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Updated on: June 17, 2019
What is Inmoment ?
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Inmoment - Text Mining Software : SaaSworthy.com
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Inmoment

Best solution to improve your CX efforts.
★★★★★
★★★★★
(3 Ratings) Write Review

It is an efficient feedback analysis tool that uses advanced analytics by surfacing insights from customer comments. It has a tool, voice of customer (VoC) which gathers incoming customer data and provides feedbacks and alerts to your employees. It also has Employee Engagement feature which uses employee-tuned text analytics and gathers greater insights. Along with this, it has Analytics Overlay which extracts the maximum information from customer data and updates you with real-time alerts. In addition, it has closed loop feature in order to quickly identify the root cause of your customer’s complaint.

Inmoment Features Show All Features

Inmoment Technical details

Support Business Hours Online Customer Type Large Enterprises Medium Business
API NA Contact Utah, U.S.A./1-800-530-4251
Deployment SaaS/Web/Cloud Category Text Mining Software

Inmoment Pricing

Pricing ModelFree Trial , Quotation Based
How much does Inmoment cost ?
Inmoment provides a custom pricing for their software.
InMoment
Custom

InMoment offers different products on quote-based pricing. Please contact the vendor for the latest pricing.

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Disclaimer: The pricing details were last updated on 12/04/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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Inmoment Reviews

OVERALL RATING
5
Based on 3 Rating(s)
Rating Distribution
  • 3
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Dale S.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 01 August 2018)
Thinking out side the box and give you more than just a survey

Pros: The system allow you to go through call your comments and figure out what is working for your company and what is hurting it. The antithetical part is fan tactic. The customer support is second to non.

Cons: I cannot think of alot of cons with inmoment. They have live support 24 X 7. Some time the right hand does not know what the left had is doing but this seem to be getting better over the past year.

Overall: When use correctly I know what my client like and what they do not like.

...more
Verified ReviewerSource : capterra.com
★★★★★
★★★★★
(Reviewed on 13 June 2018)
Excellent to see the "guest view" of our operations.

Pros: Gives real time concerns and areas to address in overall operations. Great way to keep in touch and improve on guest relatio ns.

Cons: Honestly I do not have cons. This software puts all areas in a few different ways to accommodate to what works best for you. Exp. Charts, percentages, graphs.

Overall: Being up to date on guest relations in store.

...more
Alison O.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 06 December 2016)
InMoment Review

Comments: InMoment is a great tool for capturing customer data and setting up different types of customers. Reporting inside moment is very hard to use, especially when setting up parameters and custom reports for different parts of your organization. InMoment does have excellent customer service and is quick to answer questions.

...more

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Questions on Inmoment

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Which text mining software delivers really high performance?

J
Answered by Jaigopal Charan | 1 years ago

Keatext, Inmoment and Sysomos are best in terms of performance.

 

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