Podium Reviews

User Rating

1.6/5 (Based on 102 Ratings)

Rating Distribution

Excellent
12.7%
Very Good
2%
Average
0%
Poor
3.9%
Terrible
81.4%

User Sentiments

Ease of Use, Text Messaging Functionality, Review Generation & Management, Improved Customer Communication

Inconsistent Mobile App Functionality, Limited CRM Integrations, Inadequate Customer Support Response, Occasional Software Glitches

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Review Summary

Reviewers universally laud Podium's user-friendliness and ease of setup. They appreciate its comprehensive features, highlighting its ability to streamline customer communication, automate tasks, and track customer interactions. Many reviewers also mention Podium's excellent customer support, praising the responsiveness and helpfulness of the team. On the downside, some users have encountered occasional technical glitches and have expressed concerns about the pricing structure. Overall, Podium is a well-received platform that meets the diverse needs of businesses seeking to enhance customer engagement and streamline their operations.

Pros

Streamlined communication: Centralizes customer interactions across multiple channels, simplifying communication and improving efficiency.
Enhanced customer experience: Automates tasks, sends personalized messages, and tracks customer interactions, leading to improved customer satisfaction.
Datadriven insights: Provides detailed analytics and reports, enabling businesses to make informed decisions and optimize their marketing strategies.

Cons

Limited customization options for advanced users seeking more tailored solutions.
Occasional issues with message delivery and customer support responsiveness.

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Reviews

Fay Gooray

January 21, 2026 Source: Trustpilot.com

Manzoor delivered car

Manzoor delivered car. He was very polite and the communication was fantastic.podium is good company

Mary

January 7, 2026 Source: Trustpilot.com

Burnetts Automotive on McCall Rd

Burnetts Automotive on McCall Rd. Manhattan, Kansas. A long time car repair, tires, battery business in Manhattan. I drive an older car, Burnetts has worked on this car large and small repairs, tires and battery replacement. Always an excellent results with the repairs with reasonable pricing. So never dis appointed with their service. More importantly their customer service is more than expected, I am much older than I used to be, so their respect and consideration, their appreciation of me as a person and customer is important. I find that doing business with this company is a good thing for me.

Purplewave FZE

December 11, 2025 Source: Trustpilot.com

Excellent Digital Podiums and LED Displays

We recently got a digital podium from Purplewave FZE and it works great. The touch display is smooth, all ports are easily accessible, and setup was quick. Highly recommend for schools, offices, and corporate events.

samiulhaq sadat

November 30, 2025 Source: Trustpilot.com

I bought voxy and i am happy with it

Hayley Beele

February 20, 2025 Source: Trustpilot.com

Excellent service from start to finish…

Excellent service from start to finish , just received my new car & he’s perfect , thank you Sam for delivering excellent x

Jim Button

January 15, 2025 Source: Trustpilot.com

Honda Euro Fuel Pump Filter unit…

Delighted to have ordered my Honda Euro Fuel pump filter unit from Australian Online Car Parts, Tools & Accessories. Rapid accurate response and delivery by Neils Leifels family company! Highly recommended. Jim B Craigburn Farm S.A

Madalin Pavel

September 6, 2024 Source: Trustpilot.com

Highly recommend

MARY K

June 7, 2024 Source: G2.com

"Fastest Way to Get Reviews and Connect"

What do you like best about Podium?

The ease of texting review requests to clients and also adding the widget to our website so that people can text us. It is great to have our work phone be textable to clients can just as easily communicate with us.

What do you dislike about Podium?

Nothing! Everything works great, haven't found an issue so far!

What problems is Podium solving and how is that benefiting you?

It is adding the ease of communicating with both clients and prospects alike. Furthermore, we have seen an increase in online reviews and requests for quotes.

Luz W

November 21, 2023 Source: G2.com

"PODIUM HAS BEEN A GOD SEND FOR OUR BUSINESS"

What do you like best about Podium?

EASY TO USE, SAVES TIME GREAT CUSTOMER SUPPORT

What do you dislike about Podium?

EXPENSIVE BUT STILL WORTH THE PRICE SAVES ME TIME

What problems is Podium solving and how is that benefiting you?

I AM ABLE TO CONNECT WITH CUSTOMERS VIA TEXT SAVING ME TIME AND MONEY

Juliana L

November 17, 2023 Source: G2.com

"Great option for a live chat"

What do you like best about Podium?

Podium has made it so easy to connect with customers and answer any questions they may have. It's also helped us successfully build our Google My Business reviews.

What do you dislike about Podium?

I wish support was easier to contact and that we could customize the live chat widget more easily.

What problems is Podium solving and how is that benefiting you?

It makes it easy to connect with our customers.

Podium Reviews

User Rating

Rating Distribution

User Sentiments

Do You Use Podium?

Review Summary

Pros

Cons

Fay Gooray

Mary

Purplewave FZE

samiulhaq sadat

Hayley Beele

Jim Button

Madalin Pavel

MARY K

Luz W

Juliana L

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