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Showing 1 - 20 of 53 Products

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89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Call Center Studio logo
Enhance your customer satisfaction with Call Center Studio 4.7 Based on 119 Ratings
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What is Call Center Studio and how does it work?

Call Center Studio is a cloud-based contact center software developed specifically to assist tele-calling agencies improve their customer service. It allows you to set up a cloud contact centre with only a computer connected to the internet and a headset as a need. CallCenterStudio is a cutting-edge cloud-based call centre SaaS platform with enterprise-level functionality at an affordable pricing. With Call Center Studio, you can see real-time KPIs and quality indicators at a glance, and provide assistance in all Google-supported languages to clients all across the world. On a single dashboard, you can reach out to your consumers through several media. The platform offers a pay-as-you-go strategy that enables you to scale up and down your call centre to match business needs. Users get smart features that enable their company to provide world-class customer care on a daily basis. You'll always have your finger on the pulse of how your firm is functioning with the platform’s sophisticated monitoring and reporting capabilities. Additionally, the platform offers support for Salesforce, Google Speech API, Zendesk, Zoho, and many other services.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 100%
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Call Center Studio Pricing

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74% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

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What is OmniOMS Customer Communication Management Suite and how does it work?

OmniOMS Customer Communication Management Suite software is a platform used to optimize better customers’ experiences. The software offers ready-to-use template and visual designer to enhance content-rich communications. Collaborate with teams in real-time with case routing and prioritization to automate responses. Measure the performance of workflows with reports. Small, Medium companies make use of the software.

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OmniOMS Customer Communication Management Suite Pricing

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86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

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A Simple All-in-one Contact Center Solution 4.9 Based on 55 Ratings
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What is uContact and how does it work?

uContact software is a Call Center Software used to manage all your business. It is a unified inbox of interactions to manage the experience of the customer across Phone, SMS, webchat, email WhatsApp and Social Media. Small, Medium and Large companies make use of the software.

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uContact Pricing

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VCC Live logo
Use one cloud call center software to engage with all the customers 4.7 Based on 143 Ratings
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What is VCC Live and how does it work?

VCC Live is a Contact Center Operations Software, helps the team can make and receive phone Calls, SMS, Emails and chat messages. Use the software to easily set up and manage automatic call distribution based on agents’ skills. They can use the current numbers, or they can provide you with numbers from 60 countries. Get an overview of all previous conversations and bring more context to the customer experience. Integrate the CRM via API for a more holistic view.

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VCC Live Pricing

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RingCentral Contact Center logo
Deliver seamless customer service experience with a sophisticated contact center solution 3.7 Based on 159 Ratings
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What is RingCentral Contact Center and how does it work?

RingCentral Contact Center is an omnichannel inbound contact centre solution that helps businesses with seamless customer monitoring. Businesses of all types can use this platform to achieve efficient communication across the entire workplace. The software comes loaded with a variety of advanced features to help businesses optimise inter-departmental communication and strengthen customer wise relationships in real-time. Its skills-based routing system lets customers connect with the right department in an instant. Moreover, with an agent management facility, supervisors get to create agent wise schedules and reduce waiting times between calls. High-quality insights provided by RingCentral Contact Center help businesses improve their sales and get agent wise tasks monitored in an efficient manner. An omnichannel routing mechanism made available by the same helps agents receive and direct calls based on their availability, capacity and other pre-defined parameters facilitating speedy engagement. Moreover, customisable visual reports offered by the platform backed by an informative dashboard lets managers extract key business-relevant metrics, enabling better outcomes. Active integration with external platforms like Oracle and Salesforce helps businesses deliver a personalised experience to their loyal customer base.

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RingCentral Contact Center Pricing

  • Free Trial Not Available
  • RingCentral Contact Center Offers Custom plan.

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A Contact Center Software for Business 4 Based on 55 Ratings
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What is Vonage Contact Center and how does it work?

Vonage Contact Center software is to boost your sales and service through conversations and experiences. The software offers a two-way video and screen sharing to measure the customer needs on their schedule and preferred platform. Collaborate with teams to connect calls to the best available agent through skills-based routing. It integrates with Salesforce, Microsoft Teams, and more. Call Centers make use of the software.

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Vonage Contact Center Pricing

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LiveVox logo
Next Generation Contact & Call Center Software 4.3 Based on 17 Ratings
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What is LiveVox and how does it work?

LiveVox is a next-generation contact center platform that powers more than 14 billion interactions a year. We seamlessly integrate omnichannel communications, CRM, and WFO capabilities to deliver an exceptional agent and customer experience while reducing compliance risk.

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86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

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What is Collab and how does it work?

Collab is the perfect product for anyone looking to optimize their digital transformation journey. This comprehensive solutions enable a smart balance between automation and direct human interaction to ensure maximum efficiency. With Collab, Customer an streamline processes across the entire organization, improve customer engagement, and get better insights into how best to optimize operations. It provide detailed analytics to help and identify inefficiencies and plan for improvement. This user-friendly interface helps non-tech professionals get up and running quickly while providing full access of controls for skilled tech-savvy users. Moreover, the customer support team provides round the clock assistance so the team can make the most of this innovative platform. Taking advantage of Collab will empower customers business with data-driven decision making, enabling more efficient operations with an enhanced customer experience along the way.

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Collab Pricing

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The smart AI-powered call center 4.6 Based on 50 Ratings
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What is Dialpad Contact Center and how does it work?

Dialpad Contact Center is an AI-powered call center that enables real-time transcriptions, sentiment analysis, and combat cards to let your customers engage more deeply. It allows you to deploy online contact centres and agents all around the globe in just a matter of minutes. With Dialpad Contact Center, you can stay connected to your contact center no matter where you are or what device you're using. It enables customers to pick interactive voice answers by key or voice in minutes and extract customer feedback in real time. With agent help cards that appear at the right time, you can provide more customized client experiences. It helps you assign appropriate agents to customers, depending on their skill level and availability. With emotional IQ and action items, you can get the quickest, most accurate transcribing in the market. It equips managers with tools like Take-over, Barge-in, and Listen-in controls so they can inspect when necessary. Additionally, managers can get real-time feedback on how they're performing along with analytics and QA scorecards for individuals that let you keep track of agent performance.

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Focus Contact Center logo
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What is Focus Contact Center and how does it work?

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Focus Contact Center Pricing

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What is UJET and how does it work?

UJET is a contact centre management software that helps enterprises digitally transform their voice channel and improve the customer experience. It also helps brands facilitate seamless communication between agents and end-users, by sending them messages that include photos, videos, screenshots and texts. Call centres can also integrate their UJET platform with various other external CRM, QM and WFM portals. Thus enabling the agents to offer the right kind of information to individual customers quickly. The platform enables enterprises to offer support in more than 15 international languages, facilitating global business growth. It is compliant with SOC 2 Type 2, SOC 1 Type 2 and SOC 3 frameworks as well as FINRA and HIPAA regulations, ensuring complete security of users' data. Muting, escalation and transfer call features offered by UJET is capable of resolving customer related issues efficiently. Call centres can even create new rules or customise the existing ones to route incoming calls as per their needs.

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UJET Pricing

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Zultys MXIE logo
Communication made simple with Zultys MXIE 3.9 Based on 76 Ratings
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What is Zultys MXIE and how does it work?

Zultys MXIE is a business phone solution that can be used to manage and integrate differential communication functions of an organisation. It lets clients check the active status of their employees in real-time, send emails and control phone calls with a single click. The software further helps users to make high definition video and audio calls, send/reply to fax mails, besides leveraging end-to-end encrypted messaging with IM and audio notes with VoiceMail. Zultys MXIE communications are quintessentially flexible when it comes to the operational part and thus, communications can be handled from anywhere with a secure Internet connection. The tool allows clients to configure and design their communication windows in the desired manner and thus, conforming to basic rules is certainly not among all that Zultys MXIE has to offer. An integrated MXConnect feature allows clients to switch phones and devices within minutes, thus letting them be contacted on that particular device that is in use at the moment. Further, Zultys is fully integrated with Outlook and MX web meets and conferences.

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Zultys MXIE Pricing

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Genesys PureConnect logo
Drive-in seamless communications between internal teams and clients with Genesys PureConnect 4.2 Based on 567 Ratings
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What is Genesys PureConnect and how does it work?

Genesys PureConnect is a unified contact centre and communications system that helps businesses operate with adequate flexibility, reliability and control. Built on a simple architecture, Genesys PureConnect also lets organisations consolidate their call centre and business communication infrastructure simultaneously. Further, this application comes loaded with a plethora of solutions for different industries, starting from retail to healthcare. Thus enabling seamless experiences across different channels. Its inbuild Cloud CX promises advanced security 24/7 across the board. Here users get access to encrypted data at rest. Also, an independent product security team leverage an agile development process to incorporate adequate protection levels quite early in the process. Professional-level services like operational assessment, network readiness assessment and accurate health checks provided by the software turn out to be of great help. Other functionalities include real-time disaster recovery switchover and a 2x increase in network capacity within weeks.

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Genesys PureConnect Pricing

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DCDial logo
Dial your customers all over the world effortlessly 5 Based on 16 Ratings
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What is DCDial and how does it work?

DCDial is an advanced calling and messaging software for business organisations to establish seamless connections with the world. The software requires no hardware basics for setting up and can be directly used for connecting to customers without much ado. Business calls work better when potential clients are supplied with the information they require. Thus, integrating these calls with relevant CRM systems, sales & marketing solutions and other essential applications only make them more efficient and productive. DCDial also encourages boosting engagement by connecting agents with live customers, with significantly higher closing rates. It even helps in sending personalised text and voice messages to a large number of customers within minutes. Thus, seamless communication in a very short duration is what the clients can blindly rely on while using DCDial. Further, these communication campaigns and agent metrics can be monitored in real-time to divert the focus on making measurable improvements and thus, increase revenue. The payments are all collected categorically with built-in automated payment capabilities.

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DCDial Pricing

  • Free Trial Not Available
  • Starts at $79.00.
Genesys PureEngage logo
Manage your customer’s experience in an effective manner 4.3 Based on 698 Ratings
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What is Genesys PureEngage and how does it work?

Genesys PureEngage is a customer experience management software that offers help to its users with a personalized and self-centric approach across its all channels. This way, it allows the users to create their own brand loyalty. The software offers multi-cloud and omnichannel customer engagement solutions to its users. Users can meet their business needs in an efficient manner with the help of the software. Genesys Pure Engage allows them to integrate all of their systems while leveraging out existing investments at the same time. With Genesys PureEngage, users can even unify all their customer engaging teams, right from marketing to the service and support team. The application combines real-time journeys along with intelligent and world-class routing and digital transformations. It helps users to communicate with their clients in a personalized way, across voice, web, mobile, chats, social media and other messaging channels. Users can gain visibility in all skilled resources within a short span of time by using the predictive matching feature if the software. Finally, the software allows users to artificial intelligence in order to automate the dialogues and hire the top agents with predictive routing in the assisted services.

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Genesys PureEngage Pricing

  • Free Trial Available
  • Genesys PureEngage Offers Custom plan.
3CX logo

3CX

Get access to an interactive communication channel by 3CX 4.5 Based on 754 Ratings
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What is 3CX and how does it work?

3CX is a robust business communication software that helps companies to conduct remote business meetings, reply to service customer requests and work with more efficiency. The software is specially built for teams who are working remotely. It enables employees to make seamless video calls with the help of presentation and remote assistance tools. With a live chat facility, users can convert their visitors into leads, increase the frequency of communication with customers and enhance the overall experience, adequately. Moreover, a full-featured PABX system, offered by 3CX includes call queues, web conferencing and a built-in video call generation facility, enabling employees to boost customer services on the go. Employees can even reply to business SMS, website and Facebook messages, chat with co-workers, make or receive calls and start video calls to ensure customer satisfaction in every possible way. The software can also be used to send and receive instant text messages via a designated business phone number so that employees don’t have to use their personal mobile numbers.

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3CX Pricing

  • Free Trial Not Available
  • Starts at $145.00. Offers Free-forever plan.
Avaya Aura logo
Increase the effectiveness of conferences and meetings 4.3 Based on 163 Ratings
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What is Avaya Aura and how does it work?

Avaya Aura is a messaging and conferencing platform that allows you to communicate with people globally. Employees and clients benefit from the software by addressing more challenges in less time, leading to better outcomes faster than before. It has made it possible via dynamic collaboration, video conferencing, and additional features like any-device adaptability. Employees and clients benefit from the software. Employees get privileges that allow them to collaborate indefinitely. The software helps teams move quicker, connect more deeply, and resolve issues in the present by removing barriers across the enterprise. With a simple click, the software brings everyone into the same virtual room from any device, wherever in the world. Furthermore, breakthrough boundaries and use the whole collaboration spectrum to generate business goals. Furthermore, by using the Avaya Collaboration Unit to free up space on one's laptop and setting up meetings with strong Avaya devices, one may quickly connect to video systems and obtain greater audio.

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Avaya Aura Pricing

  • Free Trial Not Available
  • Avaya Aura Offers Custom plan.
LeadsRain logo
Manage your calls effectively with LeadsRain 5 Based on 2 Ratings
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What is LeadsRain and how does it work?

LeadsRain is an online predictive dialer that manages incoming and outgoing calls between available agents and further, optimises inputs to exterminate the loss of prospects. LeadsRain as software has several features, which collectively contribute to making it a popular name among eminent agencies. Blended Campaign connects the prospects with an inbound and outbound call facility. Smart pitch Auto-dial, Timezone wise dialling, Local Presence, Call Hijack, and Voicemail on-Answering are some of its notable modules available. LeadsRain allows working with reduced hardware and helps in scaling up quickly. It runs smoothly on popular web browsers like Google Chrome, Mozilla Firefox, Bing, Brave, Opera and Safari. Further, the dialer makes calls, segregates them based on answering behaviour and thereafter connects the human calls to agents. The calling campaigns are especially easy to curate where the only details required are the contact numbers of various agents in concern. An interactive dashboard allows clients to customise it the way they want, keeping only what’s desirable on the visual feed while hiding the rest.

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LeadsRain Pricing

  • Free Trial Available
  • Starts at $105.00.
NICE inContact CXone logo
One tap communication hub 4.1 Based on 1050 Ratings
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What is NICE inContact CXone and how does it work?

Nice inContact is cloud-based call place programming that assists organizations with amplifying the nature of leads and limit the expense of client association. The arrangement involves many highlights expected to handle inbound help demands and assists organizations with interfacing with their clients through various channels, for example, inbound/outbound voice calls, email, phone message, visit, virtual entertainment from there, the sky is the limit. NICE CXone works with organizations of all sizes to create extraordinary and trustworthy customer experiences that build deeper brand loyalty and relationships that last. With NICE CXone CXoneTM, the industry’s most complete cloud customer experience platform, we combine best in class Customer Analytics, Omnichannel Routing, Workforce Optimization, Automation and Artificial Intelligence, all on an Open Cloud Foundation, enabling an exceptional agent and customer experience—every time and on every channel With NICE CXone CXoneTM, the industry’s most complete cloud customer experience platform, we combine best in class Customer Analytics, Omnichannel Routing, Workforce Optimization, Automation and Artificial Intelligence, all on an Open Cloud Foundation, enabling an exceptional agent and customer experience—every time and on every channel. See how our customer centric expert services, innovative software, extensive ecosystem of valuable partnerships, and over a decade of global leadership can help you transform every experience and customer relationship for lasting results. Nice inContact offers different call steering highlights, as IVR, CTI and ACD. The framework likewise incorporates labor force improvement capacities, for example, e-picking up, recruiting and labor force the executives. The mixed prescient dialer device offers call mixing, message set down dialing, call concealment and auto dialer for mixed call places. The arrangement flawlessly coordinates with well known CRM applications like Salesforce and Oracle Service Cloud.

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NICE inContact CXone Pricing

  • Free Trial Not Available
  • NICE inContact CXone Offers Custom plan.
Aircall logo
Best call center software for you 4.2 Based on 517 Ratings
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What is Aircall and how does it work?

Aircall Call Centre software is a top-ranking call center software because it seamlessly integrates features with the most popular help desk tools. This tool offers customer relationship management, live chat, and eCommerce software to predict customer requirements on every call, helping businesses enhance their efficiency. Aircall is a useful cloud-based phone calling system and a call center solution to handle modern-day businesses effectively. It is a voice platform that ensures seamless service with productivity and helpdesk tools. Aircall is a great platform that helps businesses to run smoothly by supporting their sales team. It offers efficient and clear communication with the customers through deep insights and real-time analytics. And through its industry-leading call center features, customer relationships are enhanced. It assists businesses in making the phone calling process easy, accessible and transparent for the users. Businesses that use Aircall can receive advanced analytics and track the performance of their team’s and agent’s productivity. Moreover, they can check the team activity promptly on the live feed with an existing help desk and CRM feature that strengthens the understanding process. It is a flexible voice solution for businesses with custom, professional, and essentials pricing strategies.

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Aircall Pricing

  • Free Trial Available
  • Starts at $30.00. Offers Custom plan.

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