tabs or applications on a customer's device.
Call Me OptionThe Call me feature gives users a way to join the audio portion of a meeting by phone. This is handy in scenarios when using a computer for audio might not be possible.

Podium Technical details

Support	Business Hours Online	Customer Type	Large Enterprises Medium Business Small Business
API		Location / Phone Number	Lehi, Utah - 84043 / 1-833-276-3486
Deployment	SaaS/Web/Cloud Mobile - Android Mobile - iOS	Official Website	https://www.podium.com/webchat/
Deployment	SaaS/Web/Cloud Mobile - Android Mobile - iOS	Category	Reputation Management Software Live Chat Software

Podium Pricing

Pricing ModelQuotation Based

Podium

Custom

Features

Capture leads
Respond to Webchat
Assign messages
Identify read and unread messages
Automatically direct visitors
Manage everything from your phone or desktop

Powerful on their own.
Even better together.

Features

Inbox
Reviews
Webchat
Payments
Surveys
Teamchat
Videochat
Campaigns

Contact the vendor to get the latest pricing detail.

Disclaimer: The pricing details were last updated on 03/11/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Podium pricing.

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(79567 RATINGS) Trustpilot Trust Pilot is an excellent customer review management software that assists web based businesses... read more Visit Website Podium vs Trustpilot

(2827 RATINGS) Mention Mention allows you to keep up to date with what people are saying about your brand on the internet... read more Visit Website Podium vs Mention

(1073 RATINGS) Reputation.com Reputation.com is a smart reputation management software that assists the users in creating an... read more Visit Website Podium vs Reputation.com

(750 RATINGS) Yotpo Yotpo is a comprehensive review and rating platform for businesses to get on-time feedback from... read more Visit Website Podium vs Yotpo

(246 RATINGS) Broadly Broadly is a customer experience and online reputation management software for small businesses. It... read more Visit Website Podium vs Broadly

(109 RATINGS) GoSite GoSite software is an All-in-one platform for customers to find, book, and pay for your services.... read more Visit Website Podium vs GoSite

(387 RATINGS) Brand24 Brand24 is an online management system that helps brands in protecting their reputation on the web.... read more Visit Website Podium vs Brand24

(498 RATINGS) NiceJob NiceJob helps to receive more positive reviews so as to build one’s reputation and to grow... read more Visit Website Podium vs NiceJob

Podium Reviews

OVERALL RATING 4.1 Based on 1,331 Rating(s)

Rating Distribution

Excellent 0.1 %
Very Good 0 %
Average 0 %
Poor 0 %
Terrible 0.1 %

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Podium Screenshots

Podium screenshot: Review leaderboard for mobile

Podium screenshot: View reviews and invites

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Podium FAQs

Q. What is Podium used for?

Podium is Reputation Management Software. Podium offers the following functionalities:

Social Media Metrics
Review Monitoring
Response Management
Customer Review Platform
Gamification
Campaign Management
Sentiment Analysis
Social Media Monitoring

Learn more about Podium features.

Q. What are the top alternatives for Podium?

Here`s a list of the best alternatives for Podium:

Q. Does Podium provide API?

Yes, Podium provides API.

Articles on Podium

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Podium

Podium Awards

Podium Features Show All Features

Reputation Management Features

Live Chat Features

Podium Technical details

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