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About Refract

Deep Dive with Clara AI

Review, coach and share the most valuable, revenue defining moments from conversations. Spot mistakes and uncover opportunities using your actual call data. Understand the DNA of your sales interactions that lead to successful outcomes. Share real-time call data and insights to tweak, coach teams and replicate what you know is effective. Use the insights unique to your business for data-driven decision making. Improve performance, revenue and successful outcomes using call data as your compass.

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Screenshots & Videos

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Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    83%
  • Reviews
    60%
  • Momentum
    60%
  • Popularity
    64%

Platforms Supported

  • Browser Based (Cloud)

Organization Types Supported

  • All (Small, Medium, Large)

API Support

  • NA

Modes of Support

  • Online

Refract Features

Conversation Intelligence Features

  • Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    83%

AI/Machine Learning

Intent Recognition

Real-Time Data

Trend Analysis

Natural Language Processing

Generative AI

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Performance Metrics

Helps in measuring the performance, activities, and behavior of the employees/students individually or collectively as a team

Access Controls/Permissions

Call Tracking

Employee Coaching Tools

Keyword Filtering

Notes Management

Tagging

Trend/Problem Indicators

AI Copilot

An AI-powered virtual assistant that accomplishes tasks and pursues goals on a user's behalf.

Lead Qualification

Call Recording

Facility to record calls with a set of conditions and compliance

Compliance Tracking

Helps in tracking and monitoring and auditing all the regulatory compliance requirements

Feedback Management

Assists in managing the feedback provided or received after accomplishing an assigned task
Refract Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Quotation Based )

Disclaimer: The pricing details were last updated on 28/01/2022 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Refract Pricing

Refract Alternatives

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Refract Reviews

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Videos on Refract

Refract FAQs

What is Refract used for?

Refract is Conversation Intelligence Software. Refract offers the following functionalities:

  • AI/Machine Learning
  • Intent Recognition
  • Real-Time Data
  • Trend Analysis
  • Natural Language Processing
  • Generative AI
  • Multi-Channel Communication
  • Performance Metrics

Learn more about Refract features.

What are the top alternatives for Refract?

Does Refract provide API?

No, Refract does not provide API.

Refract Contact

Vendor Details

Newcastle upon Tyne, England

Contact Details

+442036088785

https://www.refract.ai/

Social Media Handles

Customers

Daisy
occupop
Babelquest

Refract Integrations

Disclaimer

This research is curated from diverse authoritative sources; feel free to share your feedback at [email protected]

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