Home/Text Mining Software/Inmoment
Updated on: December 8, 2019
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Inmoment - Text Mining Software : SaaSworthy.com
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Best solution to improve your CX efforts.
(36 Ratings) Write Review

It is an efficient feedback analysis tool that uses advanced analytics by surfacing insights from customer comments. It has a tool, voice of customer (VoC) which gathers incoming customer data and provides feedbacks and alerts to your employees. It also has Employee Engagement feature which uses employee-tuned text analytics and gathers greater insights. Along with this, it has Analytics Overlay which extracts the maximum information from customer data and updates you with real-time alerts. In addition, it has closed loop feature in order to quickly identify the root cause of your customer’s complaint.

Inmoment Features Show All Features

Inmoment Technical details

Support Business Hours Online Customer Type Large Enterprises Medium Business
API NA Location / Phone Number Utah, U.S.A./1-800-530-4251
Deployment SaaS/Web/Cloud Category Text Mining Software

Inmoment Pricing

Pricing ModelFree Trial , Quotation Based
How much does Inmoment cost ?
Inmoment provides a custom pricing for their software.

InMoment offers different products on quote-based pricing. Please contact the vendor for the latest pricing.

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Disclaimer: The pricing details were last updated on 12/04/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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Inmoment Reviews

Based on 36 Rating(s)
Rating Distribution
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  • 7
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Ross MillerSource : play.google.com
(Reviewed on 23 August 2019)

Stopped working... just give a white screen

Georgie EvansSource : play.google.com
(Reviewed on 22 August 2019)

Used to work fine but now the summary page won't scroll on your phone so unable to see recent comments/surveys. This was my main reason for installing the app to check our ratings, and any impacts on the go, so is now useless to me.

Louis ParkeSource : play.google.com
(Reviewed on 17 June 2019)

a lot of reviews are negative and innaccurate yet they still are allowed to adjust the ratings. replys to responses should be allowed to rectify the wrong reviews given.

Jason HearneSource : play.google.com
(Reviewed on 26 May 2019)

This is a very disappointing app. It is not formatted for phones. This app has not been updated for over 6 months which tells me that very little thought or care has gone into it. If I was Inmoment I would start focusing on my customer reviews since you are in the business of providing a platform for my customers reviews.

Chris DaySource : play.google.com
(Reviewed on 25 April 2019)

barely works

Chad FullerSource : play.google.com
(Reviewed on 16 April 2019)

The worst app I have ever used before. Embarrassing that they don't fix it.

Kirsty WilliamsSource : play.google.com
(Reviewed on 12 April 2019)

I could only log in once then every time it was just a blank screen. Pointless.

Neil EastmentSource : play.google.com
(Reviewed on 02 April 2019)

Takes ages to log in to. rarely works once you've finally logged in.

Tzouliana NtragkotiSource : play.google.com
(Reviewed on 21 March 2019)

Doesn't work...

simon astellSource : play.google.com
(Reviewed on 20 March 2019)

it was Brill app....but it's so slow that I've given up using it since the update

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