CallCabinet

About CallCabinet

CallCabinet is revolutionizing conversations into actionable business intelligence, offering pioneering compliance call recording solutions that empower businesses worldwide. In today's volatile market, leveraging technology for success is crucial. CallCabinet ensures automatic adherence to regulatory requirements such as Dodd-Frank, MiFID II, GDPR, POPI, and PCI DSS. With granular custom policies, businesses gain full control over compliance. Advanced AI and deep machine learning uncover insights from every recorded conversation, revealing sentiment, emotion, and context. CallCabinet's platform also simplifies data migration from legacy systems, enabling comprehensive analysis and insight extraction. From automated alerts and workforce performance evaluations to ensuring company-wide regulatory compliance, CallCabinet's user-friendly interface supports individuals, teams, departments, and entire organizations. As a powerful call center software, it transforms complex tasks into streamlined processes, enhancing efficiency and compliance across the board.

Screenshots & Videos

Pricing

Free Trial Not Available
Offers Custom plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

76%
Reviews

60%
Momentum

62%
Popularity

77%

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

Online

CallCabinet Features

Show Feature Explanation

Show Missing Features

Call Center Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

76%

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Predictive Dialer

Automatically dials to list of phone numbers

Auto Call Recording

Automatically records all the ongoing calls.

Call Monitoring

Allows you listen to all inbound and outbound calls.

Outbound Call Center

Allows your agent to make outgoing calls

Inbound Call Center

Allows you to receive an incoming call from customers

Concurrency Support

Allows you to manage multiple calls concurrently

Progressive Dialer

Auto dials and connects agents to calls answered by live persons

Queue Management (Calls)

Allows you to control call queues and distributes call equally

IVR Support

Interactive voice recognition routes the caller to the right agent

CallCabinet Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Quotation Based )

Pricing Plans

CallCabinet Custom

Features

Record any Platform
Advanced Call Playback and Tagging
Compliant Call Sharing
Customizable Retention Policies
Legal Hold
Unlock Legacy Recording Data
UC, IP-PBX, Telephony and Mobile
QA and Evaluation Tools
PCI DSS Redaction
Screen Capture/Recording
Interaction Journey Visualization
Generative AI Queries
View Transcription
Customizable Scorecard Phrase Editor
Team Member Analysis
AI-driven Analysis of Multiple Data Sources
Automated Quality Assurance and Call Scoring
Team Member Analysis

Disclaimer: The pricing details were last updated on 11/09/2024 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about CallCabinet Pricing