Inmoment

About Inmoment

It is an efficient feedback analysis tool that uses advanced analytics by surfacing insights from customer comments. It has a tool, voice of customer (VoC) which gathers incoming customer data and provides feedbacks and alerts to your employees. It also has Employee Engagement feature which uses employee-tuned text analytics and gathers greater insights. Along with this, it has Analytics Overlay which extracts the maximum information from customer data and updates you with real-time alerts. In addition, it has closed loop feature in order to quickly identify the root cause of your customer’s complaint.

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Pricing

Free Trial Available
Offers Custom plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

99%
Reviews

93%
Momentum

64%
Popularity

79%

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

Large Enterprises
Medium Business

API Support

NA

Modes of Support

Business Hours, Online

Inmoment Features

Show Feature Explanation

Show Missing Features

Text Mining Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

99%

Import-Export Option

Allows import/export of data as PDF,PNG,HTML files

Geospatial Analysis

Integrates with geospatial tool to gather information based on geographical locations

Built-in Library

Gives instant access to past customer conversations that is stored in library

Document Classification

Classifies structured and unstructured document based on analysis

Audience Analysis

Allows to monitor customer feedbacks in real-time

Segmentation

Groups and segregates audiences based on defined criteria

Sentiment Analysis

Allows discovering the stand of customers/audience towards a brand/product/service through analysis of opinion made in comments.

Predictive Analysis

Predicts customer behaviour and emerging trends based on real-time conversations

Multi-language Support

Available in multiple languages to support global customers

Competitive Analysis

Monitors activities of competitive products and services

Inmoment Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Quotation Based )

Pricing Plans

Core cx Custom

The CoreCX package includes:

Self-serve NPS, CSAT and CES micro-surveys deployed in-app web or mobile, or through email, SMS
Text and sentiment analytics
Data exploration to mine unstructured feedback
Reporting and dashboards to facilitate action and monitor trends
Integrations with key systems of record

Enterprise Custom

The Enterprise Package includes:

Professional package elements
Self-serve or managed service surveys for transactional, relational, and market research
Industry specific text and sentiment analytic models
Field level reporting
Location-based action planning
Case management and closed-loop
Advanced and native integrations with key systems of record

Custom Custom

The Custom Package includes:

Robust survey and data collection across any/all channels
Extensive reporting that spans the enterprise–top of house to the front line
Predictive and advanced analytics to facilitate recommendations and workflow
Robust integrations with key systems of record
Action planning, advocacy, case management, closed-loop, and more
A unique combination of Customer Experience (CX), Employee Experience (EX), Marketing Experience (MX), and Product Experience (PX)

Disclaimer: The pricing details were last updated on 08/10/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Inmoment Pricing