About Userback

Userback lets users provide tools to their customers to collaborate and give feedback on all of the user's web projects from a single and centralized location. Users can add multiple projects along with their team members and accordingly manage them with project-based restrictions. It is also possible for users to integrate Userback into their client's project management workflow tool and give clients the tools to turn feedback into actionable tasks. Insights into the performance of web projects or client campaigns are available in real-time. The collected feedback can also contain screenshots and edits for better depiction of the issue. Feedback management is possible too, via tagging, categorizing, and filtering. The tool integrates with several bug tracking software and project management tools to initiate relevant processes triggered by actionable feedback. The integrations include Slack, Microsoft Teams, Jira, Trello, Asana, Gitlab, Basecamp, WordPress, and more.

Screenshots & Videos


SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features
  • Reviews
  • Momentum
  • Popularity

Platforms Supported

  • Browser Based (Cloud)

Organization Types Supported

  • Medium Business
  • Small Business
  • Freelancers
  • Individuals

API Support

  • Available

Modes of Support

  • Online

Userback Features

Bug Tracking Features

  • Features:

Release Management

The process includes planning, managing, scheduling, and controlling a software build through different stages and environments.

Issue Tracking

Helps to manage and maintain issue logs and its activity


To match the instances against a set of search criteria.

Dashboard (Bug Tracking)

Monitors bug activity and latest updates of an assignment for a team or project

Backlog Management

Helps to prioritize backlog items and accomplish the most critical tasks.

Bug Assignment

An essential activity aims to assign bugs to appropriate developers based on expertise and recency.

Role Management

Helps regulate access to systems, based on individual roles


Comes with reporting capabilities and features custom pre-built reports

Workflow Management

Helps in managing and ensuring smooth flow of the tasks assigned to a team or organization

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Task Management

Task management is the process of managing a task through its life cycle, including planning, testing, tracking, and reporting.

Storage and Retrieval

Helps to store, retrieve (search) and organize bug information

Userback Pricing

Free Trial


Pricing Options

Premium Plans ( Subscription )

Pricing Plans

Screenshots of Vendor Pricing Page

Pricing screenshot
Disclaimer: The pricing details were last updated on 23/09/2022 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Userback Pricing.

Userback Alternatives

View All Userback Alternatives

Userback Reviews

User Rating

4.7/5 (Based on 113 Ratings)

Ratings Distribution

  • Excellent

  • Very Good

  • Average

  • Poor

  • Terrible


Do You Use Userback?

Write a Review

Read All User Reviews

Videos on Userback

Userback Screenshots

Userback FAQs

What is Userback used for?

Userback is Bug Tracking Software. Userback offers the following functionalities:

  • Release Management
  • Issue Tracking
  • Filtering
  • Dashboard (Bug Tracking)
  • Backlog Management
  • Bug Assignment
  • Role Management
  • Reports
  • Workflow Management
  • Ticket Management
  • Task Management

Learn more about Userback features.

What are the top alternatives for Userback?

Does Userback provide API?

Yes, Userback provides API.

Userback Contact

Vendor Details

Brisbane, Queensland Founded : 2014

Contact Details

Not available


Social Media Handles

Userback Integrations


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