Hipporello

About Hipporello

Hipporello is a service desk tool for Trello users that connects their customers and employees to other departmental teams, such as Support, IT, and Business. The tool works by creating Trello cards through online forms and inbound emails. Such forms function as a link between Hipporella’s service desk and the user’s Trello board. Users can then receive reach outs from their customers and can directly respond to them over Trello. Hipporello is aimed to make backend operations of service requests easier for Trello users. The forms directly relay the data to Trello boards by creating cards for each service request. Agents can then manage their correspondences from a centralized hub. This functions as a unified customer service solution where various teams can process requests without leaving the comfort of Trello. Core capabilities include form automation with request handling and automated messages. Hipporello even sends email notifications for agent/customer replies or pre-defined triggers and helps in tracking users. This includes monitoring behavioral and background data of users such as country, browser, OS, open & click metrics, and more.