What do you like best?
The ease of use, full functionality, reliability and excellent support. Solarwinds RMM gives users a full suite of tools with a single installable file. Unlike standard tools, you don't have to install several different executables to be able to have fully protected end points.
What do you dislike?
The reporting piece could use some improvement. The reporting is acceptable, but not amazing. With how great the software as a whole is, we were let down on the reporting side. It could use more end users friendly, customer facing report options.
Recommendations to others considering the product:
1. Make sure to utilize the technical walkthroughs. Those are free to partners and will show you in a very detailed manner how to use the system.
2. Take advantage of minimum commit deals when you're growing. It has saved us a lot of money in the long run.
3. Demo the software. Ask a lot of questions.
What problems are you solving with the product? What benefits have you realized?
Endpoint management. The ability to automate has saved us hours upon hours of work. From a simple installable file, we can then automate every other piece of software that we want or need installed. This automation allows us to spend more time doing the things that cannot be automated.