Home/New SaaS Software/Canny
Updated on: October 26, 2020
What is Canny ?

Canny

Track feedback to build better products
(28 Ratings) Write Review

Canny helps you collect and organize feature requests to better understand customer needs and prioritize your roadmap. It helps B2B software companies keep track of feedback to build better products.

Canny Features

Canny Technical details

Support Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API Location / Phone Number California, United States
Deployment SaaS/Web/Cloud Category New SaaS Software

Canny Pricing

Pricing ModelFree Trial , Subscription , Quotation Based
Starter
$50 /Month

Plan Features

  • 100 tracked users
  • + $20 / additional 100 tracked users
  • Unlimited Admins
  • Unlimited Boards
  • Core features:- Status updates, user profiles, single sign-on, admin reports, user reports, vote-on-behalf, tags, customization, admin badges, subdomain, widget
  • API & Webhooks
  • Slack
  • Zapier
  • Intercom
Growth
$200 /Month

Plan Features

  • 1,000 tracked users
  • + $100 / additional 1,000 tracked users
  • Unlimited Admins
  • Unlimited Boards
  • Core features:- Status updates, user profiles, single sign-on, admin reports, user reports, vote-on-behalf, tags, customization, admin badges, subdomain, widget
  • Private boards
  • API & Webhooks
  • Slack
  • Zapier
  • Intercom
  • Jira
  • G Suite
Business
Custom

Plan Features

  • Unlimited tracked users
  • Dedicated account manager
  • 99.9% uptime SLA
  • Unlimited Admins
  • Unlimited Boards
  • Core features:- Status updates, user profiles, single sign-on, admin reports, user reports, vote-on-behalf, tags, customization, admin badges, subdomain, widget
  • Private boards
  • API & Webhooks
  • Slack
  • Zapier
  • Intercom
  • Jira
  • G Suite

Contact the vendor for detailed pricing information

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Disclaimer: The pricing details were last updated on 12/11/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Canny FAQs

Canny offers the following functionalities:

  • Feedback Management

Learn more about Canny features.

The pricing for Canny starts at $50.00 per month. Canny has 2 different plans:

  • Starter at $50.00 per month.
  • Growth at $200.00 per month.
    • Canny also offers a custom plan based on the customer's request.

      Learn more about Canny pricing.

No, Canny does not offer a free plan.

Learn more about Canny pricing.

Yes, Canny provides API.

Ask the Community View Community

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Canny Reviews

OVERALL RATING
4.4
Based on 28 Rating(s)
Rating Distribution
  • 50 %
  • 33.3 %
  • 16.7 %
  • 0 %
  • 0 %
SHARE YOUR EXPERIENCE Write a Review
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Katherine LSource : g2crowd.com
(Reviewed on 18 May 2020)
"Our Canny board is not just our product roadmap, it's our guiding compass."

What do you like best?

We love Canny's clean and intuitive interface which makes it easy for our users to navigate and submit feedback. Canny's changelog feature is very useful in showing our product's progress clearly. With Canny, product building is no longer just a one-sided internal practice. It's become a collective effort that involves both the product maker as well as the users. By making our product map public, it allows us to engage and interact with our users transparently. It shows that we care about what our users want. And that helps build customer loyalty. I also love the team behind Canny. They are always very responsive. Canny's founders are incredibly dedicated in building a product that makes tangible, positive impact for businesses. Review collected by and hosted on G2.com.

What do you dislike?

Nothing that I can think of for now. I look forward to seeing more great features shipped by the Canny team! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Before using Canny, we manually collected and organized customer feedback in a spreadsheet which was time-consuming and laborious. Canny completely changed the game for us. It has automated the process of feedback collection which saved us a great deal of time and effort. Our Canny board is not just our product roadmap, but it's our company's guiding compass. As a small team, prioritizing what features to build is very important to us. And Canny shows us the direction that we should be sailing towards. Review collected by and hosted on G2.com.

...more
John MSource : g2crowd.com
(Reviewed on 02 April 2019)
"Great for Product Teams"

What do you like best?

This tool really helps our customers provide feedback and priorities to our Product, and Development teams. We were able to implement this directly into our app which creates a seamless experience for our users. The best part is that we've seen our customers interacting with each other; answering questions and providing help before our team is able to get involved. Our clients have sent in comments saying they love the feature and really want to engage.

What do you dislike?

Still a new company so there are features they're working on that would be very valuable, but they have a great sense of priority and use their own tool!

What problems are you solving with the product? What benefits have you realized?

Feature request control to Product Team, feature request prioritization, community involvement, public roadmap, change logs. Clients love it! they communicate with eachother and having this tool integrated into our app means less telephone between sales, support, and product.

...more
Source : g2crowd.com
(Reviewed on 02 April 2019)
"Great for Product Teams"

What do you like best?

This tool really helps our customers provide feedback and priorities to our Product, and Development teams. We were able to implement this directly into our app which creates a seamless experience for our users. The best part is that we've seen our customers interacting with each other; answering questions and providing help before our team is able to get involved. Our clients have sent in comments saying they love the feature and really want to engage.

What do you dislike?

Still a new company so there are features they're working on that would be very valuable, but they have a great sense of priority and use their own tool!

What business problems are you solving with the product? What benefits have you realized?

Feature request control to Product Team, feature request prioritization, community involvement, public roadmap, change logs. Clients love it! they communicate with eachother and having this tool integrated into our app means less telephone between sales, support, and product.

...more
Source : g2crowd.com
(Reviewed on 27 January 2018)
"Great Software for Small team"

What do you like best?

It's very easy to use. The transformation from a ticket to an idea makes organization easy.

What do you dislike?

Security. Anytime something is put online someone has access.

Recommendations to others considering the product

I recommend to small businesses

What business problems are you solving with the product? What benefits have you realized?

Customer feedback

...more
Source : g2crowd.com
(Reviewed on 12 June 2018)
"Good for feedback board."

What do you like best?

I like how it keeps all the feedback in one place.

What do you dislike?

I dislike how the search function can limit the experience. Can't search partial words...really?

What business problems are you solving with the product? What benefits have you realized?

Feedback boards.

...more
Source : g2crowd.com
(Reviewed on 30 March 2019)
"Best tool in class, cuts down greatly on disorganization"

What do you like best?

The best part about Canny is that it's very easy to use and looks amazingly clean. Easy integration with external platforms.

What do you dislike?

There are actually a few non-show stopping glitches in the searching and filtering for Canny that make searching for posts less user-friendly for logged in users. It's a little barebones in the 'Roadmap' section. The lack of keyword matching (similar topics feature also makes it a little bit less user-friendly

Recommendations to others considering the product

Try it before you buy it

What business problems are you solving with the product? What benefits have you realized?

The team had to collect user feeddback through Zendesk before Canny.

Curating it all and making user stories for bugs, features, etc. was painstaking and not scientifically validated. With Canny, we have a way to have users upvote their software requests, making the process of choosing what to build a lot better.

...more
Source : g2crowd.com
(Reviewed on 23 February 2019)
"Tried Using Canny as a Sales Feedback Tool "

What do you like best?

Canny's Product team is AWESOME - I have rarely used a tool that gives me such visibility into their own roadmap, follows up on every request submitted, and gives updates when a request has become a feature and is released. I aspire to this level of transparency within my own Product team at my org.

I also like how easy it is to submit feedback through the tool, vote on ideas, see what has been submitted etc. Its a great idea for any company trying to implement a Suggestion Box or open forum for ideas from all areas of the org.

I also liked the integration with Slack, as we got instant updates when something was added and could resource our team around this to manage the channel. Made it easier to see updates then via email or notifications in the tool itself.

What do you dislike?

The tool ultimately didn't work for our needs. We wanted to use it as an Idea Board for Sales to submit feedback to the product & eng teams so that they can then upvote each others' ideas, which would help us prioritize the feature requests based on what is most asked for. However, the "input form" didn't have enough customizations for us - we needed more flexibility in the types of form fields, what they said etc so we ultimately didn't use them for that.

Recommendations to others considering the product

their support is great, and visibility into their roadmap and what they're working on is great!

What business problems are you solving with the product? What benefits have you realized?

We wanted to solve the feedback loop problem in our org with a tool that would allow users to submit their ideas or requests, in a way that was easy for us to manage and prioritize. It worked for us for a few months when we were about to launch an internal UI and could receive UAT feedback from internal users on our alpha testing team, but since we launched the uI the tool hasn't been as helpful.

...more

Videos on Canny

Canny for Intercom
Canny for Intercom

Canny Screenshots

Canny screenshot
Track Feedback
Collect Feedback
Canny screenshot
Canny screenshot
Track Feedback
Collect Feedback