Home/Live Chat Software/Formilla.com
Updated on: January 20, 2019
Formilla.com Overview
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Formilla.com - Live Chat Software : SaaSworthy.com
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Formilla.com

A Customer Messaging Solution
★★★★★
★★★★★
(16 Ratings) Write Review

Formilla.com is a platform for Effective Communication for sales, marketing, and support. Segment customers and Generate leads via Live Chat. The software provides Customize Colors and Themes and supports Multiple Languages. Receive alerts, and real-time monitoring to capture leads and analyze the performance of your team.

Formilla.com Features

Formilla.com Technical details

Support Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API Contact San Diego, CA - 92101 / (+1) 619.348.5158
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Category Live Chat Software

Formilla.com Pricing

Pricing ModelFree Trial , Freemium , Subscription
How much does Formilla.com cost ?
The pricing for Formilla.com starts at $11.99 per month. Formilla.com has 3 different plans such as - Premium at $11.99 per month, Premium Plus at $16.99 per month and Formilla Edge at $19.99 per month. Formilla.com also offers a Free Plan with limited features.
Standard
Free

Features

  • 1 Chat Agent
  • 1 Website
  • 1 Concurrent Chat
  • 30 Chats per Emails
  • Chat via Web Interface or Windows Desktop App
  • Proactive Chat
  • Auto-Responder
  • User/Agent is Typing a Message
  • Powerful Chat Notifications
  • Offline Lead Collection
  • Chat History
  • Chat Transcripts
  • Custom Fields
  • Reports
  • Hours of Operation
  • Secure Chat (SSL)
  • Email Support
Premium
$11.99 /Month

$11.99 per Month per 1st Agent

(Each extra agent is 30 percent off. Buy yearly for another 20 percent off)

Features

  • Unlimited Live Chats and Offline Emails per month
  • Unlimited Simultaneous Live Chats
  • Unlimited Number of Live Chat Widgets
  • Includes features of Standard plan, plus
  • Chat via iPhone/iPad and Android Devices
  • Real-time Visitor Monitoring
  • Integrations
  • Customize Banners, Colors, and Themes
  • Language Support (International)
  • Advanced Customization Control
  • Move Chat Button Location
  • Canned Messages (Saved Replies)
Premium Plus
$16.99 /Month

$16.99 per Month per 1st Agent

(Each extra agent is 30 percent off. Buy yearly for another 20 percent off)

Features

  • Includes features of Premium plan, plus
  • Remove "Powered by Formilla.com" Branding
  • Chat Departments
  • Google Analytics Integration
  • Banned Visitors
  • Smart Messages
  • Phone Support
Formilla Edge
$19.99 /Month
  • 0 - 250 Contacts: $19.99 per Month
  • 251 - 1000 Contacts : $39.99 per Month
  • 1001 - 2500 Contacts : $69.99 per Month
  • 2501 - 5000 Contacts : $109.99 per Month
  • 5001 - 10000 Contacts : $179.99 per Month

Features

  • Send Unlimited Emails to your Contacts
  • Send Unlimited In-App Messages to your Contacts
  • Automatic Audience Messages
  • Targeted Messaging
  • Send Emails from your Email Domain
  • Add Multiple Users
  • Remove Formilla Edge Branding

Based upon the Number of Contacts, the pricing plan varies. Contact the vendor to get the latest pricing detail.

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Disclaimer: The pricing details were last updated on 11/01/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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Formilla.com Reviews

OVERALL RATING
4.8
Based on 16 Rating(s)
Rating Distribution
  • 16
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Kevin M.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 08 January 2019)
Great Product!

Pros: Love the increase in business I have gotten from the service.

Cons: The software needs to have the ability to block individual pages on your site without having to paste code into each individual page. For me this is a real pain. I have a website that has a weather report with a weather cam on it. It is the busiest page on my site and visited TONS times a day by people sometimes the same people over and over that have no intention of purchasing my product. It would be nice to be able to block that page with a simple check box or something similar. Instead what I am left doing is blocking every person who visits that page. A real pain!

Overall: Solved a lot of communication issues with clients. Have seen a great increase in revenue!

...more
Verified ReviewerSource : capterra.com
★★★★★
★★★★★
(Reviewed on 21 November 2018)
Formilla review

Pros: Notifications everytime there's interaction on the website and their repetition until you open the chat. The possibility to view the location and OS used.

Cons: The possibility to postpone chat or reactivate it when needed - unfortunately this is connected to a one's presence on the website

...more
Verified ReviewerSource : capterra.com
★★★★★
★★★★★
(Reviewed on 13 June 2018)
Formilla has been a great tool for our website to allow customers another method of reaching us.

Pros: I really like the ease of the Formilla platform. Requests come through immediately and responding is quick and easy. Also, the customization is handy.

Cons: There isn't much I don't like about Formilla. I do wish it was free...but don't we all wish for great software to be free? ;)

...more
Rick P.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 04 June 2018)
Chat program for your website. Very easy to set up and it works great.

Pros: It worked great with my website - we have a wix website. So easy to just go in and add it to our website and customize the wording. It even has an auto answer feature if you want to automatically give answers to the same questions.

Cons: It seems like it lags a little in notifying you of a message - may 15-20 seconds - would like to see that be immediate.

...more
Kit M.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 09 May 2018)
This is a great tool for customer engagement!

Pros: It is easy to navigate, has some cool CRM tools for leads, and is not intrusive to the site visitor. It has a phone app that allows us to interact with potential customers when we are not at our desktop or laptop. That's handy!

Cons: I haven't found anything that I don't like about it. The interface is intuitive and informative. :-)

Overall: We recommend this application to our clients.

...more
PL W.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 30 March 2018)
Excellent and intuitive app. A must have for anyone wanting to give world class customer service.

Pros: Customer engagement tools are powerful. The platform is easy to learn, use and deploy. The customer demographic information provided is powerful and very useful.

Cons: Opportunity to present customer with a message popup that provides a short button menu of commonly searched content would be a great feature to add.

...more
Precision F.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 19 February 2018)
Amazing

Pros: Although this software isn't something that we are going to continue using, I found that throughout the experience it has helped us to communicate further with customers and understand their needs better. LiveChat Plugins are a great way to support the users visiting your site and Formilla had a great approach to this, their mobile application made the Plugin so much easier to manage and it looked professional on our website. The LiveChat helped us to gather information about what people came onto our site looking for, what our Keywords were bringing to our site, how often visitors were visiting our site and what they needed further assistance with; this is something that we can now work on to better our customers experience whilst using our site. I loved that we could chose the colours and theme of the chat as we could easily implement this to reflect our Logo, this way the chat fit into our site and didnt look like an additional add on.

Cons: I think the only thing that could require a little work is the notification tone, I found that it was very easy to miss a chat message particularly if I had other things to work on at the same time. I also think that there should be a limit after the chat notification tone that if it hasnt been responded to in x amount of time then the tone is replayed, etc, etc as a lot of the time our customers thought we were avoiding the chat when really we hadnt heard it.

...more
Sandra B.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 14 February 2018)
Love the idea

Pros: Tried the free trial to see if this was something we could use to interact with website visitors on our site. We loved the idea and got good feedback from some users regarding the chat feature. Love the mobile app.

Cons: Although the program itself is good we couldn't justify the cost. Wasn't very easy to setup (for us at least) and maybe that's why we didn't feel we were getting the full experience.

...more
Cyro p.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 06 September 2017)
Great App

Pros: It is very easy to use and to install the application. The features of it as access tracking is great! But mostly what pleases me is the App for mobile.

Cons: I have no problem with the application, however the price is a bit higher compared to others available in the market. fair.

Overall: better service to my clients.

...more
Matt O.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 06 August 2017)
Awesome product

Pros: Formilla has such a thoughtful list of features. They've really put the effort into working out how they can help businesses more easily connect with their visitors than then they made it happen.

Overall: Sales

...more
Read All Reviews

Videos on Formilla.com Youtube Official Channel

Formilla Live Chat -- Overview Demo (how to start a chat, real-time visitor monitoring)
Formilla Live Chat -- Overview Demo (how to start a chat, real-time visitor monitoring)
Formilla Live Chat -- Canned Message Video Tutorial

Formilla.com Screenshots

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Disclaimer

The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com