BeyondTrust Remote Support Reviews

User Rating

5/5 (Based on 2,119 Ratings)

Rating Distribution

Excellent
95.4%
Very Good
4.3%
Average
0.3%
Poor
0%
Terrible
0%

User Sentiments

Ease of Use, Extensive Integrations, Strong Security, Cross-Platform Compatibility

Occasional Connection Drops, Slow Performance with Large Deployments, Limited iOS Device Control, Complex Configuration Options

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Review Summary

Users praise Bomgar's user-friendly interface, ease of setup, and comprehensive remote support capabilities. Its remote control and screen sharing features are highly regarded, enabling efficient troubleshooting and assistance. Users appreciate the ability to transfer files securely, access remote computers unattended, and resolve issues promptly. Additionally, the mobile app is lauded for its convenience and functionality. However, some users have reported occasional connectivity issues and challenges with specific operating systems or software configurations. Overall, Bomgar is well-received for its robust features, user-centric design, and effective remote support solutions.

Pros

Remote control and access capabilities allow for easy troubleshooting and support.
Secure and reliable connections ensure data protection and privacy.

Cons

Occasional latency and connectivity issues can disrupt remote sessions.
Complex setup and configuration may require technical expertise.

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Reviews

Neidely R

October 1, 2026 Source: G2.com

Auditoría y Soporte Confiable, Depende de Buen Internet

What do you like best about BeyondTrust Remote Support?

I really like BeyondTrust Remote Support because it allows support both inside and outside the corporate network and is very stable, which gives us a lot of confidence. I also appreciate the audit feature, which keeps a recording of what the support has done and helps us know what actions have been taken and by whom, which is crucial for our company.

What do you dislike about BeyondTrust Remote Support?

Sometimes it is a bit unstable, but this depends on the internet. At certain points, it requires a certain internet speed for stable communication.

What problems is BeyondTrust Remote Support solving and how is that benefiting you?

It helps us with auditing and tracking remote support, something our previous solution did not offer. It is stable and reliable, and allows support both inside and outside the network.

Isael M

September 25, 2026 Source: G2.com

Solución Completa y Eficiente para Soporte Remoto

What do you like best about BeyondTrust Remote Support?

I like that BeyondTrust Remote Support is one of the most comprehensive and intuitive platforms on the market. It has a super-efficient, fast audit compatible with multiple platforms, making support an excellent experience. Additionally, the initial setup was super easy and intuitive.

What do you dislike about BeyondTrust Remote Support?

I would like BeyondTrust Remote Support to work without the need for the internet, that is, on an internal network. This would improve communication between agents, especially because I often have many MPLS connections between sites.

What problems is BeyondTrust Remote Support solving and how is that benefiting you?

BeyondTrust Remote Support resolves incompatibility issues and the use of unofficial platforms, offers efficient auditing and case tracking, and is fast and compatible with multiple platforms, enhancing the support experience.

Rowena Joy R

September 18, 2026 Source: G2.com

One of the best platforms to connect or control a device remotely

What do you like best about BeyondTrust Remote Support?

What I like most about BeyondTrust Remote Support is its ability to let me view, control, and perform troubleshooting directly on a user’s machine. Deployment is straightforward, and the tool functions reliably to support remote IT operations

What do you dislike about BeyondTrust Remote Support?

Aside from occasional network issues on the user’s end—which can affect the remote session and hinder troubleshooting—BeyondTrust Remote Support has been perfect for my needs. I haven’t encountered any issues with the platform itself.

What problems is BeyondTrust Remote Support solving and how is that benefiting you?

With BeyondTrust Remote Support, I can assist users efficiently in real time without needing to go onsite for troubleshooting.

Verified User in Manufacturing

August 19, 2026 Source: G2.com

Remote Support is great!

What do you like best about BeyondTrust Remote Support?

The ease of use and deployment along with all the great features.

What do you dislike about BeyondTrust Remote Support?

We sometimes have issues with the clients going offline due to the service being stopped.

What problems is BeyondTrust Remote Support solving and how is that benefiting you?

Connecting us to our end user machines and servers to give access for troubleshooting or completing tasks.

Verified User in Information Technology and Services

August 4, 2026 Source: G2.com

Reliable and Secure Remote Support Solution

What do you like best about BeyondTrust Remote Support?

I like how BeyondTrust Remote Support combines strong security features with a smooth remote support experience. The enhanced session controls, auditing capabilities, and ease of connecting to end users have improved our team's efficiency and support quality.

What do you dislike about BeyondTrust Remote Support?

While BeyondTrust Remote Support is reliable and secure, improvements in UI simplicity, reporting customization, and ease of deployment would make the overall experience even better.

What problems is BeyondTrust Remote Support solving and how is that benefiting you?

Able to take remote quickly even over internet. Very convenient to users. Supporting on multiple devices.

Justin V

June 17, 2026 Source: G2.com

Facilitates Reliable Unattended Access Simplifying System Maintenance and Technical Support

What do you like best about BeyondTrust Remote Support?

I like its secure remote connection which has great end to end encryption and it allows me to use it on macOS, Windows and mobile and I appreciate that file transfer to remote devices is super fast.

What do you dislike about BeyondTrust Remote Support?

The platform is very consistent with performance and the customer support is very helpful so I have nothing that I like least about it.

What problems is BeyondTrust Remote Support solving and how is that benefiting you?

It makes offering remote support easy making it easy to quickly diagnose and resolve issues which helps ensure critical systems remain operational at all times.

Robert K

June 15, 2026 Source: G2.com

Ensures Super Secure Remote Access with Strong MFA Security and Supports Easy Session Recording

What do you like best about BeyondTrust Remote Support?

It offers an easy to use interface that makes it easy to start and manage remote sessions and I like that it provides multi-factor authentication which adds an extra layer of security protection for remote access.

What do you dislike about BeyondTrust Remote Support?

It’s been a pretty smooth experience with this tool with nothing to dislike because it makes remote support feel simple and efficient.

What problems is BeyondTrust Remote Support solving and how is that benefiting you?

It has been very helpful when it comes to providing assistance to remote employees whereby we are able to troubleshoot issues remotely and helps provide quicker resolution of software-related incidents across the organization.

Sandeep V

May 29, 2026 Source: G2.com

Beyond Trust: Easy-to-Use, Collaborative Remote Support

What do you like best about BeyondTrust Remote Support?

Beyond Trust is an easy-to-use, collaborative remote support tool that I rely on for my day-to-day support work. It makes it straightforward to connect with others quickly and collaborate in real time while providing remote assistance, which helps my daily support tasks run more smoothly and efficiently.

What do you dislike about BeyondTrust Remote Support?

There isn’t much more to say—it’s simply dost effective for my budget. That said, I understand the pricing from a security standpoint, so I can accept the cost.

What problems is BeyondTrust Remote Support solving and how is that benefiting you?

It’s a helpful option for people who work from home or from other remote locations. I also like how simple it is to enter admin credentials while keeping them hidden from end users, which helps maintain the right level of access and control.

Verified User in Hospital & Health Care

May 13, 2026 Source: G2.com

Above-and-Beyond Support That Gets Issues Resolved Fast

What do you like best about BeyondTrust Remote Support?

Support truly went above and beyond in helping us resolve a support issue. They were responsive and made sure we had what we needed to get it sorted out.

What do you dislike about BeyondTrust Remote Support?

More Immediate Phone in support would be ideal

What problems is BeyondTrust Remote Support solving and how is that benefiting you?

Remote support for external clients

Enrique T

April 28, 2026 Source: G2.com

Seguridad y trazabilidad que dan total tranquilidad en soporte remoto

BeyondTrust Remote Support Reviews

User Rating

Rating Distribution

User Sentiments

Do You Use BeyondTrust Remote Support?

Review Summary

Pros

Cons

Neidely R

Isael M

Rowena Joy R

Verified User in Manufacturing

Verified User in Information Technology and Services

Justin V

Robert K

Sandeep V

Verified User in Hospital & Health Care

Enrique T

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