It is an efficient feedback analysis tool that uses advanced analytics by surfacing insights from customer comments. It has a tool, voice of customer (VoC) which gathers incoming customer data and provides feedbacks and alerts to your employees. It also has Employee Engagement feature which uses employee-tuned text analytics and gathers greater insights. Along with this, it has Analytics Overlay which extracts the maximum information from customer data and updates you with real-time alerts. In addition, it has closed loop feature in order to quickly identify the root cause of your customer’s complaint.
|Support||Business Hours Online||Customer Type||Large Enterprises Medium Business|
|Deployment||SaaS/Web/Cloud||Category||Text Mining Software|
InMoment offers different products on quote-based pricing. Please contact the vendor for the latest pricing.
Disclaimer: The pricing details were last updated on 12/04/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
Stopped working... just give a white screen
Used to work fine but now the summary page won't scroll on your phone so unable to see recent comments/surveys. This was my main reason for installing the app to check our ratings, and any impacts on the go, so is now useless to me.
a lot of reviews are negative and innaccurate yet they still are allowed to adjust the ratings. replys to responses should be allowed to rectify the wrong reviews given.
This is a very disappointing app. It is not formatted for phones. This app has not been updated for over 6 months which tells me that very little thought or care has gone into it. If I was Inmoment I would start focusing on my customer reviews since you are in the business of providing a platform for my customers reviews.
The worst app I have ever used before. Embarrassing that they don't fix it.
I could only log in once then every time it was just a blank screen. Pointless.
Takes ages to log in to. rarely works once you've finally logged in.
it was Brill app....but it's so slow that I've given up using it since the update