Atera

About Atera

Atera is a remote monitoring and management software that provides complete visibility and control over hundreds of networks to MSPs and IT professionals in real-time. The software enables users to offer instant and exceptional IT support to their valuable customers across the globe. One of the main features of Atera is that it sends real-time notifications to users about the potential problems that may happen so that users can prepare themselves in advance. In addition, businesses can also depend on the same to receive real-time status on system resources, networking and IP monitoring, logged in customers, SQL Server, Active Directory and many other essential elements. Further, the IT automation services provided by the software also come in handy to manage a variety of administrative and maintenance tasks that can be applied to workstations and servers in no time. Atera comes with an automated Patch Management system that can be applied to individual devices and groups as per convenience. Finally, the remote maintenance capabilities offered by Atera helps out companies with their service manager, command prompt and task manager facilities.

Screenshots & Videos

Pricing

Free Trial Available
Starts at $99.0. Offers Custom plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

100%
Reviews

60%
Momentum

61%
Popularity

91%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)
Desktop App (Windows, Mac)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

24/7 (Live rep), Business Hours, Online

Atera Features

Show Feature Explanation

Remote Monitoring and Management Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

100%

Remote Scripting

Helps to execute scripts or commands on remote devices to perform tasks, configurations, or troubleshooting.

Multi-tenant Architecture

Support for managing multiple customer environments from a single dashboard, often used by managed service providers (MSPs).

Mobile Device Management (MDM)

Integration with mobile device management platforms for monitoring and managing smartphones and tablets.

Device Discovery

Automatic detection and inventory of devices on the network, creating a centralized view of the IT environment.

Security Management

Helps in managing antivirus, anti-malware management, firewall monitoring, intrusion detection, and enforcement of security policies.

Remote Management

Remote access and control of servers, workstations, and endpoints for troubleshooting, software deployment, and configuration management.

Patch Management

Automates the process of detection, download, and deployment of software updates and security patches across multiple devices.

Remote Monitoring

Helps in real-time monitoring of system performance metrics, network health, and software or application performance.

Workflow Automation

Automatically execute mundane and repetitive processes or workflow so that employees can focus on productive work

IT Asset Management

Helps to automate the full IT lifecycle of software and hardware assets on a single platform

Alerts (Notifications)

Triggers an instant notification via Voice, SMS, Email, RSS Feeds, or Push Notifications in case of an event or outage.

Single Sign-On (SSO)

Permits one set of login credentials to access multiple applications

Reporting (Analytics)

Provides insightful reports and important business metrics to track and measure the outcomes and progress.

Compliance Tracking

Helps in tracking and monitoring and auditing all the regulatory compliance requirements

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Access Control

Defines application access to various users. Includes role-based system that controls options to be displayed to different users based on their role

Atera Pricing

Free Trial

Available

No Credit Card Required, Get Started for Free

Pricing Options

Premium Plans ( Subscription / Quotation Based )

Pricing Plans

MONTHLY YEARLY

Pro (MSP) $99.00 $119.00 per user / month

Features

Remote management, automations & scripting
Windows support
Remote monitoring and alerts
Patch management
Remote access using Splashtop (up to 2 concurrent sessions)
API Access
Reports
Helpdesk & ticket automation
Custom support addresses (up to 5)
Customer support portal
SLA and automated time tracking
File view
Contracts & invoicing
Azure AD integration
Audit log
Mobile app (iOS & Android)

Growth (MSP) $129.00 $149.00 per user / month

Features

Includes features of Pro plan, plus
Mac and Linux support
Remote access using AnyDesk
Splashtop concurrent sessions (unlimited)
Custom support addresses (up to 10 )
Advanced analytics
Chat with end users
Custom asset types (up to 5)
File transfer (up to 15GB per month)
Extended retention audit log
Integrations with QuickBooks Online & Xero
CSV QuickBooks Desktop export

Power (MSP) $169.00 $199.00 per user / month

Features

Includes features of Growth plan, plus
Custom analytics
Custom support addresses (unlimited)
Custom asset types (up to 20)
File transfer (up to 50GB per month)
Audit log - 1 year retention
Data recovery

Super Power (MSP) Custom

Enterprise-grade services that accelerate response time

Features

Includes features of Power plan, plus
Single sign-on (SSO)
Azure AD continuous sync
Private software repository
Custom domain SSL for Customer Portal
Tailored Atera onboarding
Atera premium customer support
Dedicated account manager
Audit log - 7 year retention
Unlimited custom analytics
Custom asset types (unlimited)
File transfer (up to 100GB per month)
Network scanning and monitoring
Business associate agreement (BAA) under HIPAA
99.9% uptime SLA%*
AI Suite

Professional (IT Department) $149.00 $169.00 per user / month

Features

Remote management, automations & scripting
Windows, Mac and Linux support
Remote monitoring and alerts
Remote access using Splashtop (up to 2 concurrent sessions)
Patch Management
Azure AD integration
Reports
Ticket automation
Audit log
Custom support address
Service portal
File view and transfer (up to 15GB per month)
Mobile app (iOS & Android)

Expert (IT Department) $169.00 $199.00 per user / month

Features

Includes features of Professional plan, plus
Remote access using Anydesk
Splashtop concurrent sessions (unlimited)
Chat with end users
7 preset reports
Ticket auto - tagging
Custom assets types (up to 5)
File transfer (up to 50GB per month)
Extended audit log
Custom support addresses (up to 2)

Master (IT Department) $199.00 $239.00 per user / month

Features

Includes features of Expert plan, plus
Build your own reports
Audit log - 1 year retention
Custom support addresses (unlimited)
Custom asset types (up to 20)
File transfer (up to 80GB per month)
Data recovery

Enterprise (IT Department) Custom

For departments who need enterprise-grade services and integrations

Features

Includes features of Master plan, plus
Single sign-on (SSO)
Azure AD continuous sync
Private software repository
Custom domain SSL for Service Portal
Tailored Atera onboarding
Atera premium customer support
Dedicated account manager
Audit log - 7 year retention
Unlimited custom analytics
Custom asset types (unlimited)
File transfer (up to 100GB per month)
Network scanning and monitoring
Business associate agreement (BAA) under HIPAA
99.9% uptime SLA*
AI Suite

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 15/03/2024 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Atera Pricing

Atera Alternatives

View All Atera Alternatives

98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Atera Reviews

User Sentiments

Affordable Pricing, Ease of Use, Comprehensive Feature Set, Extensive Integrations

Slow Remote Connection Initialization, Limited Mobile App Functionality, Inconsistent User Interface, Weak Reporting

Do You Use Atera?

Write a Review

Review Summary

Overall, users appreciate Atera's comprehensive features, user-friendly interface, and strong customer support. Many reviewers highlight its effectiveness in streamlining IT tasks, improving technician productivity, and providing remote access capabilities. The remote monitoring and management features are particularly praised for enabling efficient issue identification and resolution. However, some users mention occasional bugs or performance issues that require improvement. Additionally, a few reviewers suggest enhancements to the reporting capabilities and mobile app functionality.

Pros

Intuitive interface and userfriendly design, making it easy to navigate and manage IT systems.
Streamlined remote monitoring and management capabilities, enabling efficient handling of IT tasks and troubleshooting.
Robust ticketing and help desk features, facilitating effective communication and resolution of customer issues.

Cons

Occasional performance issues and slow loading times, affecting the overall user experience.
Limited customization options, restricting users' ability to tailor the platform to their specific needs and preferences.
Steep learning curve for advanced features, requiring users to invest time in training and familiarization.

Atera Reviews

AI-Generated from the text of User Reviews

Did you find this information valuable?

YES NO