Home/Remote Access Software/BeyondTrust Remote Support
Updated on: June 17, 2021
What is BeyondTrust Remote Support ?
BeyondTrust Remote Support - Remote Access Software
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88% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

BeyondTrust Remote Support

A secure and reliable solution for remote access
(2,043 Ratings) Write Review

BeyondTrust Remote Support cloud-hosted remote access software offers a reliable and secure connection to any remotely located devices or systems. Deployment options are Web, Mac, Windows, Android & iOS. It supports multi-channel communication, real-time chat, and screen sharing. Your credentials and endpoints will stay protected against cyber threats while you access remote systems/devices carefree. This software includes smart features like consolidated access pathways that aim at simplifying the unattended system and endpoints access remotely. BeyondTrust Remote Support supports hassle-free file transfer to remote devices. Remote control feature allows monitoring a remotely located computer system & access stored data.

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BeyondTrust Remote Support Technical details

Support Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API Location / Phone Number Georgia, United States / +1 770-407-1800
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Category Remote Access Software

BeyondTrust Remote Support Pricing

Pricing ModelFree Trial , One-time license , Subscription
Cloud
$1,995 /Year

$1995 per concurrent license billed Yearly

Advanced features for teams. We handle the infrastructure.

Features

  • Deployment : BeyondTrust Cloud Appliance
  • Unattended Support :
    • Manage unattended devices, plus:
    • Unlimited remote access on LAN via RDP
    • Unlimited access on external networks via RDP/Jump technology
    • Unlimited access on isolated networks via Jump Zone Proxy
  • Platforms :
    • Windows, Mac, and Linux
    • Android and iOS Support
    • InSight Mobile Video Camera
    • Virtual Desktop Infrastructure
    • SSH/Telnet-enabled network devices
    • Serial-over-LAN & KVM via vPro
  • Technician Features :
    • Core features plus
    • Customer support
    • Internal IT support
    • Collaboration capabilities
  • Administrator Features : All administrative features
  • Integrations :
    • ITSM
    • Systems Management
    • CRM
    • Identity Management solutions
    • Custom Integrations
Owned Appliance

Advanced features for teams. Deploy on-site or in your own data center.

Features

  • Deployment :
    • Physical Appliance or Virtual Appliance (vSphere, Hyper-V, Azure, or AWS)
    • Hosted in your data center
  • Includes features of Cloud plan
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Disclaimer: The pricing details were last updated on 10/12/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about BeyondTrust Remote Support pricing.

BeyondTrust Remote Support FAQs

BeyondTrust Remote Support is Remote Access Software. BeyondTrust Remote Support offers the following functionalities:

  • Live Chat
  • Screen Sharing
  • Diagnostic Tools
  • File Transfer
  • Remote Control
  • Session Recording
  • Session Transfer

Learn more about BeyondTrust Remote Support features.

Yes, BeyondTrust Remote Support provides API.

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BeyondTrust Remote Support Reviews

OVERALL RATING
4.7
Based on 2,043 Rating(s)
Rating Distribution
  • 82.3 %
  • 14.8 %
  • 2.9 %
  • 0 %
  • 0 %
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Glaimore LSource : g2crowd.com
(Reviewed on 29 September 2020)
"Beyond Trust Remote Support"

What do you like best?

Beyond Trust has an option to where we can remote to users machine. Admin functions works very well. We can monitor calls and tickets that was log on the ticket. We can set dates from and to. it can configure other option as well. Works like a charm.

What do you dislike?

None so far. All options works as fine. no other issues. beyond trust delivers all functions when it comes to admin functions. I have not encountered any issue so far on this application even if we are using bomgar that time. way back from the time FIS acquired this application. sometimes there was an issue where in we can't connect but after rebooting it works.

The only issue that we encounter so far is if we reset the password for our organizational account the password does not sync with the application from the time that we are using the bomgar application. The resolution that we usually do is to reinstall the bomgar application and resintall it by getting the installer on the bomgar websie. but now beyond trust works well, even if we change password from our organizational account for mutiple times or we reset the account for how many time in a week or in a day we don't need to reinstall the application or what. we are able to login to the application right away.

Recommendations to others considering the product:

Beyond trust works a charm. it really help us when it comes to remote support

What problems are you solving with the product? What benefits have you realized?

Problems with user's having issue with there machine that they need assistance too. colleague that needs help or assistance, that beyond trust can deliver it

...more
Kamal SSource : g2crowd.com
(Reviewed on 16 July 2020)
"Great remote tool - nothing missing"

What do you like best?

this tool has everything you need to easier and quickly remotely manage a machine whether attended or unattended access. Tons of flexibility; hierarchy of representatives and their software is pretty intuitive and easy to use.

What do you dislike?

sometimes hard to find the settings needed to adjust but their support is great so can always reach out to them.

Recommendations to others considering the product:

definitely would recommend

What problems are you solving with the product? What benefits have you realized?

No problems that i can think; anything i need and can't find; i just open a ticket and chat with their customer service and they help out.

...more
Jason JSource : g2crowd.com
(Reviewed on 15 June 2020)
"For Remote support, BeyondTrust Remote Support is Beyond Amazing!"

What do you like best?

The ability to help users anytime anywhere they have an internet connection is fantastic! Supporting from any computer through the web portal is great! It's a huge plus from having to have the host be on a desktop application.

What do you dislike?

I haven't found anything to dislike about this application. So far it's taken everything I've thrown at it!

Recommendations to others considering the product:

after using vnc and remote desktop for a long time to support users, they don't come close to the ease of use and functionality of BeyondTrust Remote Support.

What problems are you solving with the product? What benefits have you realized?

During this time of crisis with Covid-19 and the enormous uptick of users working remotely, having the ability to support them anywhere and anytime has been key to keeping everyone up and running!

...more
Muni KSource : g2crowd.com
(Reviewed on 02 June 2020)
"One of the most Feature Packed Remote assistance Tool"

What do you like best?

We have been using Bomgar as our Remote Assistance tool for a few years now. It can be customized to suit our requirements. A great feature is that it complies with HIPAA and GPX requirements and regulations.

What do you dislike?

Nothing much to dislike, It is a great product and does what it has been designed for.

What problems are you solving with the product? What benefits have you realized?

We are able to provide assistance to End-users efficiently for any IT related issues. IT Administrators can easily access a Server or a Machine on the network without any hassle and perform Administrative tasks

...more
Cecelia TSource : g2crowd.com
(Reviewed on 02 April 2020)
"Bomgar - Best remote tool for Support Teams"

What do you like best?

I like that you can install a bomgar link that will allow you to connect to a user's computer without the user being present. The computer just has to be powered on.

I also like that you can transfer/copy files in the background while the user is still working.

What do you dislike?

The only thing that I dislike is that are the updates. Sometimes the updates will require a reboot or you have to log back in. And you are not prompted in a timely manner regarding the update.

What problems are you solving with the product? What benefits have you realized?

We solve the problem of having to be onsite and solving multiple problems at once. You can remote into several computers at the same time - great benefit.

...more
Eric BSource : g2crowd.com
(Reviewed on 31 March 2020)
"Review of my experiences for several years now originally this was Bomgar."

What do you like best?

Saved our agency thousands of dollars in mileage. I can provide support from anywhere very helpful when I can't be at work for the corona virus. For the computers in my agency I have the jump client so I can easily remote into a computer for support without the user needing to download or install software.

What do you dislike?

Above I mentioned that with the jump client I can remote into a computer without end user interaction. The problem then becomes knowing who uses what computer. With a better naming convention than I have that could be avoided.

What problems are you solving with the product? What benefits have you realized?

I mentioned above that it saved our agency thousands of dollars in mileage. We have 8 sites. The main office is 40 miles away from the two other furthest sites. Its not just the mileage but also the time to travel. I have an IT department of 1 person. I don't have time to spend 2 hours in the car to drive to a location that will take me 5 minutes to do what I need to do.

...more
Harry LSource : g2crowd.com
(Reviewed on 11 December 2019)
"Great Remote Support"

What do you like best?

It is very user-friendly and provides a lot of information

What do you dislike?

I cant think of many negative things to say about it. Id like to be able to prompt for elevated permissions after a host has been pinned.

Recommendations to others considering the product:

Keep up the good work, prioritize security innovations

What problems are you solving with the product? What benefits have you realized?

We are able to remotely manage servers and troubleshoot end users working remotely.

...more
Cam PSource : g2crowd.com
(Reviewed on 11 December 2019)
"Beyond Trust Remote Support - One of our best purchase decisions"

What do you like best?

BeyondTrust Remote Support gives support professionals unequaled control of endpoint devices. Works with desktops, laptops, tablets, and phones. So easy to use, even the most basic end user can connect and get assistance.

What do you dislike?

The only thing I would like to see is the ability to hear the audio from the endpoint device. This would greatly help in troubleshooting remote meetings and sound card issues.

Recommendations to others considering the product:

Although there are less expensive options available, BeyondTrust Remote Support is by far the most effective and reliable system I have experienced.

What problems are you solving with the product? What benefits have you realized?

With limited personnel and a wide geographic area to cover, BeyondTrust Remote Support has enabled us to increase our response time on issues, which greatly increases our employees productivity. It also reduced our travel expenses by at least 50%.

...more
Bo MSource : g2crowd.com
(Reviewed on 11 December 2019)
"BeyondTrust Remote Support"

What do you like best?

Easily connect to remote systems to provide secure support. Can be deployed as physical appliance, virtual appliance, or as hosted virtual appliance.

What do you dislike?

There is nothing that we dislike about this product.

Recommendations to others considering the product:

Great product to provide remote assist. Very secure

What problems are you solving with the product? What benefits have you realized?

Provide remote support to end users and access unattended machines to perform maintenance

...more
Omar GSource : g2crowd.com
(Reviewed on 21 November 2019)
"Bomgar is great on Remote Desktop Connection"

What do you like best?

Great remote tool to help users fix their issues on computers, you can send links via email, chat or provide a code over phone

What do you dislike?

You cannot create links for easy access only emails

What problems are you solving with the product? What benefits have you realized?

Is easy to use and you can send the links to other users to remote in without any issue

...more
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Videos on BeyondTrust Remote Support

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BeyondTrust Remote Support Screenshots

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Disclaimer

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