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OttoQA Pricing

Free Trial

Available

Pricing Insights for Contact Center Operations Software

  • The Average Cost of a basic Contact Center Operations Software plan is $37 per month.

  • OttoQA pricing starts at $906/month, which is 2349% higher than similar services.

  • 36% of Contact Center Operations Software offer a Free Trial Allows users to try out the software for a limited period before making a purchase decision. , while 9% offer a Freemium Model Allows users to access basic features at no cost..

OttoQA FAQs

How much does OttoQA cost?

The pricing for OttoQA starts at $906.0 per month. OttoQA has 3 different plans:

  • 12-Month Contract at $906.00 per month.
  • 6-Month Contract at $957.00 per month.
  • Month-to-Month at $1007.00 per month.

Does OttoQA offer a free plan?

No, OttoQA does not offer a free plan.

Learn more about OttoQA pricing.

Compare OttoQA Pricing Against Competitors

Product Name Starting Price ($) Billed Unit Free Trial Learn More
OttoQA OttoQA 906 per month - OttoQA Pricing
Five9 Five9 - - - - Five9 Pricing
Aircall Aircall 30 per month per user + Aircall Pricing
3CX 3CX - - - - 3CX Pricing
Vonage Contact Center Vonage Contact Center - - - - Vonage Contact Center Pricing
JustCall JustCall 20 per month per user - JustCall Pricing
VICIdial VICIdial - - - - VICIdial Pricing
Salient Salient - - - - Salient Pricing
Squaretalk Squaretalk - - - - Squaretalk Pricing
Regal Regal - - - - Regal Pricing

Free Software Alternatives to OttoQA

OttoQA Alternatives

View All OttoQA Alternatives

OttoQA Features

Contact Center Operations Features

Speech and Text Analytics

Allows to analyze calls and chats for keywords, compliance, and customer mood

Performance Scorecards

Assists in systematically evaluating and displaying employee performance metrics

Sentiment Analysis

Allows discovering the stand of customers/audience towards a brand/product/service through analysis of opinion made in comments.

Multi-language Support

Available in multiple languages to support global customers

Callbacks

Offer callbacks to avoid long waits

Workforce Management

Provides robust data on your full-time, part-time, and contingent workforce

Social Listening

Monitors brand mentions and analyzes sentiment across social media platforms.

Call Routing

Directs calls to the appropriate agent or department

Knowledge Base Integration

Connects contextual help to external documentation or support portals.

Helpdesk Integration

Offers seamless integration with help desk software to provide efficient incident and request management.

Real-time Dashboard

Provides easy visualization of the latest data

Gamification

Helps in applying game mechanics to the work environment for better collaboration and engagement

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Predictive Dialer

Automatically dials to list of phone numbers

IVR Support

Interactive voice recognition routes the caller to the right agent

Speech Analytics Features

Trend and Pattern Indicators

Helps to identify recurring themes for decision-making

Sentiment Analysis

Allows discovering the stand of customers/audience towards a brand/product/service through analysis of opinion made in comments.

Multi-language Support

Available in multiple languages to support global customers

Noise Filtering

Eliminates noise and improves clarity

Compliance and Privacy Control

Redact sensitive information and meet legal requirements

Talk Listen Ratio

Measure pauses, interruptions, and talk/listen balance

Keyword Spotting

Detect predefined words and phrases in conversations

Emotion Detection

Real-time mood analysis to identify stress, excitement, or dissatisfaction beyond sentiment polarity.

Speaker Separation - Diarization

Identify and differentiate between multiple speakers in an audio recording.

Speech to Text

Facility to convert spoken words into text

Call Recording

Facility to record calls with a set of conditions and compliance

Search and Filter

Provides with advance and efficient search/ filter tools to get more refined findings or results

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