MEET CLARA - THE AI BEHIND SMARTER SOFTWARE CHOICES
AI-Powered Quality Assurance for Contact Centers
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89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
Featured
87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
Deep Dive with Clara AI
OttoQA is AI-powered quality assurance for contact centers. It automatically evaluates 100% of calls against your custom scorecards with 96% accuracy, scores each question with evidence, and surfaces coaching opportunities for agents. Built by contact center operators and backed by Ben Franklin Technology Partners.
Read morePricing
Platforms Supported
Organization Types Supported
API Support
Modes of Support
Speech and Text Analytics
Allows to analyze calls and chats for keywords, compliance, and customer moodPerformance Scorecards
Assists in systematically evaluating and displaying employee performance metricsMulti-language Support
Available in multiple languages to support global customersCallbacks
Offer callbacks to avoid long waitsWorkforce Management
Provides robust data on your full-time, part-time, and contingent workforceSocial Listening
Monitors brand mentions and analyzes sentiment across social media platforms.Call Routing
Directs calls to the appropriate agent or departmentKnowledge Base Integration
Connects contextual help to external documentation or support portals.Helpdesk Integration
Offers seamless integration with help desk software to provide efficient incident and request management.Real-time Dashboard
Provides easy visualization of the latest dataTrend and Pattern Indicators
Helps to identify recurring themes for decision-makingMulti-language Support
Available in multiple languages to support global customersNoise Filtering
Eliminates noise and improves clarityCompliance and Privacy Control
Redact sensitive information and meet legal requirementsTalk Listen Ratio
Measure pauses, interruptions, and talk/listen balanceKeyword Spotting
Detect predefined words and phrases in conversationsEmotion Detection
Real-time mood analysis to identify stress, excitement, or dissatisfaction beyond sentiment polarity.Speaker Separation - Diarization
Identify and differentiate between multiple speakers in an audio recording.Speech to Text
Facility to convert spoken words into textCall Recording
Facility to record calls with a set of conditions and complianceFree Trial
Available
Month-to-Month $1,007.00 $1,007.00 per month
$1,007/month, billed per evaluation (about $1.01 per evaluation). $1,000 one-time setup fee. Free trial: 200-call proof of concept.
6-Month Contract $957.00 $957.00 per month
$957/month, billed per evaluation. $1,000 one-time setup fee. Free trial: 200-call proof of concept.
12-Month Contract $906.00 $906.00 per month
$906/month, billed per evaluation. $1,000 one-time setup fee. Free trial: 200-call proof of concept.
Learn more about OttoQA Pricing
94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
Featured
89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
Featured
98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
97% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is OttoQA used for?
OttoQA is Contact Center Operations Software. OttoQA offers the following functionalities:
Learn more about OttoQA features.
What are the top alternatives for OttoQA?
Here`s a list of the best alternatives for OttoQA:
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https://www.ottoqa.com
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