CallTracking Alternatives and Competitors

Call tracking gives which marketing materials are in leading to those phone calls it grow the business by offering the features like Toll-Free numbers, Local numbers, Real-Time reports, Helpful Graph, Email reports, Call recording and much more. It can manage small and medium businesses.

Call Tracker is a call tracking software that assists companies in determining which marketing initiatives result in the most calls. It also contains other features such as conversation intelligence, form tracking, and lead management. It enables customers to create a 14-day free call tracker account. WordPress, Slack, Google Analytics, Hubspot, and Google Ads are just a few of the marketing tools that Call Tracker works with. It enables marketers and salespeople to make better judgments in the future based on the calls and statistics. You can allocate various phone numbers to each of your campaigns and website visitors using the software. Call Tracker is a call tracking program that allows you to collect data on how callers found your company.

Calltracks provide call tracking & analytics software for SMBs through to Global Enterprise to help you understand what marketing channels make your phone ring, including the keywords your web visitors’ use. They also offer a powerful range of business tools to help business evaluation. The call recording tool features a call scoring module to ensure correct techniques and standards are adhered to, and our call analysis module provides valuable information on all aspects of phone call related data including sales team evaluation down to the specific employee.

Call Metrics is the most sophisticated call tracking software, brought to you by our parent company Firefly and inconjunction with our SEO Company. Our Attribution and call intelligence solution helps grow your business by optimising and driving revenue from your inbound phone leads.

CallTrackingMetrics is a consolidated tool for call tracking and analysis, and it provides contact center solutions to organizations. It is an omnichannel tracking and analytics tool to track which of their campaigns are generating responses, by using keywords-level marketing attribution. It can also remotely manage all communication channels on one platform, which is highly customizable and intelligently automated to be scalable as per demand. The tool identifies the trends in the conversations and automates actions based on the words spoken by customers to provide a faster and personalized service. Employees can route the communications to any team members using smart rules that boosts the agent’s productivity. Organizations can customize their solutions using the custom API, custom pricing, and HIPAA, GDPR, CCPA, and PCI compliant tools. Real-time data analysis equips the user to analyze the important factors about employee productivity and campaign performance, and make crucial business decisions. CallTrackingMetrics can also be integrated with other tools such as Facebook Messenger, Google Ads, Microsoft Advertising, and much more.

Track phone calls from Website, PPC, SEO, Facebook, print, and more to determine the most effective marketing channels. Call Tracking Packed With Incredible Comprehensive Features.

Callcap software is a platform used to manage and monitor calls. The software offers call recovery options to build customer relationships. Stay connected with your customers. Receive Email Alerts and measure the performance of your team via Dashboards. Generate reports to analyse the business workflow. Small, Medium and Large companies make use of the software.

CallView 360 is a tracking and analytics software system of Dial800’s with algorithms and analytical tools to track and record incoming calls. Determine the source of any call, whether offline or online to drive the business to your company. Track your ROI of your marketing campaigns to measure the metrics for any business. Train your employees with Call Recording and listen to the calls with a dashboard. Small, Medium and Large companies make use of the software.

Calltrak software is a Call tracking solution used to gain insights into PPC marketing campaigns for your business. The software offers tools like Dynamic Number Insertion (DNI) to insert a unique phone number into your websites and can forward calls to your sales team. Measure the lead attribution between sales calls and PPC ad campaigns with reports. It integrates with Google Analytics.

UJET is a contact centre management software that helps enterprises digitally transform their voice channel and improve the customer experience. It also helps brands facilitate seamless communication between agents and end-users, by sending them messages that include photos, videos, screenshots and texts. Call centres can also integrate their UJET platform with various other external CRM, QM and WFM portals. Thus enabling the agents to offer the right kind of information to individual customers quickly. The platform enables enterprises to offer support in more than 15 international languages, facilitating global business growth. It is compliant with SOC 2 Type 2, SOC 1 Type 2 and SOC 3 frameworks as well as FINRA and HIPAA regulations, ensuring complete security of users' data. Muting, escalation and transfer call features offered by UJET is capable of resolving customer related issues efficiently. Call centres can even create new rules or customise the existing ones to route incoming calls as per their needs.

Zultys MXIE is a business phone solution that can be used to manage and integrate differential communication functions of an organisation. It lets clients check the active status of their employees in real-time, send emails and control phone calls with a single click. The software further helps users to make high definition video and audio calls, send/reply to fax mails, besides leveraging end-to-end encrypted messaging with IM and audio notes with VoiceMail. Zultys MXIE communications are quintessentially flexible when it comes to the operational part and thus, communications can be handled from anywhere with a secure Internet connection. The tool allows clients to configure and design their communication windows in the desired manner and thus, conforming to basic rules is certainly not among all that Zultys MXIE has to offer. An integrated MXConnect feature allows clients to switch phones and devices within minutes, thus letting them be contacted on that particular device that is in use at the moment. Further, Zultys is fully integrated with Outlook and MX web meets and conferences.

Genesys PureConnect is a unified contact centre and communications system that helps businesses operate with adequate flexibility, reliability and control. Built on a simple architecture, Genesys PureConnect also lets organisations consolidate their call centre and business communication infrastructure simultaneously. Further, this application comes loaded with a plethora of solutions for different industries, starting from retail to healthcare. Thus enabling seamless experiences across different channels. Its inbuild Cloud CX promises advanced security 24/7 across the board. Here users get access to encrypted data at rest. Also, an independent product security team leverage an agile development process to incorporate adequate protection levels quite early in the process. Professional-level services like operational assessment, network readiness assessment and accurate health checks provided by the software turn out to be of great help. Other functionalities include real-time disaster recovery switchover and a 2x increase in network capacity within weeks.

DCDial is an advanced calling and messaging software for business organisations to establish seamless connections with the world. The software requires no hardware basics for setting up and can be directly used for connecting to customers without much ado. Business calls work better when potential clients are supplied with the information they require. Thus, integrating these calls with relevant CRM systems, sales & marketing solutions and other essential applications only make them more efficient and productive. DCDial also encourages boosting engagement by connecting agents with live customers, with significantly higher closing rates. It even helps in sending personalised text and voice messages to a large number of customers within minutes. Thus, seamless communication in a very short duration is what the clients can blindly rely on while using DCDial. Further, these communication campaigns and agent metrics can be monitored in real-time to divert the focus on making measurable improvements and thus, increase revenue. The payments are all collected categorically with built-in automated payment capabilities.

Vonage Contact Center software is to boost your sales and service through conversations and experiences. The software offers a two-way video and screen sharing to measure the customer needs on their schedule and preferred platform. Collaborate with teams to connect calls to the best available agent through skills-based routing. It integrates with Salesforce, Microsoft Teams, and more. Call Centers make use of the software.

Zoom Contact Center revolutionizes customer engagement by providing intelligent self-service and routing through its omnichannel Contact Center. Offering a seamless, unified experience for both communications and contact center tasks, it enables businesses to deliver prompt, accurate, and highly personalized customer interactions. The video-optimized CCaaS ensures faster issue resolution through features like screen sharing, file sharing, and chat. The Zoom Virtual Agent chatbot efficiently handles customer queries 24/7, integrating seamlessly with their CRM and e-commerce systems to provide specific responses. Streamline call center workflows with a visual IVR system and gain actionable insights to optimize performance. Agents are empowered with real-time access to back-office experts and can smoothly transition from chat or voice to video calls, enhancing customer satisfaction. Simplify administration with one user-friendly portal for contact center and collaboration tools, reducing costs and complexity. Designed for efficiency, Zoom Contact Center is their partner in redefining customer engagement and driving loyalty through high-touch, personalized interactions.

Genesys PureEngage is a customer experience management software that offers help to its users with a personalized and self-centric approach across its all channels. This way, it allows the users to create their own brand loyalty. The software offers multi-cloud and omnichannel customer engagement solutions to its users. Users can meet their business needs in an efficient manner with the help of the software. Genesys Pure Engage allows them to integrate all of their systems while leveraging out existing investments at the same time. With Genesys PureEngage, users can even unify all their customer engaging teams, right from marketing to the service and support team. The application combines real-time journeys along with intelligent and world-class routing and digital transformations. It helps users to communicate with their clients in a personalized way, across voice, web, mobile, chats, social media and other messaging channels. Users can gain visibility in all skilled resources within a short span of time by using the predictive matching feature if the software. Finally, the software allows users to artificial intelligence in order to automate the dialogues and hire the top agents with predictive routing in the assisted services.

3CX is a robust business communication software that helps companies to conduct remote business meetings, reply to service customer requests and work with more efficiency. The software is specially built for teams who are working remotely. It enables employees to make seamless video calls with the help of presentation and remote assistance tools. With a live chat facility, users can convert their visitors into leads, increase the frequency of communication with customers and enhance the overall experience, adequately. Moreover, a full-featured PABX system, offered by 3CX includes call queues, web conferencing and a built-in video call generation facility, enabling employees to boost customer services on the go. Employees can even reply to business SMS, website and Facebook messages, chat with co-workers, make or receive calls and start video calls to ensure customer satisfaction in every possible way. The software can also be used to send and receive instant text messages via a designated business phone number so that employees don’t have to use their personal mobile numbers.

Dialpad Contact Center is an AI-powered call center that enables real-time transcriptions, sentiment analysis, and combat cards to let your customers engage more deeply. It allows you to deploy online contact centres and agents all around the globe in just a matter of minutes. With Dialpad Contact Center, you can stay connected to your contact center no matter where you are or what device you're using. It enables customers to pick interactive voice answers by key or voice in minutes and extract customer feedback in real time. With agent help cards that appear at the right time, you can provide more customized client experiences. It helps you assign appropriate agents to customers, depending on their skill level and availability. With emotional IQ and action items, you can get the quickest, most accurate transcribing in the market. It equips managers with tools like Take-over, Barge-in, and Listen-in controls so they can inspect when necessary. Additionally, managers can get real-time feedback on how they're performing along with analytics and QA scorecards for individuals that let you keep track of agent performance.

VCC Live is a Contact Center Operations Software, helps the team can make and receive phone Calls, SMS, Emails and chat messages. Use the software to easily set up and manage automatic call distribution based on agents’ skills. They can use the current numbers, or they can provide you with numbers from 60 countries. Get an overview of all previous conversations and bring more context to the customer experience. Integrate the CRM via API for a more holistic view.

Avaya Aura is a messaging and conferencing platform that allows you to communicate with people globally. Employees and clients benefit from the software by addressing more challenges in less time, leading to better outcomes faster than before. It has made it possible via dynamic collaboration, video conferencing, and additional features like any-device adaptability. Employees and clients benefit from the software. Employees get privileges that allow them to collaborate indefinitely. The software helps teams move quicker, connect more deeply, and resolve issues in the present by removing barriers across the enterprise. With a simple click, the software brings everyone into the same virtual room from any device, wherever in the world. Furthermore, breakthrough boundaries and use the whole collaboration spectrum to generate business goals. Furthermore, by using the Avaya Collaboration Unit to free up space on one's laptop and setting up meetings with strong Avaya devices, one may quickly connect to video systems and obtain greater audio.