SolarWinds RMM is a remote management software, which assist in monitoring network operational tasks through the use of probes and monitors.The software facilitates proper network infrastructure management and control.It offers excellent IT security, manages antivirus and ensures complete web protection.You can monitor network performance on a near real-time basis across several devices and platforms. SolarWinds RMM provides support for multiple types of devices, like virtual machines, network devices, workstations, servers, Internet of Things (IoT) and mobile devices.With the help of this software, you can also enjoy hybrid cloud backup and fast recovery. It helps avoiding IT issues.
| Support | 24/7 (Live rep) Online | Customer Type | Large Enterprises Medium Business Small Business |
| API | NA | Location / Phone Number | Austin, TX / +61 (0)2 8412 4905 |
| Deployment | SaaS/Web/Cloud Mobile - Android Mobile - iOS | Category | Network Monitoring Software |
Disclaimer: The pricing details were last updated on 25/06/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
SolarWinds RMM is Network Monitoring Software. SolarWinds RMM offers the following functionalities:
Learn more about SolarWinds RMM features.
SolarWinds RMM provides a custom pricing for their software.
Learn more about SolarWinds RMM pricing.
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No, SolarWinds RMM does not provide API.
What are the best aspects of this product?
This platform is indeed very competitive in terms of features. We can really brag about something because it helps us solve tons of issues for our clients. I appreciate that the team behind RMM is continuously working extra hard to improve on their shortcomings.
What aspects are problematic or could work better?
I do not have much to dislike about the product because it has proven its worth in our company. But if something needs to be improved, I guess they should try to consolidate all features into one dashboard. It is to make processes a lot simpler on our end.
What specific problems in your company were solved by this product?
We get to fix reported issues to us right away. Turn around time has been reduced up to eighty percent, which means so much to our clients.
Are you a current user of this product?
No
What are the best aspects of this product?
The learning process was shorter than we expected because of the amount of support we are getting from the RMM team. I love how easy it is to set up the program, and in just a few minutes, we can take advantage of all its features that have been meant to improve the business.
What aspects are problematic or could work better?
It isn't easy to get accurate reports using the system. I want to run it a few times a week to check for any outstanding issues and improve on some opportunities. The good thing is that Solar Winds has been providing excellent results in terms of overall system functionality.
What specific problems in your company were solved by this product?
Provides us with easier options on how to handle system and file issues more efficiently. I've noticed that our team has become increasingly productive through the help of automated services. It is definitely new to most of us, and we are learning a lot of things through Solar Winds.
Are you a current user of this product?
Yes
What are the best aspects of this product?
It gives us better opportunities to serve people in a manner that they expect and deserve. We were able to simplify complex workflows, and all employees are happy about these changes.
What aspects are problematic or could work better?
I think that they should tone down in sending us alerts for non-urgent matters. I find it distracting to see alarms blinking on the interface. It affects our workflow by slowing us down, which is something that I don't like.
What specific problems in your company were solved by this product?
It helps us find ways to troubleshoot issues on our own. Now our technicians can focus on fixing more complex issues that should be prioritized.
Are you a current user of this product?
No
What are the best aspects of this product?
It gives us a bird's-eye view of all our computers and their current status. We get to troubleshoot most issues without the need to physically touch or login into the computer.
What aspects are problematic or could work better?
There are more things that I like about this product because it helps us monitor all devices in a remote setting. It's easy for us to look into all user information by logging in to one specific system.
What specific problems in your company were solved by this product?
Keeps all company and network-related assets in check all the time.
Are you a current user of this product?
No
The ease of use, full functionality, reliability and excellent support. Solarwinds RMM gives users a full suite of tools with a single installable file. Unlike standard tools, you don't have to install several different executables to be able to have fully protected end points.
The reporting piece could use some improvement. The reporting is acceptable, but not amazing. With how great the software as a whole is, we were let down on the reporting side. It could use more end users friendly, customer facing report options.
1. Make sure to utilize the technical walkthroughs. Those are free to partners and will show you in a very detailed manner how to use the system.
2. Take advantage of minimum commit deals when you're growing. It has saved us a lot of money in the long run.
3. Demo the software. Ask a lot of questions.
Endpoint management. The ability to automate has saved us hours upon hours of work. From a simple installable file, we can then automate every other piece of software that we want or need installed. This automation allows us to spend more time doing the things that cannot be automated.
Ease of use and easily accessible reports
A little bit of a learning curve for new techs.
Industry standard software, no need to go anywhere else.
Keeping my customers up to date and efficient. Easily retain recuring revenue.
It shows all network computers in one location and allows remote connection along with inventory reports and much more.
Not much, it gives great information about what devices OS's are, security information along with how long they have been offline.
All-in-one asset management.
Ease of use / onboarding. Integration with other Services and Products.
Nothing really. Interface is a little laggy but has been getting better.
Sign up for the trial and test on one customer.
I've been able to completely rework my business practice. No more break/fix. Proactively service my client's machines.
Using SolarWinds RMM tools allow us to better server our clients and have faster turn around. Using scripts allows us to automate simple tasks to keep our techs freed up.
I am not fond of having a red alert on the main page showing there is an issue even if it isn't critical. Customers can get confused easily by this when running reports.
Patch management is much easier and frees up our techs to allow other work to be performed.
Its a easy to setup and easy to use system, It is able to monitor and manage workstations and servers and I use it everywork day.
At times it is slow or it has stale information but 9 times out of 10 it works great. The only other issue is when the devices are not checking into the dashboard itself even though it reads as they are.
We are solving problems of patch management and outdated hardware and software.
The benefit is we are able to easily pull the required information that we need to help our clients make choices that would best help there business.
