FireHydrant

About FireHydrant

FireHydrant is the only full incident management software that enables you to achieve consistency throughout the incident response lifecycle, allowing you to focus on fighting fires faster. FireHydrant can automate the process from alert to retrospective, tracking, communicating, and reporting on findings so you can focus on resolution. To discover how to deal with the chaos, go to firehydrant.io.Its goal is to make the incident management process more efficient by automating repetitive manual procedures. By documenting services, it also assists firms in focusing on satisfying core SLOs and saving time. Users can document ways to automate consistent procedures in the platform's runbook forum. The runbooks are great for future reference, and they help users avoid having to repeat operations after an incident.Customizable status pages are available on the platform for delivering critical information and ensuring successful communication. Clients can also use the status pages to stay informed about incident reports. FireHydrant has a dashboard for incident data and does reliability tests. Users can use the analytics reports to discover vital information and identify areas that need to be improved.

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Pricing

Free Trial Available
Starts at $20.0. Offers Custom plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

76%
Reviews

68%
Momentum

60%
Popularity

79%

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

Online

FireHydrant Features

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Incident Management Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

76%

Auto-Assign (Incidents)

Escalates the incidents to relevant teams based on past events or response time

Audit Trail

A record of changes made in chronological order of a user or activity

Incident Reporting

Helps in recording details of any unusual event that might occur at a project or job

Task Management

Task management is the process of managing a task through its life cycle, including planning, testing, tracking, and reporting.

Safety Management

Precautionary measure to ensure the risks are estimated and mitigated

Real-time Dashboard

Provides easy visualization of the latest data

Root-cause Diagnosis

Conducts a Root-cause analysis to counter the gaps

Incident Prioritization

Sets priority levels by considering the severity and impact of incidents

Enriched Notifications

Stakeholders receive rich and relevant notifications gathered from multiple channels.

Disaster Recovery

Helps to resume the IT infrastructure quickly after a disruption

CAPA

Corrective and Preventive Action (CAPA) helps to identify causes, solve problems and prevent not to happen.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

FireHydrant Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription / Quotation Based )

Pricing Plans

MONTHLY YEARLY

Starter $20.00 $25.00 per user / month

Features

Up to 5 users, billed as $300 annually
Starter includes:
Slack integration
Alerting tool integration
Zoom integration
1 public status page
1 fully customizable, automated runbook
Incident retrospectives
SSO
Up to 5 users
API access

Advanced $44.00 $55.00 per user / month

Features

5-30 users, billed monthly per user
Everything in Starter, plus:
Ticketing tool integration
1 private status page
Unlimited fully customizable, automated runbooks
Infrastructure and inventory management (advanced service catalog)
Scheduled maintenances
Deploy tracking
Incident response metrics
Minimum 5 users, maximum 30 users

Enterprise Custom

Features

Everything in Advanced, plus:
Multiple public status pages
Authenticated customer status pages
Custom data retention
Compliance
Custom onboarding
Bulk user discounting
Advanced analytics

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Disclaimer: The pricing details were last updated on 01/12/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about FireHydrant Pricing.