Experience Management Software

Cisco Webex Experience Management (formerly CloudCherry) used to improve employee and customer experiences and gain greater insight throughout customer journeys throughout all touchpoints. Make informed decisions on how to improve employee and customer experiences that will create positive business outcomes. Understand the full customer journey by breaking down data silos from business applications and bringing all the data about the customers into meaningful human stories. Empower contact center agents with full visibility of customer feedback, metrics, and previous customer journey experiences. Get access to boardroom-ready, one-page financial analysis to obtain executive buy-in and budget approval for customer experience initiatives. show more

SAP Customer Experience is a customer relationship and experience management solution that enables you to understand your clients and provide hyper-personalized experiences for them. It helps businesses increase their revenue and income while attracting and retaining customers. With SAP Customer Experience, you can recognize and anticipate your client’s wants. It assists you in automating regular processes, strengthening customer relationships, and achieving more with less. You get industry-specific procedures, built-in compliance, and best practices gleaned from decades of experience working with businesses all over the world. The platform offers a single customer profile derived from all business data sources that provides unique insights to help you better serve your customers. You can act on consumer information and provide hyper-personalized experiences to keep your customers engaged. With SAP solutions, you can send the appropriate message at the right time and in the right place to increase consumer engagement and motivate customers to take action. Additionally, you can offer a fast and easy purchasing experience, make items available for a smooth pickup, and schedule service visits with this platform. show more

Qualtrics customer experience is a customer experience management platform helping world’s top B2B organizations, designed to be scalable and sustainable, CustomerXM helps you drive action throughout the organization. With 27 channels and 128 data sources all feeding into one platform, lets you capture real-time feedback from customers. The platform lets you go beyond measurement and take the actions that will generate real business value.It tells you exactly how to retain customers- with this platform you can uncover trends, patterns, and key drivers of customer loyalty with iQ, the platform’s predictive intelligent engine; access prescriptive insights instantly so you can focus on the areas that will maximize impact. It automatically sends recommended actions to the right teams so they can take steps that will improve customer satisfaction, spending, and loyalty. Customer issues are resolved faster to reduce churn; lets them post their experience on any social and then gather that information to address the issues faced by them. The drag and drop integrations automatically trigger actions in ticketing systems, messaging apps, and more to create a single system of action that puts the customer at the heart of the organisation. show more

Capture customer and employee feedback in the moment to drive positive change throughout organization. Uncover valuable insights by collecting feedback across the customer journey. Understand the emotion within each piece of feedback using a sentiment engine that turns verbatim into insights.

Create strategies to continually meet the ever-evolving customer experience. Share insights with employees and frontline managers to design an exceptional customer experience. With QuestionPro CX software, can close the feedback loop using a ticketing system. This ticketing system can reduce the churn rate and eventually convert detractors into promoters.

Medallia Experience Cloud is a highly sought-after SaaS platform that fuses customer experience data with machine learning to increase customer engagement rates in real-time. It delivers expertly crafted services that are widely trusted by prominent companies like Benefit Cosmetics, Sephora, Canadian Automobile Association, Hilton, Walmart, etc. Brands can also depend on the platform to draw essential information from direct and indirect customer feedback and create exceptional business services. This platform provides an AI-powered experience management facility that detects patterns, anticipates needs, predicts behaviour and drives high-quality customer experience through a single dashboard. Also, it facilitates real-time sync between workforce hierarchies through seamless integration with multiple CRM, ERP, or HCM systems. Beyond this, Medallia Experience Cloud is also compatible with CCPA and GDPR security standards along with other privacy laws. Thus providing seamless business process management and accurate data access controls. DPA metrics included within the same comes equipped with European Commission's model clauses. show more

Transform feedback from surveys, reviews, likes, listings, comments and clicks into competitive advantage. Create, request, track, analyze, and operationalize feedback from traditional, conversational and website surveys all from one platform. Understand brand’s perception by centrally monitoring, requesting, and responding to reviews while leveraging Review Booster to skyrocket review volume. Ensure brand consistency across all locations while boosting in-store foot traffic, site visit, search rankings, and local SEO. show more

Rapidly shifting behaviors have fast-tracked a new customer experience where digital experience management is part of almost every customer journey with the brand. Through a combination of active and passive engagement methods, they help user demystify customer intent and improve conversion, customer satisfaction, + brand loyalty. This always-on option lets customers react as they encounter issues, wish to provide feedback, or generally need assistance giving insight into the customer experience at the moment they are willing to voice their thoughts. show more

Confirmit is the world's leading SaaS vendor for multi-channel Customer Experience, Employee Experience, and Market Research solutions. We provide self-service technology that lets you unlock powerful insights and tell captivating stories that fuel action. Confirmit provides an open API and expansive data collection capabilities.

Elevate the quality of your feedback and listening across the customer journey. Unlock insights by blending technology, design and behavioral science principles into design-driven experience-led surveys, feedback and reports with IFS Customerville. Drive engaging, branded interactions from survey invitation to survey completion. Provide a rich experience through highly visual, story-driven surveys with conversational context to make questions more personalized, appealing and easier to complete.

Verint is a global leader in Actionable Intelligence®. Customer Experience experts in Automation, AI, and Cloud. Security and Intelligence mining software

AskNicely is customer feedback software that helps businesses improve customer experience and accelerate growth using the Net Promoter Score (NPS) framework. It creates a culture of continuous feedback. Automatically collect feedback from every customer at any point in the customer journey on any channel (email, web, SMS). Empower every team member with the feedback they need to make every experience great. Automate customer reviews, referrals, and retention. Use workflows to automate acts of advocacy like online reviews and case studies. Boost retention by automating follow up with at-risk accounts. show more

Critizr is a technology company that uses customer feedback to help companies build better customer experiences. We provide a solution that enables millions of feedback interactions every month with any store manager in Europe. Critizr has deployments in over 30 countries, we are rapidly becoming the global customer experience leader.

Wootric uses customizable Net Promoter Score (NPS), CSAT and Customer Effort Score (CES) microsurveys in any channel. AI-driven text & sentiment analytics deliver insight from qualitative responses at scale. Break down silos and get a holistic view of your customer when you see all of your VoC data into one platform -- analyze NPS data alongside AppStore reviews.

Create live, virtual and hybrid experiences and build lasting relationships with customers. At scale. Unite workflows and programs, cross-team and cross-function. Unlock the power of scaling efficient, effective experiential marketing. Eliminate marketing guesswork. Transform branded experiences into data and actionable insights at every step of your customer journey. Easily analyze ROI and meaningfully grow your business. Empower teams to channel creativity into driving measurable results.

Improve your bottom line and get more happy and loyal customers and employees with customer and employee satisfaction surveys and insights from HappyOrNot.

Fuel Cycle is the leading market research cloud that combines both qualitative and quantitative data to power real-time business decisions. Google, Hulu, Church & Dwight, Viacom, AIG and more use Fuel Cycle to connect with customers.

LiaCX® is your all in one Business Intelligence Platform. Import, track, analyze and export data from all your customer experience programs.

Measure and improve customer satisfaction. Get expert advice on how to track and improve your Net Promoter Score and other satisfaction metrics.

PeopleMetrics' B2C customer experience solutions help leading B2C companies in hospitality, telecom & retail banking use customer feedback deliver consistent experiences across locations every time, reducing churn, increasing cross-sell & upsell, and driving down operational costs.