OmniPanel Alternatives and Competitors

Cx Moments AI tags tickets better and faster than your agents, no matter how complex and granular your categorization needs to be. Reduce friction. Scale your support at peak times. Detect self-service opportunities. Track customer feedback. Detect problems with new products. Check that old issues are resolved. Detect issues with new promotions. Alert in real-time on faulty processes generating extra costs. In one click, see what contact drivers are trending up and need special attention. Discover what areas your agents struggle the most with, and may need training on.

It is an efficient feedback analysis tool that uses advanced analytics by surfacing insights from customer comments. It has a tool, voice of customer (VoC) which gathers incoming customer data and provides feedbacks and alerts to your employees. It also has Employee Engagement feature which uses employee-tuned text analytics and gathers greater insights. Along with this, it has Analytics Overlay which extracts the maximum information from customer data and updates you with real-time alerts. In addition, it has closed loop feature in order to quickly identify the root cause of your customer’s complaint.

Augment CXM automatically breaks conversations down into the customer's intents, the products they are talking about, and the outcomes of those conversations giving you insight into every detail. They will take your data and your pain points together and push them through a proprietary semantic deep learning engine to build a custom artificial intelligence just for your organization.

CXInfinity is a Digital Omnichannel Customer Engagement Platform used to build customer service in real-time. The software offers tools to customize brand with logo, theme, and more. Proactively connect with the visitors with responses to maximize conversion with customer’s past interaction details on a single screen. Measure the real-time performance with reports to recognize trends and plan future actions. Small, Medium companies make use of the software.

GuideCX is a customer-centric project management software used for onboarding teams. It’s a smart solution that reduces go-time by nearly 30%. It works in a way that customers are kept in the loop thus improving satisfaction and outcomes. With the tool, teams know what needs to be done, who is accountable, and who needs help, while external customers know what to expect and with whom to communicate. It increases team efficiency and bandwidth, which leads to greater output and satisfaction. Users can map out their process and funnel pre-designed templates into a single project plan. It allows users to customize tasks to account for various stages as well. With the tool, users can white-label GuideCX’s product with their brand for customers, third parties, and vendors. Users can manage their expectations and workflow with automated communication making things simple. The tool provides insights into what’s happening with progress reports and automated email notifications. Users can analyze their project trends and optimize customer experience accordingly.

Squeaky's future-proof analytics suite lets capture up to 60% more data than legacy tools by putting customer privacy first. Use context-rich customer data and insights to make better decisions for business. Analyse and segment traffic to learn why visitors are converting and how can help more to succeed.

UserZoom is an Insight Management platform for digital teams, helping them gather, share and analyse CX and UX insights across the business to generate useful products. It helps companies schedule criteria related to digital experience performance, monitor it over time, compare it with the competitors besides aligning with generated business results. Further, the unified portal can be used by organisations to standardise UX metrics and questions in real-time, capture user-centric information and behavioural leads. Data stored within UserZoom is protected under TRUSTe’s Privacy Seal and SOC2 Type 2 certified portal. It is also compliant with the US-EU Privacy Sheild policy. Companies can also trust the solution to learn UX research best practices, get access to unlimited online courses and work along with a fixed research partner. The best part is, organisations can customise their working infrastructure within UseZoom based on the number of target users, specialised profiles handled, international needs and daily UX research.

Customer Journey Analytics software is available 24 hours a day, 7 days a week to assist businesses to decipher complex customer journeys and figure out where things go wrong and how they can improve. For BI tools, the increasing complexity of interactions over time and across an ever-increasing number of channels creates too much noise. With a simplified root cause analysis and interactive visualisations, you can swiftly activate change. [24]7 Customer Service Analysts can graphically slice, dice, point, and click to learn how to promote digital adoption, what drives repeat calls, and more with Journey Analytics. A suite of tools lets you manage human and bot interactions across digital and voice channels. You can modernise voice calls with [24]7 Active Share by empowering agents to provide graphically rich digital content directly to customers. You can determine the core reason for client drop-offs and take fast action to remedy the problem using [24]7 Journey Analytics. [24]7.ai On a single platform, Engagement Cloud allows you to swiftly design, manage, and deploy the leading conversational AI apps. Customer service is also transformed by [24]7.ai, which empowers self-service automation and allows customers to get what they want faster.

Fin Analytics provides ample insights, facilitating enhanced productivity of the CX and operations teams. The work insights platform reveal all undertaken methods that agents utilise for streamlining functions between SaaS applications. This ultimately enables better coaching processes and suitable technology for teams to delight their customers. It allows client organisations to optimise workflows by offering a clear insight into how many employees are required for a specific task. This eliminates every possibility of labour wastage and further, traces the tasks as they are carried forward via different applications. Every step can thus be optimised based on information from heavy data. Fin Analytics also points out the best performing employees and encourages client organisations to reward them for their hard work. This is done to eradicate employee churn since that is disrespectful and demoralising. Further, workshops can be arranged for other employees where the top performers can deliver their best methods to others, thereby enhancing performance and productivity rate.

Amplitude Analytics is a behaviour tracking platform that helps businesses to monitor their customers and other visitors’ behaviour and showcase them through a graph. The behavioural graph is the highest performing and intelligent database for digital behaviour that is built for speed, scale and complexity of modern digital products and teams. It gives insights into each customers’ behaviour about every product, to understand the optimal path towards business growth. The platform helps to navigate and read complex data to get an instantaneous answer, whether it is related to users’ strategies or predicting future outcomes. With its machine learning capability, Amplitude Analysis reads through the complicated data and finds patterns in them, makes predictions and intelligently adapts each experience based on their behaviour. The analytics provided by the platform helps to create better applications that run a faster and smarter business. These analytics also help to make better decisions enabling the entire system to get smart enough and grow in a seamless way.

Productlift is an analytics platform that captures user engagement data, transforms it into buying intent signals, and delivers actionable insights to sales teams of SaaS organizations. Helps to convert product into a sales tool to enrich sales funnel with Product Qualified Leads (PQL). PQLs used by companies such as Hubspot and Slack have shown to more than double the conversion rate of an MQL.

Quantum Metric automatically quantifies opportunities in your digital applications, helping you prioritize with more speed and confidence. New report from Harvard Business Review Analytics Services explores how Continuous Product Design optimizes experiences and enables transformation.With real-time insight into customer signals that help us test, learn, and iterate faster.

Heap offers a smarter way to build digital products. With comprehensive data collection and structured processes, Heap helps Product Managers understand their users, make data-driven decisions, and craft delightful digital experiences. Retroactive and codeless user analytics provide greater access to data and more granularity. Your team can always gather insights, generate hypotheses, and evaluate impact without waiting for developer resources. Decouple analytics from code with the flexibility of Virtual Events. Retroactively name, modify, merge, or create new Virtual Events for each user interaction without writing new tracking code or changing the underlying data. With Autocapture and Virtual Events, Heap delivers the most complete customer dataset. Never worry about what an event is, if it’s outdated, or what the context behind it is. Give everyone at your company instant access to behavioral insights. Enable your organization to make better decisions based on more complete customer data.

WebSTAT makes Web analytics easy and cost-effective. Our hosted analytics software tracks and stores web statistics for businesses and non-profit organizations of all sizes. You don't need thousands of dollars to get a good web traffic analysis package. Access to over 40 reports, including executive summaries, traffic patterns, visited pages, search engines, campaign tracking, and visitor details

LogRocket is a product analytics software that assists companies to improve their performance and offer a supreme product experience. It provides fixes to issues and drives engagements accordingly. The software understands real-time bugs and provides solutions for bettering customer support. Besides, it provides services that help developers to reproduce pixel-perfect replay for every session. Further, with LogRocket software professionals can resolve support tickets at a reduced time. It integrates the support workflow of the developers and helps them identify issues virtually. It also helps developers by monitoring and alerting issues beforehand, preventing regression. Every issue that a developer client faces gets equal importance. Further, it categorises the issues according to their priority. LogRocket’s functions are free of framework or language. Moreover, the software also integrates with a company's tools that they are already using to smoothen the process of fixing issues.

SiteWit is an automated big data-driven approach for the website, and paid search optimization for the major web and marketing platforms. Pick a monthly budget that works for your business. The charge a small monthly fee so more of your budget goes towards results. No need for Google Ads account or other services. The campaigns adjust multiple times a day to make sure you're not overspending on bad traffic, or underspending on good opportunities. Marketing without results is like a car without the steering wheel. The help you see results so you know if your marketing is working for you.

Pendo is a solution that helps product teams deliver the best products or services to their customers even as their needs keep changing. It gives comprehensive product analytics that helps users come up with data-driven decisions. It works in a way so that users can understand which features are adopted and ignored. The tool tracks all usage without any coding, tagging or instrumentation. Users can analyze how their customers move through workflows and then take action to improve their user experience. Through hyper-targeted surveys and polls, one could see how users think and feel about their products. It allows users to design and deploy rich in-app campaigns without any developer resources. Users can contact their customers through tailor messaging to ensure they are using all the features that are beneficial to them. It helps users get a clear signal about where they need to optimize their product including user experience for each segment. The platform allows users to coordinate around a central planning roadmap thus eliminating miscommunication and planning more productively.

PostHog is a versatile open-source platform for engineers crafting products and apps. Integrating tools like product analytics, feature flags, user surveys, and session replay empowers teams to glean deep insights into user behavior and act on them. Engineers utilize analytics, session replays, and surveys to debug issues swiftly and unearth new prospects. Feature flags, A/B experiments, and feature management facilitate seamless changes. As an all-in-one solution, PostHog empowers engineers to refine products, boost user engagement, and make informed decisions for optimal performance and growth. It's open-source essence and holistic approach establish PostHog as an indispensable resource for engineering teams striving to thrive in the competitive digital realm.

Consisting of four AI-enabled applications, Veritone Essentials allows you to get the most value out of your visual and audio media. These applications, powered by aiWARE, allow you to instantly search, analyze, and share information like never before. With Essentials, you can easily search a broadcast in near real-time, set up alerts for content and topics, automate air-checks, and track and verify ads, sponsorships, endorsements, and more.

Adtelligence Customer Intelligence is a customer intelligence platform that enables companies to personalise their entire digital sales performance. It helps businesses to collect transactional and customers’ behavioural data and transform it into personalised experiences that can generate more sales. Through Adtelligence Customer Intelligence, companies can use existing customer data to generate insights about their customers’ behaviour. They can also create an intelligent website that can identify visitors’ needs and respond to them with the best possible content. The platform helps users to automate their various processes. Through these processes, they can even address their customers with the right type of offers at the right time. Companies can reduce the burden of time-consuming and repetitive tasks as well as increase their capacity to achieve goals. Adtelligence Customer Intelligence is a powerful platform that is used by companies engaged in different sectors of banking, energy, banking, telco, games, classified, travel, e-commerce and insurance.