Atera Reviews

What do you like best about Atera?I really like the ability to customize aspects to suit each technician's needs and personality. The scripting feature and shared script library are great. Deployment of the agent with the Anydesk client is nice and fast, from deployment to actually being able to connect. The initial setup was very easy, and thanks to our experience with other RMMs, it was relatively straightforward to integrate into our operations. A major selling point for us is how Atera bills per technician rather than per device, which is cost-saving. I find these features make Atera a solid choice for our MSP.What do you dislike about Atera?Yeah! The scheduled reporting is my biggest issue. You get the scheduled email you set up but then you need to actually still manually pull the report, having it simply attached as a PDF would save sooo much time. Some more features on the phone app would be a great help but we can live with that.What problems is Atera solving and how is that benefiting you?I use Atera for endpoint and server monitoring, remote support, and automations. It helps with delaying updates, customizing automations, and providing fast agent deployment which streamlines our IT administration.

What do you like best about Atera?What I love most about Atera is that you can see connected users in real-time and which computer belongs to them.What do you dislike about Atera?It is not possible to register equipment to an individual (the requested equipment consists of a monitor and a docking station—items that do not transmit signals and cannot be registered to or assigned to a person).What problems is Atera solving and how is that benefiting you?Atera solves specific problems for me; we aren't using all of its capabilities yet, but I know it can do a lot of things. Right now, it mainly helps me keep things organized regarding the users—knowing which computer belongs to whom.

What do you like best about Atera?I find the Monitoring to be most helpful and the per tech license is a no brainer.What do you dislike about Atera?There is nothing i dislike about atera RMM.What problems is Atera solving and how is that benefiting you?Atera solves the problem of mass remote monitoring and management across my msp clients.

What do you like best about Atera?Overall a very stable platform, easy to add new monitoring agents (which are free!). While I don't agree with all their design choices, the interface is clean and easy to use. The SNMP and ping monitoring of devices which are not supported by an agent is a nice bonus. AI is built-in on the entire ecosystem and responds based on knowledge base articles that we created ourself (either internal only or externally visible for the customer).What do you dislike about Atera?I don't always agree with their UI design choices. Tabbed tickets are both a positive and a negative. It's easy to keep track of tickets you're working on but at the same time it makes that "ticket bar" look cluttered very fast.What problems is Atera solving and how is that benefiting you?Atera makes it easy to monitor when important devices (i.e. a server) goes down so we can immediately take action. The integrations with Splashtop, Anydesk and other remote desktop clients makes it a breeze to log into a system to diagnose or solve issues. Atera's AI integration also makes it a real time saver for quick fixes.

What do you like best about Atera?The ability to recognize weakness with user feedbacks and implement changes.What do you dislike about Atera?Cache sometimes gets stuck and remembers incorrect page formats. Requires a clear cache at times.What problems is Atera solving and how is that benefiting you?Ease of use when troubleshooting quickly or needing a timely resolution. Love your seminar! Abi and Ryan for life.

What do you like best about Atera?Ich schätze Atera für die zentrale Überwachung und Verwaltung unserer IT-Systeme. Die Remote-Unterstützung und Automatisierung von Patches und allgemeinen IT-Aufgaben sind sehr hilfreich, da sie uns ermöglichen, Probleme frühzeitig zu erkennen. Atera spart uns viel Zeit durch Warnmeldungen, Monitoring und Remote-Zugriff, wodurch wir Ausfallzeiten in unserem produzierenden Unternehmen reduzieren können. Ich finde die Sicherheitsfeatures wie Network Discovery sehr cool, und die in Echtzeit und Admin-freundlich ablaufenden Abfragen der überwachten Clients sind beeindruckend. Die Patchzustände sind sehr klar ersichtlich, und die Aktualisierungen erfolgen ausgesprochen schnell. Auch die angenehm gestaltete Benutzeroberfläche überzeugt mich. Die anfängliche Einrichtung war sehr einfach, da alles übersichtlich ist.What do you dislike about Atera?Manche Sachen wie die Verlinkung zu anderen Einstellungen könnten verbessert werden, beispielsweise bei der Automatisierungsprofilzuweisung über das A-Profil statt Clients manuell zuzuweisen. Die Multi-Tenant Implementierung ist nicht optimal, da wir sehr abhängig von unserem MSP sind.What problems is Atera solving and how is that benefiting you?Atera hilft uns, Probleme frühzeitig zu erkennen und zentral zu beheben, spart Zeit und reduziert Ausfallzeiten. Die Sicherheitsfeatures sind großartig, und die Network Discovery sowie die schnellen Abfragen in Echtzeit sind sehr hilfreich.

What do you like best about Atera?I like Atera because it provides a lot of different features under one roof, which is really convenient. I also appreciate the seamless remote connection to PCs that are having issues, making it easy to assist employees. The initial setup was very easy for our team.What do you dislike about Atera?A project section would be nice, as sometimes small tickets become long drawn-out projects, and I think those projects shouldn't be considered a ticket. Also, better control over the user interface would be helpful.What problems is Atera solving and how is that benefiting you?I use Atera for its Help Desk, computer monitoring, and remote connections. It allows my IT team to assist employees effectively.

What do you like best about Atera?I use Atera for patching and remote access, and it helps me ensure computers are patched and allows me to remote into computers to resolve issues. I like that the website layout is logical and responsive. The patching, scripting, task manager, service manager, and registry editor make diagnosing and resolving issues quicker. The initial setup of Atera was very easy.What do you dislike about Atera?Would be nice to have ability to disable a service in service managerWhat problems is Atera solving and how is that benefiting you?I use Atera for ensuring computers are patched and remoting into them to resolve issues, making diagnosing and resolving issues quicker.

What do you like best about Atera?The AI functions and that you don't have to pay for each seat individually.What do you dislike about Atera?The virus scanner integration could be better, and it would also be great if more things on the PC could be monitored, e.g., whether the backups have run.What problems is Atera solving and how is that benefiting you?Remote maintenance and virus scans and above all patch management

What do you like best about Atera?I like the pricing model, and I also appreciate having ticketing, RMM, patch management, and reporting all from one vendor.What do you dislike about Atera?I don’t have any issues to report. Whenever something has come up, Atera support has resolved it quickly.What problems is Atera solving and how is that benefiting you?Instead of being forced to use multiple sites or solutions from other companies, Atera gives me everything I need in one dashboard. Using Atera has streamlined our helpdesk and made it much easier to manage.