CxEngage

About CxEngage

Cx Engage is a virtual call center platform that enables you to reach out to your consumers in ways you've never done before. It offers a video-ready contact center solution for today's global, digitally evolving organizations. With Cx Engage, you get native phone and digital channels, smart IVR, intelligent routing, genuine omnichannel support, AI, and staff engagement management tools, all on a single, integrated platform, to enhance your customer experience. You can use omnichannel routing and keep track of conversations. With an easy-to-use system, you can schedule, forecast, monitor, manage and report. With Cx Engage’s voice, video, and digital channels, you can provide your consumers with a full omnichannel experience. You can use a chatbot, virtual agent, or agent help to complement your agents and provide an amazing client experience. You can also include videos to your call center to take client involvement to the next level. Agents can assist consumers across phone and digital channels without having to move between apps. Additionally, you can ensure that pre-call, during-call, and post-call administration is a snap, making work easier for your agents.