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About BeyondTrust Remote Support

BeyondTrust Remote Support cloud-hosted remote access software offers a reliable and secure connection to any remotely located devices or systems. Deployment options are Web, Mac, Windows, Android & iOS. It supports multi-channel communication, real-time chat, and screen sharing. Your credentials and endpoints will stay protected against cyber threats while you access remote systems/devices carefree. This software includes smart features like consolidated access pathways that aim at simplifying the unattended system and endpoints access remotely. BeyondTrust Remote Support supports hassle-free file transfer to remote devices. Remote control feature allows monitoring a remotely located computer system & access stored data.

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Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More
    96%
  • Reviews
    87%
  • Momentum
    67%
  • Popularity
    90%

Platforms Supported

  • Browser Based (Cloud)
  • Mobile App (Android, iOS)
  • Desktop App (Windows, Mac)

Organization Types Supported

  • All (Small, Medium, Large)

API Support

  • Available

Modes of Support

  • Business Hours, Online

BeyondTrust Remote Support Awards

BeyondTrust Remote Support Features

Remote Access Features

  • Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More
    96%

Session Transfer

Facilitates sending and receiving both attended as well as unattended support sessions

Session Recording

Enables one to record remote access, support sessions, and meetings

Remote Control

Allows a user to perform tasks on a remotely located computer with equal ease as is experienced while using one's own system

File Transfer

Allows sending and receiving files

Diagnostic Tools

Helps to conduct performance testing and network configuration to identify issues on a computer.

Screen Sharing

Enables remote participants to see your desktop that allows better collaboration

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Feedback Collection

Helps in collecting feedback from users to assess the support

BeyondTrust Remote Support Pricing

Free Trial

Available

Pricing Options

Premium Plans ( One-time license / Subscription )

Pricing Plans

Screenshots of Vendor Pricing Page

Pricing screenshot
Disclaimer: The pricing details were last updated on 16/07/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about BeyondTrust Remote Support Pricing.

BeyondTrust Remote Support Alternatives

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BeyondTrust Remote Support Reviews

User Rating

4.6/5 (Based on 394 Ratings)

Ratings Distribution

  • Excellent

    73.4%
  • Very Good

    22.3%
  • Average

    3.8%
  • Poor

    0.5%
  • Terrible

    0%

Do You Use BeyondTrust Remote Support?

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Review Summary

Overall, users praise the remote support capabilities and user-friendly interface of the software. Reviewers particularly appreciate the ease of remote control and file transfer features, as well as the ability to view multiple screens simultaneously. While some users have experienced occasional connectivity issues and latency, the majority find the software to be reliable and efficient. Additionally, the software's comprehensive reporting and analytics features are highlighted as valuable assets for IT professionals and administrators.

Pros

  • Powerful remote access and control capabilities enabling efficient troubleshooting and support.
  • Enhanced security features ensuring data protection during remote sessions.
  • Seamless integration with popular IT service management (ITSM) tools for streamlined workflows.

Cons

  • Occasional connectivity issues reported by some users, leading to disruptions in remote sessions.
  • Limited customization options for certain advanced features, restricting user flexibility.
  • Potential compatibility challenges with older operating systems or specific network configurations.

BeyondTrust Remote Support User Reviews

AI-Generated from the text of User Reviews

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BeyondTrust Remote Support FAQs

What is BeyondTrust Remote Support used for?

BeyondTrust Remote Support is Remote Access Software. BeyondTrust Remote Support offers the following functionalities:

  • Session Transfer
  • Session Recording
  • Remote Control
  • File Transfer
  • Diagnostic Tools
  • Screen Sharing
  • Live Chat

Learn more about BeyondTrust Remote Support features.

What are the top alternatives for BeyondTrust Remote Support?

Does BeyondTrust Remote Support provide API?

Yes, BeyondTrust Remote Support provides API.

BeyondTrust Remote Support Contact

Vendor Details

Georgia, United States

Contact Details

+1 770-407-1800

https://www.beyondtrust.com/remote-support

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Disclaimer

This research is curated from diverse authoritative sources; feel free to share your feedback at feedback@saasworthy.com

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