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Userback

Feedback Management Tool with Several Integrations

(113 Ratings) Write Review

What is Userback and how does it work? Userback lets users provide tools to their customers to collaborate and give feedback on all of the user's web projects from a single and centralized location. Users can add multiple projects along with their team members and accordingly manage them with project-based restrictions. It is also possible for users to integrate Userback into their client's project management workflow tool and give clients the tools to turn feedback into actionable tasks. Insights into the performance of web projects or client campaigns are available in real-time. The collected feedback can also contain screenshots and edits for better depiction of the issue. Feedback management is possible too, via tagging, categorizing, and filtering. The tool integrates with several bug tracking software and project management tools to initiate relevant processes triggered by actionable feedback. The integrations include Slack, Microsoft Teams, Jira, Trello, Asana, Gitlab, Basecamp, WordPress, and more.

FOLLOWERS 144 189 521 107

Userback Features Show All Features

Bug Tracking Features

Release ManagementRelease Management is the application of Established Project Management Principles to the management of the Tasks of Various Organizations resulting in the Deployment of a new Software Package (or an upgrade to an existing package), using Release Specific Processes.
Issue TrackingIt is a method for keeping a record of open problems that, depending on their content, must be solved within the next task, before the next milestone, or before the change effort can be successfully completed.
FilteringTo match the instances against a set of search criteria.
Dashboard (Bug Tracking)Bug tracking is the process of logging and monitoring bugs or errors during software testing. It is also referred to as defect tracking or issue tracking. Large systems may have hundreds or thousands of defects. Each needs to be evaluated, monitored and prioritized for debugging.
Backlog ManagementA backlog is a high-level list of everything that the team needs to work on. Backlog Management is therefore the “What” that needs to be accomplished, sorted by importance. The backlog is used in the release and iteration (sprint) planning sessions as the source of features and work to draw from and plan for completion within the time period.
Bug AssignmentBug tracking is the process of capturing, reporting, and managing data on bugs that occur in software (also called errors and exceptions). The goal is to maintain high product quality, using two types of services: task management systems and bug capturing tools.
Role ManagementHelps regulate access to systems, based on individual roles
ReportsComes with reporting capabilities and features custom pre-built reports
Workflow ManagementWorkflow management is how we plan, organize, and execute the steps it takes to achieve a goal. Workflow management is all about the sequence in which things happen. Progress is linear; once one step is completed, the next one can begin, and so on. Recurring processes and routine objectives are best served by workflow management because it’s repetitive.
Ticket ManagementThe method of handling issues and requests is known as ticket management. Tickets are basic data entities that are used to monitor anything that must be done. Ticket management is a very useful business method that is integrated into most communication software.
Task ManagementTask management is the method of tracking the progress of your project's activities from start to finish. This entails constantly making choices for your tasks in order to accommodate adjustments that might arise in real-time, with the end goal of completing your tasks successfully.
Storage and RetrievalInformation storage and retrieval means the systematic process of collecting and cataloging data so that they can be located and displayed on request.

Userback Technical details

Support	Online	Customer Type	Individuals Freelancers Medium Business Small Business
API		Location / Phone Number	Brisbane, Queensland
Deployment	SaaS/Web/Cloud	Official Website	https://www.userback.io/
Deployment	SaaS/Web/Cloud	Category	Bug Tracking Software

Userback Pricing

Pricing ModelFree Trial , Subscription

MONTHLY YEARLY

Solo

$14 /Month Billed Yearly

Features

2 Users
1 Project
Unlimited Reporters
Feedback Widget
Browser Extension
Video Feedback
Team Collaboration
Notifications

Startup

$59 /Month Billed Yearly

Features

10 Users
Unlimited Projects
Includes features of Solo plan, plus
Feedback Portal
Session Replay (see Addons)
Workflow Customization
Advanced Widgets
Project Access
Integrations

Company

$119 /Month Billed Yearly

Features

15 Users
Unlimited Projects
Includes features of Startup plan, plus
Developer Tools
JavaScript API
User Identification
Branding
Export Data

Premium

$217 /Month Billed Yearly

Features

25 Users
Unlimited Projects
Includes features of Company plan, plus
Webhooks
Remove Powered By Logo
Invoice Payment
Implementation Support

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Disclaimer: The pricing details were last updated on 23/09/2022 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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