IT Glue Pricing, Reviews and Features (April 2024)

About IT Glue

IT Glue is an intuitive IT document management platform that helps companies to maximise efficiency, transparency and consistency within teams. The platform can be used to link a variety of related documents together, providing real-time access to valuable information to individual users. Moreover, admins can also keep their documents secure with the help of an immutable audit trail and a next-generation password management engine, which is fully lined with all of the other documents/information. IT Glue supports dozens of integrations with popular PSA, BDR RMM and other platforms, making it easy for users to sync and store documents in a more organised way. Moreover, programmatic access to write and read about account-specific data and connect with third-party tools, speed up the entire document management process. SOC 2 compliance, access control and secure password vault, offers enterprise-grade security that wins the overall confidence of user companies. The platform also allows admins to create a personal password alongside a shared team password to add another layer of security.

Screenshots & Videos

Pricing

Free Trial Not Available
Starts at $29.00.
View Detailed Pricing

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

Business Hours, Online

IT Glue Features

Show Feature Explanation

Collaboration

Helps you safely share data with only those who matter and enhances your teamwork

Document Management

Ability to store and manage your electronic documents

Version Control

Gives project teams an ability to share the same source code repository and keep changes in sync between workstations

Compliance Management

Helps to stay in compliance with HR laws by notifying users of all HR law updates or changes

Audit Trail

A record of changes made in chronological order of a user or activity

Workflow Management

Helps in managing and ensuring smooth flow of the tasks assigned to a team or organization

IT Glue Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Subscription )

Pricing Plans

Basic $29.00 $29.00 per user / month

5 user minimum

Features

Unlimited Organizations
Unlimited Documentation
Unlimited Client Accounts
Domain & SSL Certificate Tracking
IT Glue Library & Asset Template
Access, Audit and Version Control
1 Data Source
1-Way PSA/CRM Sync
1-Way RMM Sync
GlueConnect
Engagement
Checklists
myITchecklists™ Templates
Flags
GlueFiles
IT Glue Academy
Vault
OTP Generator
IP Access Control
Single Sign-On (SSO/SAML)

Note :

Prices are per user, per month, based on a 36 month term. There is a one-time $545 fee for Standard Onboarding, $1419 for Premier Onboarding, or IT Glue 360 at $1485.
Pricing for MyGlue and Network Glue is $395 per month each, with Onboarding at $195.00 each one-time.

Select $34.00 $34.00 per user / month

5 user minimum

Features

Unlimited Organizations
Unlimited Documentation
Unlimited Client Accounts
Domain & SSL Certificate Tracking
IT Glue Library & Asset Template
Access, Audit and Version Control
2 Data Sources
2-Way PSA/CRM Sync
1-Way RMM Sync
GlueConnect
Engagement
Checklists
myITchecklists™ Templates
Flags
GlueFiles
IT Glue Academy
Vault
OTP Generator
IP Access Control
Single Sign-On (SSO/SAML)
Workflows

Enterprise $39.00 $39.00 per user / month

5 user minimum

1-4 user options available for $47-99 per user

Features

Unlimited Organizations
Unlimited Documentation
Unlimited Client Accounts
Domain & SSL Certificate Tracking
IT Glue Library & Asset Template
Access, Audit and Version Control
Unlimited Data Sources
2-Way PSA/CRM Sync
1-Way RMM Sync
GlueConnect
Engagement
Checklists
myITchecklists™ Templates
Flags
GlueFiles
IT Glue Academy
Vault
OTP Generator
IP Access Control
Single Sign-On (SSO/SAML)
Workflows
Just-In-Time Provisioning for SSO
IT Glue API Access
Custom SSL Branding
Runbooks
Office Cloud Editor

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 22/11/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about IT Glue Pricing.

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IT Glue Reviews

User Rating

4.7/5 (Based on 401 Ratings)

Ratings Distribution

Excellent
72.1%
Very Good
23.2%
Average
3.2%
Poor
0.7%
Terrible
0.7%

Do You Use IT Glue?

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Review Summary

Overall, reviewers found the product easy to use and helpful in centralizing and organizing IT documentation. Many appreciated its user-friendly interface, the ability to easily add and search for information, and the option to create customized reports. Additionally, reviewers noted the excellent customer support and regular updates that enhance the product's functionality. Some users experienced occasional glitches and suggested improvements for the mobile app and integration options. However, most reviewers agreed that the product is valuable for managing and streamlining IT documentation, making it a reliable choice for businesses seeking a comprehensive documentation management solution.

Pros

Centralized IT documentation platform: Streamlines IT asset management and improves operational efficiency.
Easytouse interface: Userfriendly design enables seamless navigation and quick access to relevant information.
Comprehensive reporting capabilities: Provides valuable insights into IT infrastructure, facilitates decisionmaking.
Robust security measures: Ensures the protection of sensitive data, maintaining compliance and reducing security risks.

Cons

Limited customization options: May not fully cater to specific business requirements, limiting flexibility and personalization.
Occasional performance issues: Users have reported instances of slow loading times or occasional glitches, affecting productivity.
Customer support responsiveness: Some users have expressed concerns about the responsiveness of customer support, impacting issue resolution timelines.
Pricing structure: Some users have found the pricing to be relatively higher compared to similar alternatives, potentially limiting accessibility for certain businesses.