Canny helps you collect and organize feature requests to better understand customer needs and prioritize your roadmap. It helps B2B software companies keep track of feedback to build better products.
| Support | Business Hours Online | Customer Type | Large Enterprises Medium Business Small Business |
| API | Location / Phone Number | California, United States | |
| Deployment | SaaS/Web/Cloud | Category | New SaaS Software |
Disclaimer: The pricing details were last updated on 12/11/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
The pricing for Canny starts at $50.00 per month. Canny has 2 different plans:
Canny also offers a custom plan based on the customer's request.
Learn more about Canny pricing.
Yes, Canny provides API.
We love Canny's clean and intuitive interface which makes it easy for our users to navigate and submit feedback. Canny's changelog feature is very useful in showing our product's progress clearly. With Canny, product building is no longer just a one-sided internal practice. It's become a collective effort that involves both the product maker as well as the users. By making our product map public, it allows us to engage and interact with our users transparently. It shows that we care about what our users want. And that helps build customer loyalty. I also love the team behind Canny. They are always very responsive. Canny's founders are incredibly dedicated in building a product that makes tangible, positive impact for businesses. Review collected by and hosted on G2.com.
Nothing that I can think of for now. I look forward to seeing more great features shipped by the Canny team! Review collected by and hosted on G2.com.
Before using Canny, we manually collected and organized customer feedback in a spreadsheet which was time-consuming and laborious. Canny completely changed the game for us. It has automated the process of feedback collection which saved us a great deal of time and effort. Our Canny board is not just our product roadmap, but it's our company's guiding compass. As a small team, prioritizing what features to build is very important to us. And Canny shows us the direction that we should be sailing towards. Review collected by and hosted on G2.com.
This tool really helps our customers provide feedback and priorities to our Product, and Development teams. We were able to implement this directly into our app which creates a seamless experience for our users. The best part is that we've seen our customers interacting with each other; answering questions and providing help before our team is able to get involved. Our clients have sent in comments saying they love the feature and really want to engage.
Still a new company so there are features they're working on that would be very valuable, but they have a great sense of priority and use their own tool!
Feature request control to Product Team, feature request prioritization, community involvement, public roadmap, change logs. Clients love it! they communicate with eachother and having this tool integrated into our app means less telephone between sales, support, and product.
This tool really helps our customers provide feedback and priorities to our Product, and Development teams. We were able to implement this directly into our app which creates a seamless experience for our users. The best part is that we've seen our customers interacting with each other; answering questions and providing help before our team is able to get involved. Our clients have sent in comments saying they love the feature and really want to engage.
Still a new company so there are features they're working on that would be very valuable, but they have a great sense of priority and use their own tool!
Feature request control to Product Team, feature request prioritization, community involvement, public roadmap, change logs. Clients love it! they communicate with eachother and having this tool integrated into our app means less telephone between sales, support, and product.
It's very easy to use. The transformation from a ticket to an idea makes organization easy.
Security. Anytime something is put online someone has access.
I recommend to small businesses
Customer feedback
I like how it keeps all the feedback in one place.
I dislike how the search function can limit the experience. Can't search partial words...really?
Feedback boards.
The best part about Canny is that it's very easy to use and looks amazingly clean. Easy integration with external platforms.
There are actually a few non-show stopping glitches in the searching and filtering for Canny that make searching for posts less user-friendly for logged in users. It's a little barebones in the 'Roadmap' section. The lack of keyword matching (similar topics feature also makes it a little bit less user-friendly
Try it before you buy it
The team had to collect user feeddback through Zendesk before Canny.
Curating it all and making user stories for bugs, features, etc. was painstaking and not scientifically validated. With Canny, we have a way to have users upvote their software requests, making the process of choosing what to build a lot better.
Canny's Product team is AWESOME - I have rarely used a tool that gives me such visibility into their own roadmap, follows up on every request submitted, and gives updates when a request has become a feature and is released. I aspire to this level of transparency within my own Product team at my org.
I also like how easy it is to submit feedback through the tool, vote on ideas, see what has been submitted etc. Its a great idea for any company trying to implement a Suggestion Box or open forum for ideas from all areas of the org.
I also liked the integration with Slack, as we got instant updates when something was added and could resource our team around this to manage the channel. Made it easier to see updates then via email or notifications in the tool itself.
The tool ultimately didn't work for our needs. We wanted to use it as an Idea Board for Sales to submit feedback to the product & eng teams so that they can then upvote each others' ideas, which would help us prioritize the feature requests based on what is most asked for. However, the "input form" didn't have enough customizations for us - we needed more flexibility in the types of form fields, what they said etc so we ultimately didn't use them for that.
their support is great, and visibility into their roadmap and what they're working on is great!
We wanted to solve the feedback loop problem in our org with a tool that would allow users to submit their ideas or requests, in a way that was easy for us to manage and prioritize. It worked for us for a few months when we were about to launch an internal UI and could receive UAT feedback from internal users on our alpha testing team, but since we launched the uI the tool hasn't been as helpful.
