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About GuideCX

GuideCX is a customer-centric project management software used for onboarding teams. It’s a smart solution that reduces go-time by nearly 30%. It works in a way that customers are kept in the loop thus improving satisfaction and outcomes. With the tool, teams know what needs to be done, who is accountable, and who needs help, while external customers know what to expect and with whom to communicate. It increases team efficiency and bandwidth, which leads to greater output and satisfaction. Users can map out their process and funnel pre-designed templates into a single project plan. It allows users to customize tasks to account for various stages as well. With the tool, users can white-label GuideCX’s product with their brand for customers, third parties, and vendors. Users can manage their expectations and workflow with automated communication making things simple. The tool provides insights into what’s happening with progress reports and automated email notifications. Users can analyze their project trends and optimize customer experience accordingly.

Screenshots & Videos

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Pricing

Platforms Supported

  • Browser Based (Cloud)
  • Mobile App (Android, iOS)

Organization Types Supported

  • All (Small, Medium, Large)

API Support

  • Available

Modes of Support

  • Business Hours, Online

GuideCX Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Quotation Based )

Pricing Plans

Disclaimer: The pricing details were last updated on 07/04/2020 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about GuideCX Pricing.

GuideCX Alternatives

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GuideCX Reviews

User Rating

4.7/5 (Based on 410 Ratings)

Ratings Distribution

  • Excellent

    82.9%
  • Very Good

    15.6%
  • Average

    1.2%
  • Poor

    0%
  • Terrible

    0.2%

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Review Summary

GuideCX receives positive feedback for its user-friendly interface, ease of implementation, and effective customer onboarding process. Reviewers commend its robust feature set, including comprehensive analytics, customizable dashboards, and workflow automation capabilities. They also appreciate the responsive and knowledgeable customer support team. Some users mention occasional glitches and bugs, but most find GuideCX to be a valuable tool for improving customer communication and support. Overall, reviewers agree that GuideCX is a reliable and feature-rich platform that enhances customer engagement and satisfaction.

Pros

  • Userfriendly interface and easy setup, enabling quick implementation and reducing the learning curve for users.
  • Advanced analytics and reporting capabilities provide valuable insights, helping businesses optimize their customer support operations.
  • Integrates seamlessly with various CRM and ticketing systems, streamlining workflows and centralizing customer data.
  • Offers comprehensive knowledge base and documentation, ensuring smooth onboarding and ongoing support for users.

Cons

  • Limited customization options may hinder the adaptation of the platform to specific business needs and preferences.
  • Some users have reported occasional technical glitches and stability issues, affecting the overall user experience.
  • The pricing structure might be perceived as expensive for small businesses or startups with limited budgets.
  • Customer support response times could be improved to ensure prompt assistance and resolution of user queries.

GuideCX User Reviews

AI-Generated from the text of User Reviews

Videos on GuideCX

GuideCX FAQs

What are the top alternatives for GuideCX?

Does GuideCX provide API?

Yes, GuideCX provides API.

GuideCX Contact

Vendor Details

Draper, UT

Contact Details

(801) 455-5008

https://www.guidecx.com/

Social Media Handles

GuideCX Integrations

Disclaimer

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