LiveCaller

About LiveCaller

Livecall is a calling service management platform that offers you tools and features to increase the number of incoming sales calls and the revenue per call. It provides you with everything you need to optimize your team's call creation, response time, sales success, and overall efficiency. With a robust call monitoring and callback software, LiveCall provides you all the tools you need to improve your call performance. You can get data insights and apply the most powerful callback features to overcome many of the major challenges in phone sales. You can turn site traffic into sales calls via ads, forms, widget, and more. You can increase call conversions and save money on current marketing campaigns. You can keep track of which marketing activities are getting results for you and which aren’t. You can figure out what's converting consumers into phone calls and grow it from the initial marketing touchpoint. Using LiveCall's call scheduling and call volume balancing, you can increase incoming call volume during calmer hours. Additionally, you can increase campaign efficiency and revenue by focusing on what works.

Screenshots & Videos

Pricing

Free Trial Available
Starts at $12.6.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

95%
Reviews

68%
Momentum

63%
Popularity

75%

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

Online

LiveCaller Features

Show Feature Explanation

Show Missing Features

Live Chat Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

95%

Visitor Targeting

Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

Transfers

Transfer of calls from one operator to another with just one click

Shortcut Messages

Create shortcuts for the commonly used replies in order to save time

Offline Form

This feature allows your visitors to submit their questions when your agents are not available online

Knowledge Database

Lets you have an access to all your past chat history and documents

Co-Browsing

Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Call Me Option

Allows your visitors to speak to your agents directly over the phone

Agent Scheduling

Schedules availability of your agents to ensure maximum utilisation of your staff

Video Chat

Make conversations more personal with video calling between your agents and your visitors

Persistent Chat

Creating a subject-based group conversation that persists over time

LiveCaller Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription )

Pricing Plans

MONTHLY YEARLY

LiveCaller $12.60 $14.00 per month

For 1 Agent

1. WebChat :

$14 per Month billed Yearly
$12.60 per Month billed Monthly

2. Web Call :

$11.70 per Month billed Yearly
$13 per Month billed Monthly

3. Omni Channel :

$13.50 per Month billed Yearly
$15 per Month billed Monthly

4. Co-Browsing :

$17.33 per Month billed Yearly
$20 per Month billed Monthly

Features

Realtime dashboard
Customer profiles : Unlimited
Blacklist : Unlimited
Callback : Unlimited
Offline form
Working hours : Unlimited
Departments (user groups) : Unlimited
ACL (Roles and permissions) : Unlimited
Timezone
Widget customization
Multi language widget : Unlimited
Feedback form
Javascript SDK
REST API
Webhooks
Notes : Unlimited
Chat shortcuts (canned responses) : Unlimited
Live conversations monitoring
Tags : Unlimited
Attachments : Unlimited
Inbox
Conversation history : Unlimited
PreChat Survey
Multi Conversations in Parallel : Unlimited
Chat Transfer
Queue Management
Conversation Manual Routing
PreCall Survey
Call Transfer
Facebook Messenger Integration
Viber Integration
Telegram Integration
Inbox
Realtime Analytics
General Analytics
Agent Analytics

Based upon the Number of Agents, the pricing plan varies.

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 18/03/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about LiveCaller Pricing.