Gruvi

About Gruvi

Deep Dive with Clara AI

Gruvi is customer support software built for teams who need a simple, fast support inbox without days of configuration. With insights, alerts & AI that just works. Gruvi brings you a unified inbox, (chat, socials, and emails) with bundled access to Chloe, our AI agent that handles up to 80% of queries, learns from your website, PDF policies or anything else you provide. Unlike other platforms, Gruvi provides tailored replies based on our human empathy engine - looking back at your customers' history and providing them joined up replies that don't drive them away. We offer unlimited human seats on every plan. Get started with Gruvi in 5 minutes, for customer support that feels human.

Pricing

Free Trial Available
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Platforms Supported

Not available

Organization Types Supported

Not available

API Support

Modes of Support

Not available

Gruvi Features

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Customer Success Features

Usage Analytics

Enables the tracking of feature adoption, user engagement, and drop-off points with clarity and precision.

Customer Health Scoring

Combines engagement metrics, payment data, and churn risk indicators to calculate a comprehensive customer health score.

Account Management

Helps to manage user accounts within organisations

Surveys and Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Milestone Tracking

They act as signposts through the course of your project, as they help to ensure that you're staying on track.

Churn Tracking

Monitor contract milestones and churn risk

Customer Segmentation

Helps to segment contacts and customers into groups based on various criteria such as demographics, behavior, purchase history, hottest leads

Workflow Automation

Automatically execute mundane and repetitive processes or workflow so that employees can focus on productive work

Lifecycle Management

Helps in automating and managing all the critical phases of a contract, starting from its initiation until its compliance and renewal.

Task Management

Task management is the process of managing a task through its life cycle, including planning, testing, tracking, and reporting.

Chatbots Features

Transfers/Routing

Pre-Configured Bot

For Sales/Marketing

Chatbot

AI/Machine Learning

AI Copilot

An AI-powered virtual assistant that accomplishes tasks and pursues goals on a user's behalf.

Lead Capture

Provides webhooks and integrations to capture lead information

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Query Suggestions

Language Detection

Code-free Development

Automated Responses

Augmented Analytics

Natural Language Processing

Generative AI

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Customer Support

Ensures after-sales interactions with your customers and solve queries related to your products and services

Live Chat Features

Visitor Targeting

Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

Video Chat

Make conversations more personal with video calling between your agents and your visitors

Transfers

Transfer of calls from one operator to another with just one click

Shortcut Messages

Create shortcuts for the commonly used replies in order to save time

Offline Form

This feature allows your visitors to submit their questions when your agents are not available online

Knowledge Database

Lets you have an access to all your past chat history and documents

Agent Scheduling

Schedules availability of your agents to ensure maximum utilisation of your staff

Persistent Chat

Creating a subject-based group conversation that persists over time

Co-Browsing

Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Call Me Option

Allows your visitors to speak to your agents directly over the phone

Gruvi Pricing

Free Trial

Available

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