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About ConnectWise Automate

ConnectWise Automate Remote Monitoring allows you to monitor, discover, and resolve any IT issue network bottlenecks, application performance issues, and security threats before your clients even know what happened. ConnectWise Automate remediates common IT issues, automates Tier 1 support issues, and prevents recurring problems from occurring within client networks and endpoint devices before they’re problematic. ConnectWise Automate’s reporting engine offers an eye-opening set of metrics, including a complete view of the technology you manage along with their vitals so that you can pinpoint what’s working and what’s not for your valued clients.

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Screenshots & Videos

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Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%
  • Reviews
    88%
  • Momentum
    64%
  • Popularity
    83%

Platforms Supported

  • Browser Based (Cloud)
  • Desktop App (Windows)

Organization Types Supported

  • All (Small, Medium, Large)

API Support

  • NA

Modes of Support

  • 24/7 (Live rep), Business Hours, Online

ConnectWise Automate Features

Network Monitoring Features

  • Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%

Web Traffic Reporting

Provides detailed reports on network traffic to help and manage it efficiently

Uptime Monitoring

Monitors and ensures the availability and reliability of the network and its applications when users need them

SLA Monitoring

Helps to tackle every critical aspect of service-level agreement (SLA) contract that in turn helps to monitor network performance

Server Monitoring

Helps monitoring server's system resources like Network, CPU Usage, Memory Consumption, I/O, etc. to facilitate offering a better customer experience

Real Time Analytics

Facilitates analyzing the data rightly as soon as the data enters the system

IP Address Monitoring

Assists in daily managing and monitoring DNS name, IP, and MAC address of a network

Internet Usage Monitoring

Enables users to monitor and control the use of internet facility in an organization like preventing someone to access unsafe sites

Diagnostic Tools

Helps to conduct performance testing and network configuration to identify issues on a computer.

Baseline Manager

Helps setting and managing network performance baseline to monitor network performance in real-time situations

Bandwidth Monitoring

Helps to monitor the amount of data transmitted in a specified amount of time.

Resource Management

Resource management is the process by which businesses manage their various resources effectively. Those resources can be intangible – people and time – and tangible – equipment, materials, and finances.
ConnectWise Automate Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Quotation Based )

Pricing Plans

ConnectWise Automate Custom

Features

  • Asset Discovery
  • Endpoint Management
  • IT Automation
  • Patch Management
  • Third-Party Patching
  • Remote Monitoring

Disclaimer: The pricing details were last updated on 15/02/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about ConnectWise Automate Pricing.

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ConnectWise Automate Reviews

User Rating

4.2/5 (Based on 302 Ratings)

Rating Distribution

  • Excellent

    47.7%
  • Very Good

    34.8%
  • Average

    10.9%
  • Poor

    2.3%
  • Terrible

    4.3%

User Sentiments

Robust Automation Capabilities, Extensive Third-Party Integrations, Powerful Scripting Engine, Comprehensive Remote Management

Steep Learning Curve, Occasional Software Bugs, Slow Support Response Times, Outdated User Interface

Do You Use ConnectWise Automate?

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Review Summary

User reviews of ConnectWise Automate highlight its powerful automation capabilities, particularly for remote management, patching, and scripting. While users appreciate its robust features and integration with other ConnectWise products, they often cite a steep learning curve and complex setup as major drawbacks. A common complaint centers around support, which is perceived as slow and inadequate, with users needing to rely heavily on documentation and third-party assistance. Overall, ConnectWise Automate is considered a valuable tool for MSPs, but its success hinges on a dedicated team and a willingness to invest time in mastering its intricacies.

Pros

  • Provides comprehensive remote management and monitoring capabilities for diverse endpoints.
  • Offers robust scripting engine for automating repetitive tasks, enhancing efficiency.
  • Integrates seamlessly with ConnectWise Manage, streamlining service desk operations.
  • Centralized platform for managing and tracking customer issues, improving service efficiency.

Cons

  • Steep learning curve, requiring significant time and effort to master the platform.
  • Limited support for Linux and macOS systems compared to Windowsbased products.
  • UI can be clunky and outdated, requiring user adaptation and potential for frustration.
  • Implementation process can be complex, requiring dedicated staff or consultants for successful deployment.

ConnectWise Automate Reviews

AI-Generated from the text of User Reviews

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ConnectWise Automate FAQs

What is ConnectWise Automate used for?

ConnectWise Automate is Network Monitoring Software. ConnectWise Automate offers the following functionalities:

  • Web Traffic Reporting
  • Uptime Monitoring
  • SLA Monitoring
  • Server Monitoring
  • Real Time Analytics
  • IP Address Monitoring
  • Internet Usage Monitoring
  • Diagnostic Tools
  • Baseline Manager
  • Bandwidth Monitoring
  • Resource Management

Learn more about ConnectWise Automate features.

What are the top alternatives for ConnectWise Automate?

Here`s a list of the best alternatives for ConnectWise Automate:

Does ConnectWise Automate provide API?

No, ConnectWise Automate does not provide API.

ConnectWise Automate Contact

Vendor Details

Tampa, Florida

Contact Details

813.463.4700

https://www.connectwise.com/platform/unified-management/automate

Social Media Handles

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