Home/Remote Access Software/BeyondTrust Remote Support
Updated on: December 1, 2020
What is BeyondTrust Remote Support ?
BeyondTrust Remote Support - Remote Access Software : SaaSworthy.com
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92% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

BeyondTrust Remote Support

A secure and reliable solution for remote access
(1,931 Ratings) Write Review

BeyondTrust Remote Support cloud-hosted remote access software offers a reliable and secure connection to any remotely located devices or systems. Deployment options are Web, Mac, Windows, Android & iOS. It supports multi-channel communication, real-time chat, and screen sharing. Your credentials and endpoints will stay protected against cyber threats while you access remote systems/devices carefree. This software includes smart features like consolidated access pathways that aim at simplifying the unattended system and endpoints access remotely. BeyondTrust Remote Support supports hassle-free file transfer to remote devices. Remote control feature allows monitoring a remotely located computer system & access stored data.

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BeyondTrust Remote Support Technical details

Support Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API Location / Phone Number Georgia, United States / +1 770-407-1800
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Category Remote Access Software

BeyondTrust Remote Support Pricing

Pricing ModelFree Trial , One-time license , Subscription
Cloud
$1,995 /Year

$1995 per concurrent license billed Yearly

Advanced features for teams. We handle the infrastructure.

Features

  • Deployment : BeyondTrust Cloud Appliance
  • Unattended Support :
    • Manage unattended devices, plus:
    • Unlimited remote access on LAN via RDP
    • Unlimited access on external networks via RDP/Jump technology
    • Unlimited access on isolated networks via Jump Zone Proxy
  • Platforms :
    • Windows, Mac, and Linux
    • Android and iOS Support
    • InSight Mobile Video Camera
    • Virtual Desktop Infrastructure
    • SSH/Telnet-enabled network devices
    • Serial-over-LAN & KVM via vPro
  • Technician Features :
    • Core features plus
    • Customer support
    • Internal IT support
    • Collaboration capabilities
  • Administrator Features : All administrative features
  • Integrations :
    • ITSM
    • Systems Management
    • CRM
    • Identity Management solutions
    • Custom Integrations
Owned Appliance

Advanced features for teams. Deploy on-site or in your own data center.

Features

  • Deployment :
    • Physical Appliance or Virtual Appliance (vSphere, Hyper-V, Azure, or AWS)
    • Hosted in your data center
  • Includes features of Cloud plan
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Disclaimer: The pricing details were last updated on 10/12/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

BeyondTrust Remote Support FAQs

BeyondTrust Remote Support is Remote Access Software. BeyondTrust Remote Support offers the following functionalities:

  • Live Chat
  • Screen Sharing
  • Diagnostic Tools
  • File Transfer
  • Remote Control
  • Session Recording
  • Session Transfer

Learn more about BeyondTrust Remote Support features.

The pricing for BeyondTrust Remote Support starts at $1995.00 per year. BeyondTrust Remote Support has a single plan:

No, BeyondTrust Remote Support does not offer a free plan.

Learn more about BeyondTrust Remote Support pricing.

Yes, BeyondTrust Remote Support provides API.

Ask the Community View Community

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BeyondTrust Remote Support Reviews

OVERALL RATING
4.7
Based on 1,931 Rating(s)
Rating Distribution
  • 81.7 %
  • 15.4 %
  • 2.9 %
  • 0 %
  • 0 %
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Kamal SSource : g2crowd.com
(Reviewed on 16 July 2020)
"Great remote tool - nothing missing"

What do you like best?

this tool has everything you need to easier and quickly remotely manage a machine whether attended or unattended access. Tons of flexibility; hierarchy of representatives and their software is pretty intuitive and easy to use. Review collected by and hosted on G2.com.

What do you dislike?

sometimes hard to find the settings needed to adjust but their support is great so can always reach out to them. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

definitely would recommend Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

No problems that i can think; anything i need and can't find; i just open a ticket and chat with their customer service and they help out. Review collected by and hosted on G2.com.

...more
Jason JSource : g2crowd.com
(Reviewed on 15 June 2020)
"For Remote support, BeyondTrust Remote Support is Beyond Amazing!"

What do you like best?

The ability to help users anytime anywhere they have an internet connection is fantastic! Supporting from any computer through the web portal is great! It's a huge plus from having to have the host be on a desktop application. Review collected by and hosted on G2.com.

What do you dislike?

I haven't found anything to dislike about this application. So far it's taken everything I've thrown at it! Review collected by and hosted on G2.com.

Recommendations to others considering the product:

after using vnc and remote desktop for a long time to support users, they don't come close to the ease of use and functionality of BeyondTrust Remote Support. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

During this time of crisis with Covid-19 and the enormous uptick of users working remotely, having the ability to support them anywhere and anytime has been key to keeping everyone up and running! Review collected by and hosted on G2.com.

...more
Muni KSource : g2crowd.com
(Reviewed on 02 June 2020)
"One of the most Feature Packed Remote assistance Tool"

What do you like best?

We have been using Bomgar as our Remote Assistance tool for a few years now. It can be customized to suit our requirements. A great feature is that it complies with HIPAA and GPX requirements and regulations. Review collected by and hosted on G2.com.

What do you dislike?

Nothing much to dislike, It is a great product and does what it has been designed for. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are able to provide assistance to End-users efficiently for any IT related issues. IT Administrators can easily access a Server or a Machine on the network without any hassle and perform Administrative tasks Review collected by and hosted on G2.com.

...more
Cecelia TSource : g2crowd.com
(Reviewed on 02 April 2020)
"Bomgar - Best remote tool for Support Teams"

What do you like best?

I like that you can install a bomgar link that will allow you to connect to a user's computer without the user being present. The computer just has to be powered on.

I also like that you can transfer/copy files in the background while the user is still working. Review collected by and hosted on G2.com.

What do you dislike?

The only thing that I dislike is that are the updates. Sometimes the updates will require a reboot or you have to log back in. And you are not prompted in a timely manner regarding the update. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We solve the problem of having to be onsite and solving multiple problems at once. You can remote into several computers at the same time - great benefit. Review collected by and hosted on G2.com.

...more
Eric BSource : g2crowd.com
(Reviewed on 31 March 2020)
"Review of my experiences for several years now originally this was Bomgar."

What do you like best?

Saved our agency thousands of dollars in mileage. I can provide support from anywhere very helpful when I can't be at work for the corona virus. For the computers in my agency I have the jump client so I can easily remote into a computer for support without the user needing to download or install software. Review collected by and hosted on G2.com.

What do you dislike?

Above I mentioned that with the jump client I can remote into a computer without end user interaction. The problem then becomes knowing who uses what computer. With a better naming convention than I have that could be avoided. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I mentioned above that it saved our agency thousands of dollars in mileage. We have 8 sites. The main office is 40 miles away from the two other furthest sites. Its not just the mileage but also the time to travel. I have an IT department of 1 person. I don't have time to spend 2 hours in the car to drive to a location that will take me 5 minutes to do what I need to do. Review collected by and hosted on G2.com.

...more
Harry LSource : g2crowd.com
(Reviewed on 11 December 2019)
"Great Remote Support"

What do you like best?

It is very user-friendly and provides a lot of information

What do you dislike?

I cant think of many negative things to say about it. Id like to be able to prompt for elevated permissions after a host has been pinned.

Recommendations to others considering the product:

Keep up the good work, prioritize security innovations

What problems are you solving with the product? What benefits have you realized?

We are able to remotely manage servers and troubleshoot end users working remotely.

...more
Cam PSource : g2crowd.com
(Reviewed on 11 December 2019)
"Beyond Trust Remote Support - One of our best purchase decisions"

What do you like best?

BeyondTrust Remote Support gives support professionals unequaled control of endpoint devices. Works with desktops, laptops, tablets, and phones. So easy to use, even the most basic end user can connect and get assistance.

What do you dislike?

The only thing I would like to see is the ability to hear the audio from the endpoint device. This would greatly help in troubleshooting remote meetings and sound card issues.

Recommendations to others considering the product:

Although there are less expensive options available, BeyondTrust Remote Support is by far the most effective and reliable system I have experienced.

What problems are you solving with the product? What benefits have you realized?

With limited personnel and a wide geographic area to cover, BeyondTrust Remote Support has enabled us to increase our response time on issues, which greatly increases our employees productivity. It also reduced our travel expenses by at least 50%.

...more
Bo MSource : g2crowd.com
(Reviewed on 11 December 2019)
"BeyondTrust Remote Support"

What do you like best?

Easily connect to remote systems to provide secure support. Can be deployed as physical appliance, virtual appliance, or as hosted virtual appliance.

What do you dislike?

There is nothing that we dislike about this product.

Recommendations to others considering the product:

Great product to provide remote assist. Very secure

What problems are you solving with the product? What benefits have you realized?

Provide remote support to end users and access unattended machines to perform maintenance

...more
Omar GSource : g2crowd.com
(Reviewed on 21 November 2019)
"Bomgar is great on Remote Desktop Connection"

What do you like best?

Great remote tool to help users fix their issues on computers, you can send links via email, chat or provide a code over phone

What do you dislike?

You cannot create links for easy access only emails

What problems are you solving with the product? What benefits have you realized?

Is easy to use and you can send the links to other users to remote in without any issue

...more
Source : g2crowd.com
(Reviewed on 07 May 2019)
"Beyond and ServiceNow Integration"

What do you like best?

The Beyond ServiceNow app is very useful in providing remote support. It is easy to use.

What do you dislike?

Nothing at this moment. There is nothing I dislike.

What problems are you solving with the product? What benefits have you realized?

Remote Support for agents with an easy integration

...more
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