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About Aspect Via

Aspect Via is a one-of-a-kind customer engagement platform that covers all the customer service bases while taking full advantage of Amazon Web Service (AWS) cloud services and infrastructure. The Aspect Via platform approach eliminates the headaches and costs of maintaining traditional, loosely coupled contact center point solutions for your call center, self-service/IVR and workforce management needs.

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Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    81%
  • Reviews
    87%
  • Momentum
    60%
  • Popularity
    61%

Platforms Supported

  • Browser Based (Cloud)

Organization Types Supported

  • Large Enterprises
  • Medium Business

API Support

  • Available

Modes of Support

  • 24/7 (Live rep), Business Hours, Online

Aspect Via Features

Call Center Features

  • Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    81%

Outbound Call Center

Allows your agent to make outgoing calls

Inbound Call Center

Allows you to receive an incoming call from customers

Progressive Dialer

Auto dials and connects agents to calls answered by live persons

Predictive Dialer

Automatically dials to list of phone numbers

Queue Management (Calls)

Allows you to control call queues and distributes call equally

Concurrency Support

Allows you to manage multiple calls concurrently

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

IVR Support

Interactive voice recognition routes the caller to the right agent

Auto Call Recording

Automatically records all the ongoing calls.

Call Monitoring

Allows you listen to all inbound and outbound calls.
Aspect Via Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Quotation Based )

Pricing Plans

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Disclaimer: The pricing details were last updated on 05/02/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Aspect Via Pricing.

Aspect Via Alternatives

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Aspect Via Reviews

User Rating

4.4/5 (Based on 25 Ratings)

Rating Distribution

  • Excellent

    52%
  • Very Good

    40%
  • Average

    4%
  • Poor

    4%
  • Terrible

    0%

Do You Use Aspect Via?

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Aspect Via FAQs

What is Aspect Via used for?

Aspect Via is Call Center Software. Aspect Via offers the following functionalities:

  • Outbound Call Center
  • Inbound Call Center
  • Progressive Dialer
  • Predictive Dialer
  • Queue Management (Calls)

Learn more about Aspect Via features.

Does Aspect Via provide API?

Yes, Aspect Via provides API.

Aspect Via Contact

Vendor Details

Arizona, United States

Contact Details

+91 804 3406358

https://www.aspect.com/in/solutions/customer-engagement-platform

Social Media Handles

Not available

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