Home/Network Monitoring Software/SolarWinds RMM
Updated on: January 26, 2021
What is SolarWinds RMM ?
SolarWinds RMM - Network Monitoring Software : SaaSworthy.com
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92% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

SolarWinds RMM

Reliable remote management and monitoring tool
(247 Ratings) Write Review

SolarWinds RMM is a remote management software, which assist in monitoring network operational tasks through the use of probes and monitors.The software facilitates proper network infrastructure management and control.It offers excellent IT security, manages antivirus and ensures complete web protection.You can monitor network performance on a near real-time basis across several devices and platforms. SolarWinds RMM provides support for multiple types of devices, like virtual machines, network devices, workstations, servers, Internet of Things (IoT) and mobile devices.With the help of this software, you can also enjoy hybrid cloud backup and fast recovery. It helps avoiding IT issues.

SolarWinds RMM Features Show All Features

SolarWinds RMM Technical details

Support 24/7 (Live rep) Online Customer Type Large Enterprises Medium Business Small Business
API NA Location / Phone Number Austin, TX / +61 (0)2 8412 4905
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Category Network Monitoring Software

SolarWinds RMM Pricing

Pricing ModelFree Trial , Quotation Based
SolarWinds Remote Monitoring and Management
Custom

Key Features

1. NetPath

  • 24/7 Monitoring and History
  • Performance and QoS Monitoring
  • Network Visibility
  • Node/Hop Information

2. Remote Monitoring

  • Alerts and performance checks
  • Security monitoring
  • Windows, Mac, and Linux compatibility
  • Network performance monitoring
  • Mobile device monitoring
  • Virtual machine monitoring
  • Granular roles and permissions
  • Automation and bulk actions

3. Remote Access

  • Provide faster support with lower costs
  • Reporting
  • Anytime access
  • Contact lists
  • File system
  • System configuration
  • Performance issue maintenance
  • Service management

4. Active Discovery

  • Device discovery
  • View device details
  • Active Directory monitoring
  • Connection logs
  • Advanced monitoring agent

5. Automation and Scripting

  • Easy proactive task automation
  • Bulk changes
  • Proactive tasks
  • Scheduling
  • Custom and community scripts
  • Flexible drag-and-drop interface

6. Patch Management

  • Automation
  • Customizable policies and scheduling
  • Patch roll-back
  • Exchange and Office 365 support
  • Heightened security for vulnerable programs
  • Ability to disable devices
  • Deep scans

7. Reports

  • Display key metrics and support activities
  • Review all the critical functions you perform
  • Device inventory
  • Pricing
  • Antivirus protection
  • Backup integrity
  • User audits
  • Hardware and software checkups

8. Data-Driven Insights

  • Security insights
  • Efficiency insights
  • How-to insights
  • Site blacklists
  • Relevant suggestions

9. Mobile App

  • View problem servers and workstations
  • View full checks, outages, tasks, notes info, and asset data
  • Clear failing checks and Add check notes
  • Run remote control sessions using Take Control right from your iOS or Android device

10 . Backup And Recovery

  • True Delta
  • Backup Accelerator
  • Bare metal protection
  • Virtual and continuous disaster recovery
  • Bandwidth throttling
  • Standby image backup
  • Private encryption key with end-to-end encryption
  • Advanced Encryption Standards (AES)

11. Managed Antivirus

  • Extensive signature-based scanning
  • Heuristic checks
  • Active protection and behavioral scanning
  • Default policies
  • Powerful customization
  • Endpoint branding

12. Web Protection

  • Threat protection
  • Bandwidth monitoring
  • Access controls
  • Site blacklists
  • Time-based browsing policies
  • Policies
  • Custom user-facing messaging
  • Individual site blocking

13. Service Desk

  • Ticket and task management
  • Mobile enabled
  • Contract and SLA management
  • Billing management
  • Reports and agent locations
  • Time tracking
  • Asset and inventory management

14. Risk Intelligence

  • Manage PII exposure vulnerability
  • Show financial impact
  • Demonstrate trend
  • Manage data risk
  • Enhance backup, patch, and AV packages
  • Provide remediation services
  • Satisfy critical components of PCI DSS, HIPAA, and other compliance

15. Mobile Device Management

  • Security
  • Location tracking
  • Ownership details
  • Data usage monitoring
  • Remote features
  • Multiple device types supported

Contact the vendor to get the detailed pricing information.

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Disclaimer: The pricing details were last updated on 25/06/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

SolarWinds RMM FAQs

SolarWinds RMM is Network Monitoring Software. SolarWinds RMM offers the following functionalities:

  • Resource Management
  • Internet Usage Monitoring
  • IP Address Monitoring
  • Real Time Analytics
  • Server Monitoring
  • SLA Monitoring
  • Uptime Monitoring
  • Web Traffic Reporting

Learn more about SolarWinds RMM features.

SolarWinds RMM provides a custom pricing for their software.

Learn more about SolarWinds RMM pricing.

No, SolarWinds RMM does not offer a free plan.

Learn more about SolarWinds RMM pricing.

No, SolarWinds RMM does not provide API.

Ask the Community View Community

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SolarWinds RMM Reviews

OVERALL RATING
4.4
Based on 247 Rating(s)
Rating Distribution
  • 53.4 %
  • 35.6 %
  • 5.1 %
  • 1.7 %
  • 0 %
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KingSource : financesonline.com
(Reviewed on 01 January 2021)
Solarwinds is a reliable tool that every company should have. It helps us manage our IT issues a lot better than before.

PROS & CONS

What are the best aspects of this product?

The learning process was shorter than we expected because of the amount of support we are getting from the RMM team. I love how easy it is to set up the program, and in just a few minutes, we can take advantage of all its features that have been meant to improve the business.

What aspects are problematic or could work better?

It isn't easy to get accurate reports using the system. I want to run it a few times a week to check for any outstanding issues and improve on some opportunities. The good thing is that Solar Winds has been providing excellent results in terms of overall system functionality.

What specific problems in your company were solved by this product?

Provides us with easier options on how to handle system and file issues more efficiently. I've noticed that our team has become increasingly productive through the help of automated services. It is definitely new to most of us, and we are learning a lot of things through Solar Winds.

Are you a current user of this product?

Yes

...more
AnthonySource : financesonline.com
(Reviewed on 24 December 2020)
Amazingly great resource.

PROS & CONS

What are the best aspects of this product?

It gives us better opportunities to serve people in a manner that they expect and deserve. We were able to simplify complex workflows, and all employees are happy about these changes.

What aspects are problematic or could work better?

I think that they should tone down in sending us alerts for non-urgent matters. I find it distracting to see alarms blinking on the interface. It affects our workflow by slowing us down, which is something that I don't like.

What specific problems in your company were solved by this product?

It helps us find ways to troubleshoot issues on our own. Now our technicians can focus on fixing more complex issues that should be prioritized.

Are you a current user of this product?

No

...more
KarliSource : financesonline.com
(Reviewed on 03 November 2020)
SolarWinds RMM is indeed a total package.

PROS & CONS

What are the best aspects of this product?

It gives us a bird's-eye view of all our computers and their current status. We get to troubleshoot most issues without the need to physically touch or login into the computer.

What aspects are problematic or could work better?

There are more things that I like about this product because it helps us monitor all devices in a remote setting. It's easy for us to look into all user information by logging in to one specific system.

What specific problems in your company were solved by this product?

Keeps all company and network-related assets in check all the time.

Are you a current user of this product?

No

...more
Dakarai BSource : g2crowd.com
(Reviewed on 06 October 2020)
"Solarwinds RMM - An Amazing Tool for MSPs and IT pros alike."

What do you like best?

The ease of use, full functionality, reliability and excellent support. Solarwinds RMM gives users a full suite of tools with a single installable file. Unlike standard tools, you don't have to install several different executables to be able to have fully protected end points.

What do you dislike?

The reporting piece could use some improvement. The reporting is acceptable, but not amazing. With how great the software as a whole is, we were let down on the reporting side. It could use more end users friendly, customer facing report options.

Recommendations to others considering the product:

1. Make sure to utilize the technical walkthroughs. Those are free to partners and will show you in a very detailed manner how to use the system.

2. Take advantage of minimum commit deals when you're growing. It has saved us a lot of money in the long run.

3. Demo the software. Ask a lot of questions.

What problems are you solving with the product? What benefits have you realized?

Endpoint management. The ability to automate has saved us hours upon hours of work. From a simple installable file, we can then automate every other piece of software that we want or need installed. This automation allows us to spend more time doing the things that cannot be automated.

...more
User in Computer & Network SecuritySource : g2crowd.com
(Reviewed on 05 March 2020)
"Growing MSP"

What do you like best?

Ease of use and easily accessible reports

What do you dislike?

A little bit of a learning curve for new techs.

Recommendations to others considering the product:

Industry standard software, no need to go anywhere else.

What problems are you solving with the product? What benefits have you realized?

Keeping my customers up to date and efficient. Easily retain recuring revenue.

...more
User in ConstructionSource : g2crowd.com
(Reviewed on 23 October 2019)
"Great All-in-one tool."

What do you like best?

It shows all network computers in one location and allows remote connection along with inventory reports and much more.

What do you dislike?

Not much, it gives great information about what devices OS's are, security information along with how long they have been offline.

What problems are you solving with the product? What benefits have you realized?

All-in-one asset management.

...more
Ben VSource : g2crowd.com
(Reviewed on 06 September 2019)
"Great Product"

What do you like best?

Ease of use / onboarding. Integration with other Services and Products.

What do you dislike?

Nothing really. Interface is a little laggy but has been getting better.

Recommendations to others considering the product:

Sign up for the trial and test on one customer.

What problems are you solving with the product? What benefits have you realized?

I've been able to completely rework my business practice. No more break/fix. Proactively service my client's machines.

...more
james NSource : g2crowd.com
(Reviewed on 05 September 2019)
"Great RMM"

What do you like best?

Using SolarWinds RMM tools allow us to better server our clients and have faster turn around. Using scripts allows us to automate simple tasks to keep our techs freed up.

What do you dislike?

I am not fond of having a red alert on the main page showing there is an issue even if it isn't critical. Customers can get confused easily by this when running reports.

What problems are you solving with the product? What benefits have you realized?

Patch management is much easier and frees up our techs to allow other work to be performed.

...more
Mitch CSource : g2crowd.com
(Reviewed on 05 September 2019)
"Great"

What do you like best?

Its a easy to setup and easy to use system, It is able to monitor and manage workstations and servers and I use it everywork day.

What do you dislike?

At times it is slow or it has stale information but 9 times out of 10 it works great. The only other issue is when the devices are not checking into the dashboard itself even though it reads as they are.

What problems are you solving with the product? What benefits have you realized?

We are solving problems of patch management and outdated hardware and software.

The benefit is we are able to easily pull the required information that we need to help our clients make choices that would best help there business.

...more
Bryan GSource : g2crowd.com
(Reviewed on 05 September 2019)
"All the pieces you need"

What do you like best?

The RMM product is by the best MSP platform I have used. It has the pieces I need for my customers and they are always looking for ways to improve. They not only improve the existing offerings, but they also innovate and add new products continually.

What do you dislike?

There's really not much to dislike. I guess if I had to pick something I'd say they sometimes need to bring new offerings into the RMM dashboard a little faster so we can get back to a single pane of glass.

What problems are you solving with the product? What benefits have you realized?

We take 100 percent control of customers networks where needed and know when there's an issue before the customer does and can quickly fix it.

...more
Read All Reviews

Videos on SolarWinds RMM

SolarWinds RMM Screenshots

SolarWinds MSP Remote Monitoring & Management Demo - N-central Active Issues View
SolarWinds MSP Remote Monitoring & Management Demo - N-central Direct Support
SolarWinds MSP Remote Monitoring & Management Demo - N-central Backup Manager
SolarWinds MSP Remote Monitoring & Management Demo - N-central Patch Management
SolarWinds MSP Remote Monitoring & Management Demo - N-central Automation Manager
SolarWinds MSP Remote Monitoring & Management Demo - N-central MSP Connect Remote Control
SolarWinds RMM screenshot: SolarWinds MSP RMM combines multiple tools in a single IT dashboard
SolarWinds RMM screenshot: Users can track and manage issues with servers and workstations
SolarWinds RMM screenshot: Issues can be filtered by type
SolarWinds RMM screenshot: Full asset data can be viewed
SolarWinds RMM screenshot: Failing checks can be cleared
SolarWinds RMM screenshot: Issues can also be filtered by client
SolarWinds MSP Remote Monitoring & Management Demo - N-central Active Issues View
SolarWinds MSP Remote Monitoring & Management Demo - N-central Active Issues View
SolarWinds MSP Remote Monitoring & Management Demo - N-central Direct Support
SolarWinds MSP Remote Monitoring & Management Demo - N-central Backup Manager
SolarWinds MSP Remote Monitoring & Management Demo - N-central Patch Management
SolarWinds MSP Remote Monitoring & Management Demo - N-central Automation Manager
SolarWinds MSP Remote Monitoring & Management Demo - N-central MSP Connect Remote Control
SolarWinds RMM screenshot: SolarWinds MSP RMM combines multiple tools in a single IT dashboard
SolarWinds RMM screenshot: Users can track and manage issues with servers and workstations
SolarWinds RMM screenshot: Issues can be filtered by type
SolarWinds RMM screenshot: Full asset data can be viewed
SolarWinds RMM screenshot: Failing checks can be cleared
SolarWinds RMM screenshot: Issues can also be filtered by client