GenticFlow

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About GenticFlow

Deep Dive with Clara AI

GenticFlow is an IT support platform for lean internal IT teams and growing MSPs, built by the founder of Pulseway. It brings endpoint monitoring, OS patching, Microsoft 365 management, user support, tickets and remote tools into one workspace. Start from a user's request, an endpoint alert or an existing ticket. Investigations gather evidence from the device and recommend clear next steps. Technicians review proposed actions, approve commands that need permission, then verify the fix and record the outcome. Every command, approval and result is kept for review. Remote control, terminal and file transfer are built in, with mobile apps for working away from your desk. Connect a supported PSA or use the built-in ticketing. Pricing is per endpoint, with no technician seat fees. Run it in the cloud, or self-host it on the Hero plan.

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Pricing

Free Trial Available
Starts at $1.96.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

86%
Reviews

60%
Momentum

60%
Popularity

60%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)
Desktop App (Windows, Mac)

Organization Types Supported

Medium Business
Small Business

API Support

Available

Modes of Support

Business Hours, Online

GenticFlow Features

Show Feature Explanation

Show Missing Features

Remote Monitoring and Management Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

86%

Remote Scripting

Helps to execute scripts or commands on remote devices to perform tasks, configurations, or troubleshooting.

Remote Management

Remote access and control of servers, workstations, and endpoints for troubleshooting, software deployment, and configuration management.

Patch Management

Automates the process of detection, download, and deployment of software updates and security patches across multiple devices.

Remote Monitoring

Helps in real-time monitoring of system performance metrics, network health, and software or application performance.

IT Asset Management

Helps to automate the full IT lifecycle of software and hardware assets on a single platform

Alerts (Notifications)

Triggers an instant notification via Voice, SMS, Email, RSS Feeds, or Push Notifications in case of an event or outage.

Single Sign-On (SSO)

Permits one set of login credentials to access multiple applications

Reporting (Analytics)

Provides insightful reports and important business metrics to track and measure the outcomes and progress.

Compliance Tracking

Helps in tracking and monitoring and auditing all the regulatory compliance requirements

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Access Control

Defines application access to various users. Includes role-based system that controls options to be displayed to different users based on their role

Multi-tenant Architecture

Support for managing multiple customer environments from a single dashboard, often used by managed service providers (MSPs).

Mobile Device Management (MDM)

Integration with mobile device management platforms for monitoring and managing smartphones and tablets.

Device Discovery

Automatic detection and inventory of devices on the network, creating a centralized view of the IT environment.

Security Management

Helps in managing antivirus, anti-malware management, firewall monitoring, intrusion detection, and enforcement of security policies.

Workflow Automation

Automatically execute mundane and repetitive processes or workflow so that employees can focus on productive work

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Patch Management Features

Multi-OS Support

Supports Windows or Linux desktops

Compliance Reporting

Helps in creating a compliance report to establish an effective and efficient policy and procedure management.

Automated Deployment

Enables automatic deployment of the code, testing, production environment once fixed

Dashboard

A digital insight of reports and other workings on a single screen

Help Desk Features

IT Asset Management

Helps to automate the full IT lifecycle of software and hardware assets on a single platform

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Surveys and Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Multi-language Support

Available in multiple languages to support global customers

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

GenticFlow Pricing

Free Trial

Available

No Credit Card Required, Get Started for Free

Pricing Options

Premium Plans ( Subscription )

MONTHLY YEARLY

Smart $1.96 $2.30 per month

Per endpoint per month. 50+ endpoints. $1.96/endpoint/month billed annually; $2.30/endpoint/month billed monthly.

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Hero $3.91 $4.60 per month

Per endpoint per month. 100+ endpoints. $3.91/endpoint/month billed annually; $4.60/endpoint/month billed monthly. Self-host option at 500+ endpoints.

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