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About CX Social

Clarabridge Engage is a digital customer service tool that enables users to realize superior customer experiences by leveraging conversation analytics and engagement metrics. Users can listen to their customers in all their digital channels including Facebook, Twitter, Instagram, WhatsApp, SMS, WeChat, email, and more. They can then subsequently capture real-time insights and understand more about their customers such as customer effort, emotion, cries for help, and queries. All this and more is made possible with the help of an analytics engine. Additionally, users can access the conversation history of every customer and integrate cross-channel conversations onto a single platform. Finally, they can address all customer queries, answer inquiries, and provide information from the digital channel that they prefer. Moreover, users can focus on customer care metrics such as first resolution rate, reopen rate, and average handle time per case. It is also one of the first brands to leverage Whatsapp for business solutions.

Screenshots & Videos

CX Social screenshot
CX Social screenshot
CX Social screenshot
Video Thumbnail
Video Thumbnail

Pricing

Platforms Supported

  • Browser Based (Cloud)
  • Mobile App (Android, iOS)
  • Desktop App (Mac)

Organization Types Supported

  • All (Small, Medium, Large)

API Support

  • Available

Modes of Support

  • Online

CX Social Features

Social Media Management Features

Posts Scheduling

Schedules your posts beforehand to post contents timely even in your absence

Multi-User Collaboration

Allows multiple users to work on one project to ensure effective team work

Customer Engagement

Enables the brand to maintain contact with their potential customers

Brand Tracking

Helps to know the position of your brand on the social media network

Auto Publishing

Publishes scheduled posts as and when they become relevant

Analytics (Social Media)

Helps you analyse performance based on reaction to posts

Content Management

Helps you to create and customize your contents to make user and SEO friendly

Social Media Monitoring

Helps to track, monitor, and manage multiple social media channels to find the responses by your followers about a specific brand/company/person online

Multi-Account Management

Facilitates the usage of multiple social media account for a wider reach
CX Social Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Quotation Based )

Pricing Plans

Screenshots of Vendor Pricing Page

Pricing screenshot

Disclaimer: The pricing details were last updated on 10/04/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about CX Social Pricing.

CX Social Alternatives

View All CX Social Alternatives

CX Social Reviews

User Rating

4.1/5 (Based on 306 Ratings)

Rating Distribution

  • Excellent

    25.5%
  • Very Good

    64.4%
  • Average

    8.2%
  • Poor

    0.3%
  • Terrible

    1.6%

Do You Use CX Social?

Write a Review

Videos on CX Social

CX Social Screenshots

CX Social FAQs

What is CX Social used for?

CX Social is Social Media Management Software. CX Social offers the following functionalities:

  • Posts Scheduling
  • Multi-User Collaboration
  • Customer Engagement
  • Brand Tracking
  • Auto Publishing
  • Analytics (Social Media)
  • Content Management

Learn more about CX Social features.

What are the top alternatives for CX Social?

Does CX Social provide API?

Yes, CX Social provides API.

CX Social Contact

Vendor Details

Reston, VA - 20191

Contact Details

1.866.761.5661

https://cxsocial.clarabridge.com/

Social Media Handles

Not available

Grid Report for CX Social

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