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About Podium

Podium is a platform that encompasses customer text messaging, reviews, and insights. With Podium, you have one inbox that can manage all communications and interactions related to your business. Using Podium’s messaging capabilities, you can let them text your business, as well as reply to them via text. You can also receive messages via other channels, such as Google, Webchat, and Facebook. All the messages you receive from the different channels are stored in one place. When you receive a message, you can assign it to an employee to take care of, and they can respond directly from within the central inbox. You can access this messaging inbox on any device from anywhere. You can also use Podium’s messaging capabilities to collect reviews. To do this, all you have to do is to text an invitation to write a review to your customers. You can even automate the process of sending these review invitations out.

Screenshots & Videos

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Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More
    100%
  • Reviews
    86%
  • Momentum
    60%
  • Popularity
    82%

Platforms Supported

  • Browser Based (Cloud)
  • Mobile App (Android, iOS)

Organization Types Supported

  • All (Small, Medium, Large)

API Support

  • Available

Modes of Support

  • Business Hours, Online

Podium Awards

Fastest Growing
# 4 Fastest Growing Reputation Management Software
Q3 2019
Most Popular
# 8 Most Popular Reputation Management Software
Q3 2019

Podium Features

Reputation Management Features

  • Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More
    100%

Social Media Metrics

Users can measure and improve social media marketing performance

Review Monitoring

Enables users to timely track and monitor reviews to facilitate quick response

Response Management

Allows timely responding to the feedback given by the product users/hotel guests

Customer Review Platform

Facilitates timely and proper collection of product and/or business reviews

Gamification

Helps in applying game mechanics to the work environment for better collaboration and engagement

Campaign Management

Allows a user to analyze and track marketing campaigns across multichannel efforts

Sentiment Analysis

Allows discovering the stand of customers/audience towards a brand/product/service through analysis of opinion made in comments.

Social Media Monitoring

Helps to track, monitor, and manage multiple social media channels to find the responses by your followers about a specific brand/company/person online

Live Chat Features

Visitor Targeting

Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

Shortcut Messages

Create shortcuts for the commonly used replies in order to save time

Offline Form

This feature allows your visitors to submit their questions when your agents are not available online

Knowledge Database

Lets you have an access to all your past chat history and documents

Agent Scheduling

Schedules availability of your agents to ensure maximum utilisation of your staff

Video Chat

Make conversations more personal with video calling between your agents and your visitors

Transfers

Transfer of calls from one operator to another with just one click

Persistent Chat

Creating a subject-based group conversation that persists over time

Co-Browsing

Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Call Me Option

Allows your visitors to speak to your agents directly over the phone

Podium Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Quotation Based / Subscription )

Pricing Plans

MONTHLY YEARLY

Essentials $249.00 $289.00 per month

Features

  • 1000 contacts
  • Up to 3 team members
  • Capture online reviews instantly
  • Easy to use text marketing
  • 100s of app integrations
  • Secure & simple payment processing

Standard $409.00 $449.00 per month

Features

  • Unlimited contacts
  • Unlimited team members
  • Includes features of Essentials plan, plus
  • Personalized setup & onboarding
  • Website reporting & customization
  • Automated review invitations
  • Customized branding
  • Multimedia marketing messages

Professional $599.00 $649.00 per month

Features

  • Unlimited contacts
  • Unlimited team members
  • Includes features of the standard plan, plus
  • Automation that streamlines tasks
  • Round-robin lead routing
  • Personalized automated FAQs

Screenshots of Vendor Pricing Page

Pricing screenshot
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Disclaimer: The pricing details were last updated on 31/05/2023 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Podium Pricing.

Podium Alternatives

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79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

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87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

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77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

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1 1 user ratings

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89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

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ReviewBuzz Protects & manages your digital reputation 24*7 read more

4.6 12 user ratings

Visit Website Podium Vs ReviewBuzz

91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

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Reputation.com Enhance your online reputation with Reputation.com read more

4.6 2,268 user ratings

Visit Website Podium Vs Reputation.com

84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

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ReviewGain Reputation Management, built for small-medium read more

Visit Website Podium Vs ReviewGain

78% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Critique logo
Critique online reputation management to collect and manage reviews read more

5 1 user ratings

Visit Website Podium Vs Critique

84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Reputation Desk logo
Reputation Desk Automated Tool to Generate Positive Reviews for Businesses read more

5 7 user ratings

Visit Website Podium Vs Reputation Desk

97% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

BirdEye logo
BirdEye Automate your marketing outreach and expand customers in real-time read more

4.8 938 user ratings

Visit Website Podium Vs BirdEye

86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Guestmeter logo
Guestmeter A Reputation Management Software for Business read more

Visit Website Podium Vs Guestmeter

Podium Reviews

User Rating

4.6/5 (Based on 2,251 Ratings)

Ratings Distribution

  • Excellent

    75.6%
  • Very Good

    18.1%
  • Average

    2.6%
  • Poor

    0.7%
  • Terrible

    3.1%

Do You Use Podium?

Write a Review

Review Summary

Reviewers generally agree that Podium is an effective platform for businesses looking to manage customer interactions and boost their online presence. Common praise includes its ease of use, comprehensive features, and ability to centralize customer communication into a single platform. Reviewers also appreciate its ability to enhance customer satisfaction and streamline business operations. While some users have reported occasional glitches and setup challenges, overall, Podium is highly regarded for its user-friendly interface, time-saving capabilities, and positive impact on business growth.

Pros

  • Streamlined communication: Centralizes customer interactions across multiple channels, simplifying communication and improving efficiency.
  • Enhanced customer experience: Automates tasks, sends personalized messages, and tracks customer interactions, leading to improved customer satisfaction.
  • Datadriven insights: Provides detailed analytics and reports, enabling businesses to make informed decisions and optimize their marketing strategies.

Cons

  • Initial setup: Can be timeconsuming to set up and integrate with existing systems, requiring dedicated resources and technical expertise.
  • Limited customization: Some users may find the platform's features and templates inflexible, limiting their ability to tailor it to their specific needs.
  • Cost: Pricing plans can be expensive for small businesses or those with limited budgets, making it less accessible to certain organizations.

Podium User Reviews

AI-Generated from the text of User Reviews

Videos on Podium

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Podium FAQs

What is Podium used for?

Podium is Reputation Management Software. Podium offers the following functionalities:

  • Social Media Metrics
  • Review Monitoring
  • Response Management
  • Customer Review Platform
  • Gamification
  • Campaign Management
  • Sentiment Analysis
  • Social Media Monitoring

Learn more about Podium features.

What are the top alternatives for Podium?

Here`s a list of the best alternatives for Podium:

Does Podium provide API?

Yes, Podium provides API.

Podium Contact

Vendor Details

Lehi, Utah

Contact Details

+1-833-276-3486

https://www.podium.com/webchat/

Social Media Handles

Grid Report for Podium

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Podium Integrations

BigCommerce
BigCommerce Ecommerce Software
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Airtable Collaboration Software
Calendly
Calendly Appointment Scheduling Software

Disclaimer

This research is curated from diverse authoritative sources; feel free to share your feedback at feedback@saasworthy.com

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