Home/Call Center Software/Aspect Via
Updated on: September 22, 2021

What is Aspect Via ?

Aspect Via - Call Center Software
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73% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Aspect Via

Customer Engagement Platform
(18 Ratings) Write Review

Aspect Via is a one-of-a-kind customer engagement platform that covers all the customer service bases while taking full advantage of Amazon Web Service (AWS) cloud services and infrastructure. The Aspect Via platform approach eliminates the headaches and costs of maintaining traditional, loosely coupled contact center point solutions for your call center, self-service/IVR and workforce management needs.

Aspect Via Features Show All Features

Aspect Via Technical details

Support 24/7 (Live rep) Business Hours Online Customer Type Large Enterprises Medium Business
API Location / Phone Number Arizona, United States / +91 804 3406358
Deployment SaaS/Web/Cloud Category Call Center Software

Aspect Via Pricing

Pricing ModelQuotation Based
Aspect Via
Custom

Features

  • Campaign Management
  • Campaign Management
  • Inbound Call Center
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat

Contact the vendor for detailed pricing information

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Disclaimer: The pricing details were last updated on 05/02/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Aspect Via pricing.

Aspect Via FAQs

Aspect Via is Call Center Software. Aspect Via offers the following functionalities:

  • Queue Management (Calls)
  • Predictive Dialer
  • Progressive Dialer
  • Inbound Call Center
  • Outbound Call Center

Learn more about Aspect Via features.

Yes, Aspect Via provides API.

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Aspect Via Reviews

OVERALL RATING
4.4
Based on 18 Rating(s)
Rating Distribution
  • 33.3 %
  • 66.7 %
  • 0 %
  • 0 %
  • 0 %
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Source : g2crowd.com
(Reviewed on 24 January 2019) "Customizable and seamless"

What do you like best?

I enjoyed the data layout and use of customizing the various aspects of scheduling and performance monitoring

What do you dislike?

The reverification screens are unreasonable

What business problems are you solving with the product? What benefits have you realized?

I have access to update schedule and performance monitoring

...more
User in Oil & Energy
User in Oil & EnergySource : g2crowd.com
(Reviewed on 24 January 2019) "Customizable and seamless"

What do you like best?

I enjoyed the data layout and use of customizing the various aspects of scheduling and performance monitoring

What do you dislike?

The reverification screens are unreasonable

What problems are you solving with the product? What benefits have you realized?

I have access to update schedule and performance monitoring

...more
Anthony C
Anthony CSource : g2crowd.com
(Reviewed on 13 August 2019) "Aspect Via Cloud is the way to go!"

What do you like best?

I love the positive impact our customers get with a cross-channel, continuous experience.

What do you dislike?

I haven't found anything that I don't like about the product at this time. The ease of use through a user friendly UI is great!

Recommendations to others considering the product:

I cannot stress enough how easy this application is to use. Brand new out of the box I was able to understand the product. Reporting is very intuitive and easy to understand as well.

What problems are you solving with the product? What benefits have you realized?

omni channel engagement with our customers.

...more
Abad O
Abad OSource : g2crowd.com
(Reviewed on 07 August 2019) "Easy & Friendly to use"

What do you like best?

The application is very user-friendly and intuitive. It does take time to learn the ins and outs but it is overall easy to use. I would definitely recommend this product.

What do you dislike?

I like all of the options that are available within the tool. It makes it easy to adapt to your business needs and achieve a solution.

Recommendations to others considering the product:

Make sure that before implementation that you gather all needs and requirements. Do not leave any wild ideas out of the question.

What problems are you solving with the product? What benefits have you realized?

There are some items that need to be further developed in order to be complete.

...more

Videos on Aspect Via

Customer Engagement Center - Aspect Via
Aspect Via: Self-Service

Aspect Via Screenshots

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Disclaimer

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