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Showing 81 - 14 of 124 Products

80% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Little SaaS Communication logo
Customer Helpdesk Platform 5 Based on 1 Ratings
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What is Little SaaS Communication and how does it work?

Communication is An all-in-one team collaborative platform built on unified data and streamlined processes so it can resolve more conference quickly.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 83%
  • Reviews 64%
  • Momentum 63%
  • Popularity 78%

Little SaaS Communication Pricing

  • Free Trial Not Available
  • Starts at $30.00. Offers Free-forever and Custom plan.

80% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Siit logo
Internal Help Desk Software for Employees Write a Review
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What is Siit and how does it work?

Siit is the essential tool for HR, IT & Operation teams to build strong interactions with employees. It gives team a service experience like no other. Siit eliminates common employee request hassles and facilitates communication through existing channels such as Slack, MS Teams, emails, etc. Additionally, it helps to automate tedious processes and keep track of every action - thus enabling a great level of control over the employee experiences. With siit teams can provide dedicated support for their employee’s requests simply and efficiently. This one-stop solution is designed specifically for professionals working in these industries who don’t have time to waste on manual tasks or inefficient communication - but instead need a powerful tool to streamline operations with ease and success. Thanks to siit's advanced analytics feature, teams can better understand their performance metrics and quickly identify areas for improvement.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 82%
  • Reviews 60%
  • Momentum 65%
  • Popularity 72%

Siit Pricing

  • Free Trial Not Available

80% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Sugar Serve logo
Customer Service Solution Write a Review
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What is Sugar Serve and how does it work?

Sugar Serve is a dependable customer service solution that has what it takes to ensure excellence in customer service. This straightforward and intuitive platform allows customer service team members to easily respond to customer inquiries in real time, optimizing the flow of interaction. Sugar Serve gives the team access to all of their customer data and insights in one place, allowing them to quickly find and answer questions. Their customer service heroes will have the best tools at their disposal with Sugar Serve’s advanced automation, customized ticket routing, and online self-service options. With Sugar Serve, users can give their customers an experience like no other. They understand everyone’s different needs and preferences when it comes to interacting with customer service teams, so the customizable solution round out the user experience. Whether the customers want immediate phone call support or prefer using the easy-to-use webpage interface, they can make sure they get exactly what they need fast. All these features help reduce wait times while improving the quality of the services ultimately making for a kinder, gentler form of customer service that prioritizes satisfaction. At Sugar Serve, they are committed to making sure every encounter between business owners and their customers results in a positive experience through powerful technology solutions backed by proactive engagement. Let us take care of the heavy lifting so the team can focus on what matters most creating sustainable relationships with clients. Trust us with the customer interactions today!

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 90%
  • Reviews 60%
  • Momentum 61%
  • Popularity 62%

Sugar Serve Pricing

  • Free Trial Not Available
  • Sugar Serve Offers Custom plan.

80% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

HelpRealm logo
Create support requests with ease Write a Review
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What is HelpRealm and how does it work?

HelpRealm is a Saas service support system that allows one to create support requests using the personal workspace contact form where they specify textual content and attachments. The system creates a smooth communication platform for small teams and freelancers. It widely manages groups, agents and other system settings while keeping the users notified about the ticket events via email. This platform supports features like personal support contact form, unlimited tickets/agents/groups, various ticket types/statuses/priorities, different agent roles, routes tickets through groups, customizes ticket contact form, personal FAQ for customers, Gravatar support, Multilanguage ready, and more. The software offers protection modules against XSS, SQL injection, CSRF, and spam. It also provides users with a customer view that helps them to see how the visitors’ ticketing pages would look like. A customer can either get to see a form for raising tickets, or may also access a personal page wherein all their ticket information and conversion details would be displayed.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 91%
  • Reviews 60%
  • Momentum 60%
  • Popularity 61%

HelpRealm Pricing

  • Free Trial Not Available

79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

SympoQ logo
Automated Help Desk Write a Review
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What is SympoQ and how does it work?

Built for customer support teams, as well as the customers, SympoQ is an intuitive and flexible help desk system built to manage and automate customer service and support activities from a single place. SympoQ can be set up and available for operations in less than 10 minutes with its flexible and easy to use configuration. With SympoQ, your customer support takes advantage of a robust support system that keeps your customers informed and in control of their issues. It allows you to take customer requests and assign them to the relevant functional area or agents for follow-up. The SympoQ customer portal is accessible 24/7 with self-service capabilities. Customers are able to search for solutions from the knowledge base without the need of contacting the help desk. The portal enriches customer experiences and results in increased loyalty from customers. SympoQ is customizable to business profile to deliver solutions that can satisfy complex requirements without becoming burdensome. Appearance and localization, email templates, they are all customizable. You can even set a public or a private site, choosing between internal or external help desk depending on your customers and support processes.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 87%
  • Reviews 60%
  • Momentum 62%
  • Popularity 65%

SympoQ Pricing

  • Free Trial Available
  • Starts at $79.00.

79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Sirportly logo
Powerful help desk software 4.3 Based on 6 Ratings
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What is Sirportly and how does it work?

Use Sirportly to increase customer satisfaction by ensuring that everyone receives a fantastic support experience with your company. Ensuring that your team can respond to customers quickly & helpfully is key to building happiness. The tools provided by Sirportly are designed with this in mind and we’ve highlighted some below.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 81%
  • Reviews 66%
  • Momentum 62%
  • Popularity 68%

Sirportly Pricing

  • Free Trial Available

79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

DiamanteDesk logo
customer support software to meet your unique needs 4.3 Based on 3 Ratings
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What is DiamanteDesk and how does it work?

DiamanteDesk - easy-to-use help-desk Open Source support ticketing system and customer service solution that meets unique business requirements for eCommerce. DiamanteDesk is FREE Open Source easy-to-use help-desk solution. This customer service software allows easy customizations to meet unique business needs. It’s based on modern technology stack (PHP 5, Symfony2, Oro Platform, Bootstrap) that provides high reliability, flexibility, scalability and extensibility. Our support ticketing system helps to bring quality of your customer care to the new level.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 79%
  • Reviews 65%
  • Momentum 64%
  • Popularity 71%

DiamanteDesk Pricing

  • Free Trial Not Available
  • DiamanteDesk Offers Free-forever plan.

79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Slaask logo
The Customer Service App For All Slack Users 4.7 Based on 16 Ratings
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What is Slaask and how does it work?

Slaask gives users the power to reach customers and leads like never before! With the $100 in free Slack credits, users can provide a high-quality and easy-to-use platform for the interactions between users and their target audience. Through Slaask, conversations are more efficient and effective than ever before, allowing for an efficient workflow that adds value to both of business and customer engagement. Stay connected no matter where their contacts are be it on the website, Facebook page, Twitter page, iOS app, Android app or mailbox. Bringing everything into one intuitive interface allows for conversations that span multiple sources with ease. All of this with minimal effort makes Slack a great investment for companies of all sizes looking to foster meaningful connections with their clients. They firmly believe that interaction with patrons should be as straightforward and enjoyable as possible! With this cloud-based software, visitors can access messaged directly from the bottom right corner of their web browser without having to switch screens or log in elsewhere. This increased accessibility boosts successful sales performance while delivering outstanding support experiences every time! Team collaboration is key in accomplishing goals efficiently. Slack provides an ideal environment for memorizing topics quickly as well as quickly sharing ideas between team members away from the chaos of direct messages or emails. A streamlined approach helps streamline discussions between members who might be located anywhere on the globe product updates become simple tasks instead of time sinks! Additionally, shared files allow everyone to work together without having to constantly reattach the same document at different stages of a project's life cycle. For faster communication and maximum satisfaction between users and clients no tool comes close to Slaask's superior service standard today! Try out this free trial today with $100 worth of bonus credits to unlock powerful tools tailored towards successful client engagement efforts for businesses everywhere!

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 86%
  • Reviews 60%
  • Momentum 60%
  • Popularity 76%

Slaask Pricing

  • Free Trial Available
  • Starts at $26.00.

79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

OfficeAmp logo
Internal help desk for employees’ request management 4.2 Based on 11 Ratings
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What is OfficeAmp and how does it work?

OfficeAmp is an office management software that increases the productivity of the employees by providing them with instant results. It acts as an internal help desk that is established within the organization to manage the request of the employees. It works within your instant messenger and acts as an integrated issue manager. OfficeAmp integrates IT Tickets and service orders of the workplace in a single place. It allows the employees to create an issue by logging in any time. After that, the system assigns the issue to the concerned person and avails the progress report of the issue until it is resolved. It helps you to manage the ticket till the end and analyze the key metrics of its resolution rates and speed on the dashboard. It even incorporates a robust base of knowledge of all the things available around the workplace such as guest wifi password, travel policy, and pay stubs. It has an employee notification system and mail delivery management inside Slack. This is a smart platform that comes with a Frontdesk Assistant that enables efficient and engaging visitor management.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 84%
  • Reviews 64%
  • Momentum 61%
  • Popularity 63%

OfficeAmp Pricing

  • Free Trial Available
  • Starts at $1.00. Offers Custom plan.

78% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

CRMdesk logo
Help and support your customers and staff 4 Based on 111 Ratings
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What is CRMdesk and how does it work?

CRMdesk is a very efficient web-based help desk software for knowledgebase management and customer support automation over the Internet. The system is deployed as a cost-effective hosted solution to manage and analyze all of your customer requests from a centralized location. From small companies to large enterprises, from specific manufactures to vertical business integration, CRMdesk is scalable enough to grow with your business needs.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 81%
  • Reviews 64%
  • Momentum 62%
  • Popularity 64%

CRMdesk Pricing

  • Free Trial Available

78% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Helpspot logo
Assist more clients with an organised help desk 4.1 Based on 24 Ratings
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What is Helpspot and how does it work?

Helpspot is a help desk software that converts inbound support requests into tickets, making it easier for support teams to handle tickets and connect with requesters to address issues. It's a step up from utilising basic email accounts to handle support queries. HelpSpot includes the essential tools for managing support requests and keeping teams in sync. It arranges tickets in a centralised inbox so that agents can see all incoming requests in one place and allocate the requests to themselves or others. Tickets disappear from the central inbox and reappear in the Agent Queue once allocated. As a result, it's clear who's in command. Internal notes allow agents to communicate within a ticket, eliminating the need for external messaging apps. Collision detection, on the other hand, alerts agents in real-time whether another agent is viewing or working on a request, assisting in the clarification of a team workflow. Pre-approved email templates, an internal knowledge base, customer self-service portals, reporting tools, and automation rules are among the software's additional features.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 88%
  • Reviews 60%
  • Momentum 60%
  • Popularity 68%

Helpspot Pricing

  • Free Trial Available

78% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Grasp logo
Elevating Customer Conversations with AI-Powered Insights. Write a Review
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What is Grasp and how does it work?

Introducing Grasp, next-generation customer conversations platform fueled by the power of AI. At Grasp, we’re redefining the art of customer interaction by providing team with complete oversight of customer service exchanges, transforming routine talks into actionable insights that spur growth and customer satisfaction. Imagine every interaction with the customers meticulously organized in a singular, cohesive timeline — this is the clarity and continuity Grasp offers. With each contact moment pinpointed, the support team can deliver accurate, personalized service from the get-go, embodying the ethos of "first time right, every single time." It’s about proactivity — reaching out with relevant discussions based on finely tuned insights into what customers crave to hear. That's the kind of service that doesn’t just satisfy but truly delights. Grasp is more than a tool; it’s a catalyst for positive energy that the team, and customers will experience with every interaction.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 87%
  • Reviews 60%
  • Momentum 60%
  • Popularity 70%

Grasp Pricing

  • Free Trial Available

78% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

HelpSpace logo
Centralize customer support communication Write a Review
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What is HelpSpace and how does it work?

HelpSpace aims to help you simplify and streamline the help and support you provide for your customers. To do this, it stores all your emails and messages to customers from the support team (and vice versa) in one centralized location. You can also add other channels to centralize, apart from just your emails. This includes your social media networks, such as Facebook, Twitter, and LinkedIn. Any communication you have with customers via these channels will arrive into the HelpSpace inbox and then be centralized in one place so anyone can get an overview of the back and forth at any time. HelpSpace allows you to better organize your communication by setting up custom rules and filters to direct messages to go to a certain place or to be handled by certain people. This means that all of the filtering is down before the messages even reach the HelpSpace inbox. HelpSpace also helps with internal communication and collaboration by providing an internal chat feature.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 84%
  • Reviews 60%
  • Momentum 61%
  • Popularity 66%

HelpSpace Pricing

  • Free Trial Not Available
  • Starts at $10.00.

78% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Help Sumo logo
Provide undivided professional support to individual clients 4 Based on 15 Ratings
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What is Help Sumo and how does it work?

Help Sumo is an exclusive help desk management software specially designed to provide customer support through Email, Ticket systems, Live Chat, Social Media, and Self-Help Knowledge Base solutions. The platform carries a well-functioning email ticketing system containing multiple mass action and triaging features. Organizations get to monitor individually raised tickets to their resolution, ensuring that there are zero unattended tickets. Agents can communicate with their clients in a contextual way, sending updates regarding the progress of the issues raised by the latter. A comprehensive email system helps users go through the history of individual tickets and anticipate resolutions in no-time. Service providers can also create FAQs and articles for the most repetitive questions by monitoring the nature of individual queries. Help Sumo supports real-time integrations with external VOIP services helping users provide adequate support via voice. The software offers 99.99% uptime rates along with comprehensive data security options.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 82%
  • Reviews 63%
  • Momentum 60%
  • Popularity 67%

Help Sumo Pricing

  • Free Trial Available
  • Starts at $19.00.

78% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

SeQure Internal Employee Helpdesk Software logo
Internal Help Desk Software for Employees Write a Review
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What is SeQure Internal Employee Helpdesk Software and how does it work?

SeQure Internal Employee Helpdesk is the first of its kind offering a seamless experience of managing the employee's concerns and requests in a much collaborative way. It got the lightest UI ever possible which allows anyone to scan a QR code/ asset label to raise IT /Non-IT requests internally in 30seconds and track the progress.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 86%
  • Reviews 60%
  • Momentum 61%
  • Popularity 62%

SeQure Internal Employee Helpdesk Software Pricing

  • Free Trial Available
  • Starts at $19.00. Offers Custom plan.

77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Moveworks logo
Give your employees what they need with Moveworks Write a Review
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What is Moveworks and how does it work?

Moveworks is an employee service management platform that helps companies by making the work environment productive for their employees. Moveworks is an all-in-one platform for all the work, issuing an IT ticket to managing the HR portal. The platform offers an intelligence engine, triage, multilingual support, performance dashboards, and integration partners. For IT teams, conversational AI can automate a variety of tech issues, from provisioning software, resetting passwords and creating email groups. Moveworks also helps companies create an effortless employee experience. The platform makes sure that an organisation complies with every financial policy. It provides the right paragraph from the company’s knowledge base. Furthermore, Moveworks maximises the value of these resources. It immediately learns new information and surfaces it over chat. Moveworks uses conversational AI to address questions automatically. The platform’s bot surfaces the exact answer based on the user’s role, location, and security permissions. Moveworks personalise messages to cut through the noise.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 79%
  • Reviews 60%
  • Momentum 64%
  • Popularity 79%

Moveworks Pricing

  • Free Trial Not Available
  • Moveworks Offers Custom plan.

77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

devContact logo
simplest customer support desk 4.1 Based on 12 Ratings
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What is devContact and how does it work?

devContact helps All the issues reported via mobile devices and emails are lodged into the system and are made available through simple yet intelligent issue tracking screens. Customers can attach screenshots from their mobile gallery to help you diagnose and fix issues faster. Device and app logs can be fetched anytime by your support team to help your technical team with issue resolution. Built-In FAQs help your user search problems and find solutions without having to reach out to your support team. Manage your FAQs through the admin dashboard anytime and anywhere.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 79%
  • Reviews 65%
  • Momentum 61%
  • Popularity 68%

devContact Pricing

  • Free Trial Not Available
  • devContact Offers Custom plan.

77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Help Desk Premier logo
Help Desk Software Simplified 2.2 Based on 4 Ratings
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What is Help Desk Premier and how does it work?

Help Desk Premier is easy-to-use IT support software that can be installed on your network in minutes (we’ll even do it for you) or it can be hosted on our servers. No matter what type of industry you cater to, your organization relies on powerful tools to provide the ultimate customer service experience. BrightBox Solutions provides a flexible, scalable solution that’s easy to use to bring you a versatile means of performing at peak level. Our Professional Edition is free for up to two users, but if your needs are more robust, our Enterprise Edition offers the capabilities you need without breaking the bank.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 82%
  • Reviews 62%
  • Momentum 60%
  • Popularity 62%

Help Desk Premier Pricing

  • Free Trial Available

77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

ManageEngine SupportCenter Plus logo
With account management, billing contracts 4.3 Based on 21 Ratings
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What is ManageEngine SupportCenter Plus and how does it work?

SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 82%
  • Reviews 69%
  • Momentum 60%
  • Popularity 62%

ManageEngine SupportCenter Plus Pricing

  • Free Trial Not Available
  • ManageEngine SupportCenter Plus Offers Custom plan.

76% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Wavity Help and Service Desk logo
Resolve Tickets Faster Write a Review
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What is Wavity Help and Service Desk and how does it work?

Introducing Wavity Help and Service Desk: the help desk software that helps users streamline their workflow and get the best performance out of each member of the team. With Wavity, they can manage a help desk with increased efficiency and no added stress. Their advanced features are designed to make it easy for the to customize the desk in any way needed. Take full control over how they want to see their analytics and results. Wavity allows users to define metrics up-front so that all information is tailored to fit their needs; this flexibility helps keep everything relevant, accurate and on track. This feature gives them reliability because they know exactly what data is important as well as eliminates wasted time sifting through irrelevant information. Not only do they provide top-performing software but at an unbeatable price! They understand budget restrictions, which is why their pricing package was designed with the in mind. Get a service that does not compromise quality for cost with Wavity Help and Service Desk. Trust us when they say that they offer unmatched value for powerful functionality at an incredibly small investment – don’t miss out on this opportunity!

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 85%
  • Reviews 60%
  • Momentum 61%
  • Popularity 60%

Wavity Help and Service Desk Pricing

  • Free Trial Available
  • Starts at $25.00.

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