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About CXInfinity

CXInfinity is a Digital Omnichannel Customer Engagement Platform used to build customer service in real-time. The software offers tools to customize brand with logo, theme, and more. Proactively connect with the visitors with responses to maximize conversion with customer’s past interaction details on a single screen. Measure the real-time performance with reports to recognize trends and plan future actions. Small, Medium companies make use of the software.

Screenshots & Videos

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Pricing

Platforms Supported

  • Browser Based (Cloud)

Organization Types Supported

  • All (Small, Medium, Large)

API Support

  • NA

Modes of Support

  • 24/7 (Live rep), Online

CXInfinity Features

Workflow Management

Helps in managing and ensuring smooth flow of the tasks assigned to a team or organization

Live Chat

Allows you to instantly communicate with your customers on chats

Customer Engagement

Enables the brand to maintain contact with their potential customers

Reporting (Analytics)

Helps to get insightful reports and task performance analytics to measure the task monitoring outcomes

Automated Routing

Helps automatically routing queries and data to the right agent

Feedback Management

Assists in managing the feedback provided or received after accomplishing an assigned task

CXInfinity Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Quotation Based )

Pricing Plans

Essential Custom

Features

  • Web and mobile Chat
  • Agent workspace & productvity tools
  • Standard reporting
  • File transfer on chat
  • Canned messages
  • Chat transfer
  • Wrap-up & tagging

Professional Custom

Features

  • Includes features of Essential plan, plus
  • Email, Facebook, Twitter,WhatsApp, SMS
  • Video & Voice Chat
  • Video & Voice Chat
  • Inteligent skill based routing
  • Realtime Reporting
  • Language Localization
  • Standard 3rd party application integration

Enterprise Custom

Features

  • Includes features of Professional plan, plus
  • Built-in Case Management
  • Built-in Knowledge Base
  • Smart Bots
  • Surveys
  • Co-Browse
  • Voice Integration with Cisco & Avaya
  • Dedicated Account Manager

Ultimate Custom

Features

  • Includes features of Enterprise plan, plus
  • Custom Integration
  • Custom Reports
  • Monitoring Wallboard
  • Custom Agent Desktop

Screenshots of Vendor Pricing Page

Pricing screenshot

Disclaimer: The pricing details were last updated on 24/05/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about CXInfinity Pricing.

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CXInfinity Reviews

User Rating

4.8/5 (Based on 5 Ratings)

Ratings Distribution

  • Excellent

    83.3%
  • Very Good

    16.7%
  • Average

    0%
  • Poor

    0%
  • Terrible

    0%

Do You Use CXInfinity?

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CXInfinity User Reviews

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CXInfinity FAQs

What is CXInfinity used for?

CXInfinity offers the following functionalities:

  • Workflow Management
  • Live Chat
  • Customer Engagement
  • Reporting (Analytics)
  • Automated Routing
  • Feedback Management

Learn more about CXInfinity features.

Does CXInfinity provide API?

No, CXInfinity does not provide API.

CXInfinity Contact

Vendor Details

Bethesda, MD

Contact Details

+1 (888) 544-8081

https://www.cxinfinity.com/

Social Media Handles

CXInfinity Integrations

Salesforce
Salesforce CRM Software

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