Digital Customer Service with Conversation Analytics
Clarabridge Engage is a digital customer service tool that enables users to realize superior customer experiences by leveraging conversation analytics and engagement metrics. Users can listen to their customers in all their digital channels including Facebook, Twitter, Instagram, WhatsApp, SMS, WeChat, email, and more. They can then subsequently capture real-time insights and understand more about their customers such as customer effort, emotion, cries for help, and queries. All this and more is made possible with the help of an analytics engine. Additionally, users can access the conversation history of every customer and integrate cross-channel conversations onto a single platform. Finally, they can address all customer queries, answer inquiries, and provide information from the digital channel that they prefer. Moreover, users can focus on customer care metrics such as first resolution rate, reopen rate, and average handle time per case. It is also one of the first brands to leverage Whatsapp for business solutions.
Pricing
Platforms Supported
Organization Types Supported
API Support
Modes of Support
Analytics (Social Media)
Helps you analyse performance based on reaction to postsFree Trial
Available
Pricing Options
Premium Plans ( Quotation Based )
Pricing Plans
CX Social Custom
Features
Contact the vendor to get the latest pricing detail.
Screenshots of Vendor Pricing Page
Disclaimer: The pricing details were last updated on 10/04/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
Learn more about CX Social Pricing.
98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
Sponsored
94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
Sponsored
91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
Sponsored
98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
Sponsored
98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
How It Works: The...
CX Social screenshot
CX Social screenshot
CX Social screenshot
CX Social screenshot
CX Social screenshot
CX Social screenshot
What is CX Social used for?
CX Social is Social Media Management Software. CX Social offers the following functionalities:
Learn more about CX Social features.
What are the top alternatives for CX Social?
Here`s a list of the best alternatives for CX Social:
Does CX Social provide API?
Yes, CX Social provides API.
Vendor Details
Reston, VA - 20191Contact Details
1.866.761.5661
https://cxsocial.clarabridge.com/
Social Media Handles
Not available
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