Inmoment Pricing, Reviews and Features (September 2023)

Inmoment Features Show All Features

Text Mining Features

Import-Export OptionAllows import/export of data as PDF,PNG,HTML files
Geospatial AnalysisIntegrates with geospatial tool to gather information based on geographical locations
Built-in LibraryGives instant access to past customer conversations that is stored in library
Document ClassificationClassifies structured and unstructured document based on analysis
Audience AnalysisAllows to monitor customer feedbacks in real-time
SegmentationThe process of separating a market into distinct consumer groups with similar characteristics is known as segmentation, and it's an important part of any customer strategy. Customer and participant segmentation enables a company to decide which consumers are the most profitable and how best to sell to them while still delivering outstanding service. An organization may then use this information to decide which investments would yield the best results.
Sentiment AnalysisA social media sentiment analysis tells you how people feel about your brand online. Rather than a simple count of mentions or comments, sentiment analysis considers emotions and opinions. It involves collecting and analyzing information in the posts people share about your brand on social media.
Predictive AnalysisPredicts customer behaviour and emerging trends based on real-time conversations
Multi-language SupportAvailable in multiple languages to support global customers
Competitive AnalysisMonitors activities of competitive products and services

Inmoment Technical details

Support

Business Hours Online

Customer Type

Large Enterprises Medium Business

API

Location / Phone Number

Utah, U.S.A./1-800-530-4251

Deployment

SaaS/Web/Cloud

Official Website

https://www.inmoment.com/

Category

Text Mining Software

Inmoment Pricing

Pricing ModelFree Trial , Quotation Based

Core cx

Custom

The CoreCX package includes:

Self-serve NPS, CSAT and CES micro-surveys deployed in-app web or mobile, or through email, SMS
Text and sentiment analytics
Data exploration to mine unstructured feedback
Reporting and dashboards to facilitate action and monitor trends
Integrations with key systems of record

Enterprise

Custom

The Enterprise Package includes:

Professional package elements
Self-serve or managed service surveys for transactional, relational, and market research
Industry specific text and sentiment analytic models
Field level reporting
Location-based action planning
Case management and closed-loop
Advanced and native integrations with key systems of record

Custom

The Custom Package includes:

Robust survey and data collection across any/all channels
Extensive reporting that spans the enterprise–top of house to the front line
Predictive and advanced analytics to facilitate recommendations and workflow
Robust integrations with key systems of record
Action planning, advocacy, case management, closed-loop, and more
A unique combination of Customer Experience (CX), Employee Experience (EX), Marketing Experience (MX), and Product Experience (PX)

Disclaimer: The pricing details were last updated on 08/10/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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