AskNicely Reviews

It is the complete package for our service industry business sending out automated surveys, responses, collating data and customer feedback all in one.

Not really any, if we have issues they are normally technical changes that are happening on our side.

Feedback from customers, mainly detractors and this helps us improve service and customer experience.

The ease of use and ability to customize the survey to our business needs.

The only thing I could improve is integration into our existing business systems and AI components for easier reporting

We are getting a clear understanding of the challenges facing our customers across the country. It is giving us the chance to identify trends in our business, both positive and negative.

I appreciate how AskNicely helps us understand the general sentiment from our customers. I like its ease of use, and the ability to configure the dashboard is very easy to use. The account managers that we've had to date have been terrific.

There are reports or analysis at times I would like to do with our customer set that I'm unable to do. For example, I would like to pull all of the survey respondents that have a particular domain, and I cannot do that.

I use AskNicely to understand the general sentiment from our customers.

I like that AskNicely is sent directly to clients at random, and it's very easy for them to read and follow. There's also an option for clients to leave a free text comment, which is great because it allows them to express themselves in their own words. It's also tailored to suit people with a disability, giving clients choice and control, allowing them more options to speak up. Additionally, the initial setup of AskNicely was very easy.

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I use AskNicely to receive client feedback on our services, ensuring clients feel heard and supported. It offers direct, random feedback requests with options for free text comments, tailoring it for individuals with disabilities and making it easy for clients to express themselves.

I like how easy it is to send surveys with AskNicely. I also appreciate how it gathers the responses efficiently, which helps in maintaining a satisfactory customer experience from beginning to end.

I'd like an easier way for it to delete five out of the 50 contacts that I have instead of doing it one by one. It's annoying to have to go through each contact individually when I don't want certain contacts surveyed at that time.

I use AskNicely to ensure customer satisfaction from start to finish, making it easy to gather responses with simple survey distribution.

New AI features (Insights and questions/prompts) have been great for soliciting more feedback and reviewing it effortlessly. Additionally, The advanced reporting capabilities (Spotlight View and Trend Report) have really made the tool more valuable for us. We used to export this information to do the same thing, but now it's all built right into the tool.

No built-in Jira integration - hopefully this will come soon!

Allowing us to understand our customer satisfaction and address any concerns they have.

I like how in-depth the data analytics can go and how thoroughly the system analyzes feedback. The data breakdowns can be as specified as I want them to be and have been very helpful in determining what to focus on. AskNicely allows us to see how each location is doing in comparison, as well as an analysis of our team members to identify areas needing more attention. The setup was fully supported by AskNicely representatives to make it go by as quickly and efficiently as possible. AskNicely also had the extra tools and data points needed to gain deeper and clearer insights into our company.

I think AskNicely does have a few technical bugs here and there that can disrupt data analysis, but nothing detrimental. Sometimes data will duplicate or go missing due to patient error or systematic error, but this does not happen frequently.

AskNicely helps identify key issues and weaknesses, allowing detailed analytics and feedback analysis. It provides insights into operational performance across locations, helping us focus on areas needing attention.

I am using AskNicely for surveying my customers, and it's simple to use and requires low effort for responses. Their AI automatic responses are very helpful. It's easy to analyze and act on. They have a great support team who are always there for you to help. The initial setup was pretty easy, and their onboarding team was very supportive.

I find that the ability to attach screenshots to the messages would be a great option. When customers share feedback and include screenshots for better context, I can't currently review them easily. This makes it harder to fully understand the issue or the situation they are describing. In addition, when I reply to customers to explain that a requested feature is already available, it would be helpful to attach a screenshot showing where and how they can find it. That would make the responses clearer.

AskNicely helps me track customer satisfaction, measure service quality, and get feedback on priorities. It's simple to use, requires low effort for responses, and is easy to analyze. Their AI automatic responses and supportive team are also beneficial.

When we receive bad review with the comment, it is supper easy to communicate with the team through internal notes.

We can open cases and try to win back the customer with the quick email as well and close the cases when finish.

Nothing I can say at the moment. Everything seems to be ok

The comunication between customer service team and customers is much quicker and better

I like the quick response from AskNicely, which allows customers to be honest and truly express how they feel about our service. The format makes it easy for them to fill out, without worrying about hurting someone's feelings. It's easy to understand and navigate, making the setup extremely easy. Also, Aston Ashley has been a tremendous help.

I find the app could be improved when it comes to sending shout outs. I wish it was a little simpler to send shout outs to different departments or service technicians once a customer fills out a survey with a great rating. It would be nice if we could just select the person or department and send it out directly.

I use AskNicely to identify problems with our service. It ensures prompt communication and allows customers to honestly express satisfaction or issues without feeling bad. They can speak truthfully and write their feedback, helping us maintain or improve service quality.