Aloware Reviews

User Rating

4.3/5 (Based on 837 Ratings)

Rating Distribution

Excellent
52.5%
Very Good
32%
Average
8.4%
Poor
3.8%
Terrible
3.3%

User Sentiments

User-friendly Interface, Extensive Integrations, Comprehensive Call Tracking, Robust Texting Features

Mobile App Usability Issues, Occasional Software Glitches & Crashes, Inconsistent Call Routing, Limited Call Rotation Functionality

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Review Summary

Based on user reviews on G2 and Capterra, Aloware is generally well-received for its ease of use, customizable dashboards, and reporting capabilities. It is praised for being intuitive and user-friendly, with reviewers highlighting its simple setup process and straightforward interface. Additionally, Aloware's customer support is frequently commended for being responsive and helpful. However, some users have reported occasional bugs and glitches, and a few have expressed concerns about the cost-effectiveness of the software. Overall, Aloware is considered a solid option for businesses seeking a user-friendly and customizable field service management solution, although it may not be the most budget-friendly choice.

Pros

Easy to use and navigate: Simple interface makes it easy to find the information you need.
Comprehensive features: Robust feature set covers a wide range of business needs.
Excellent customer support: Responsive and knowledgeable support team is always available to help.

Cons

Lacks some advanced features: May not be suitable for businesses with complex requirements.
Occasional bugs and glitches: Some users have reported experiencing occasional bugs and glitches.
Limited integrations: Integration options may be limited compared to other similar products.

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Reviews

Shannon M

July 9, 2025 Source: G2.com

There's good and bad in my opinion

What do you like best about Aloware?

We previously had a great relationship with our previous customer success manager, Matt. I like the reporting, the set up videos and training for new users is great. The support chat for users having issues has been helpful for our team.

What do you dislike about Aloware?

Our current support team person has been very difficult to work with. The NumberGuard suggestion has been useless and I'm not sure why we are even continuing to pay for it.

What problems is Aloware solving and how is that benefiting you?

None

Kyle C

June 11, 2025 Source: G2.com

Strong Telephony Platform for a Small Business working from HubSpot

What do you like best about Aloware?

We have been very happy with the integration with HubSpot. Getting it set up and managing dialing lists along with contact outcomes has been easy and reliable so far. The Power Dialer functionality is great for working through lists of calls. The inbox is great for seeing the context and history for each contact. The ability to register Caller ID for each line is very helpful and has seemed to improve our contact rates a little.

What do you dislike about Aloware?

Sharing lists across multiple users doing concurrent dialing is not intuitive. Similarly the difference between HubSpot lists, Aloware lists and Power Dialer lists are difficult to figure out when attempting to work through lists of potential contacts.

What problems is Aloware solving and how is that benefiting you?

Aloware is giving us a solid call center platform for a small team as we figure out processes for our business. From what we have seen in our first couple of months we are very optimistic that it will continue to be a great platform as we grow.

Verified User in Facilities Services

June 11, 2025 Source: G2.com

Love the service, highly recommend

What do you like best about Aloware?

I like the organization, reliability, and the features!

What do you dislike about Aloware?

A bit of the design, would like to be able to simply drag and drop certain files to accounts vs needing to have a google drive link to a pdf.

What problems is Aloware solving and how is that benefiting you?

Communication with clients

Verified User in Consumer Services

June 6, 2025 Source: G2.com

Very easy and simple to use

What do you like best about Aloware?

what i like best is its very efficient and easy to use!

What do you dislike about Aloware?

Sometimes it lags a little but nothing too crazy.

What problems is Aloware solving and how is that benefiting you?

It helps me make more calls faster.

Kanon C

June 5, 2025 Source: G2.com

Great Power Dialer

What do you like best about Aloware?

I enjoy the local presence feature and power dialer that Aloware has to offer.

What do you dislike about Aloware?

Gohighlevel integration is not great. Chrome extension is buggy. Tags are added randomly.

What problems is Aloware solving and how is that benefiting you?

Aloware solves our biggest outreach problems: manual dialing, low contact rates, and poor visibility. The power dialer makes our reps more efficient, local presence improves answer rates, and CRM integration keeps everything seamless. It's helped us connect faster and close more deals.

Tim R

June 5, 2025 Source: G2.com

Aloware review

What do you like best about Aloware?

easy to find numbers i haven't called yet.

What do you dislike about Aloware?

how many different apps they have like the app. workplace.

What problems is Aloware solving and how is that benefiting you?

Aloware unifies voice, SMS, and messaging into a single platform, making it easier to manage and track all customer interactions.

Maria Angeles B

June 3, 2025 Source: G2.com

Amazing

What do you like best about Aloware?

All is perfect. Sound great. Easy to use

What do you dislike about Aloware?

Nothing. All is perfect. easy to use and very amazing

What problems is Aloware solving and how is that benefiting you?

All tha voice calls are perfects. Sound great. Nothing lost Perfect sincronitation. Perfect sound.

Aileen A

June 2, 2025 Source: G2.com

Convenient and simple

What do you like best about Aloware?

It makes it convenient to synch with our CRM Hubspot and it is fairly simple to operate. Having templates and voicemail drops helps with efficiency.

What do you dislike about Aloware?

It has its glitches from time to time which impacts productivity.

What problems is Aloware solving and how is that benefiting you?

It allows tracking for all calls and SMS conversations in a single thread which makes it clear to see the timeline and history of contact.

Verified User in Marketing and Advertising

May 31, 2025 Source: G2.com

Aloware is the best AI CRM in my opinon

What do you like best about Aloware?

I love that Aloware is easy to set up and use. They offer a lots of useful features & integrations at a great price. I left that dull JustCall and have no regrets.

What do you dislike about Aloware?

Aloware customer support is always kind and helpful. But most importantly, they are there for you every step of the way.

Recommendations to others considering Aloware?

No complaints , no regrets, I've been with them for years.

What problems is Aloware solving and how is that benefiting you?

I dont have assistant (small business), so Aloware is my directory assistant.

Verified User in E-Learning

May 30, 2025 Source: G2.com

SMS, automating SMS Great product for managing SMS communications, great integrations, and really great support!

What do you like best about Aloware?

It makes sending SMS easy, connections to our CRM hubspot, allows us to automate SMS outreach, and their support team is super responsive and helpful if I have any issues.

What do you dislike about Aloware?

There used to be bugs in their android app, but their CS team was super responsive and they now have a new app, so no issues!

What problems is Aloware solving and how is that benefiting you?

Reaching potential customers via

Aloware Reviews

User Rating

Rating Distribution

User Sentiments

Do You Use Aloware?

Review Summary

Pros

Cons

Shannon M

Kyle C

Verified User in Facilities Services

Verified User in Consumer Services

Kanon C

Tim R

Maria Angeles B

Aileen A

Verified User in Marketing and Advertising

Verified User in E-Learning

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