Happitu Alternatives and Competitors

SmartSupport unifies knowledge base software and community forums to deliver an all-in-one SaaS web self-service solution. Powerful knowledge base management tools give you full control over your support content, increase productivity, improve customer satisfaction scores and reduce operational costs. Provide your customers and agents with the best answers while lowering the workload and support costs. SmartSupport’s search engine offers excellent search capabilities, relevancy and accuracy. Rely on natural language search, hit highlighting, faceted navigation, rich document handling, content tagging, and more to find the most relevant information.

Whelp provide a truly omnichannel software solution for businesses to unify all existing traditional and modern customer support channels into one feature-rich platform. We help businesses to build one-to-one approach to customer support and service, convert leads faster into customers, learn everything about every customer from purchase and engagement history to most frequently asked questions.

Discover the ultimate customer service solution tailored for small and medium businesses with multifaceted platform, designed to streamline the support and engagement processes. The software simplifies customer interactions by seamlessly converging various communication streams—converting emails into trackable tickets, facilitating real-time conversations through a chat messenger, and efficiently managing phone calls with routing and callback features. Ensuring round-the-clock availability, the platform offers unparalleled 24/7 support in 39 languages. The integration of gamification elements like Rewards and Badges motivates support team to excel, while the mobile app ensures accessibility on Android and iOS devices, keeping connected in minutes. Social media connectivity with platforms like Facebook and Twitter empowers to keep a pulse on the brand's online presence and swiftly attend to client inquiries. Elevate business's customer service experience with the versatile help desk software.

Simon looked at all of the available help desk software on the market and quickly discovered that none of it had been built for SMEs; it was all too complicated to configure and use.

Wix Answers is a unified customer support solution that puts the agent-customer interactions in one single view. All real-time and offline support requests are visible and manageable in one feed, enabling agents to easily bounce between conversations without spending time switching tabs. However customers choose to reach support, agents can see their entire journey in one chronological view. Answers provide the context they need to help customers quickly and accurately. Enable faster, more consistent responses with AI-powered article suggestions and saved replies.

TWiki is a flexible, powerful, and easy to use enterprise wiki, enterprise collaboration platform, and web application platform. It is a Structured Wiki, typically used to run a project development space, a document management system, a knowledge base, or any other groupware tool, on an intranet, extranet or the Internet. Upload and download any file as an attachment to a page by using your browser. This is similar to file attachments in an e-mail, but it happens on web pages.

iSupport Software is the oldest continually operating provider of business automation software for IT help desk and customer service operations. iSupport enables you to manage Incidents, Problems, Changes, CMDB, Assets, Knowledge, Workflows, and more. Medium to large businesses that need the ability to automate complex business processes.

ice Contact Center software is an all-in-one customer communication platform used to automate workflows. The software offers tools like real-time monitoring to gain insights with surveys and transcripts. The outbound dialing tool used to measure productivity and workflows with 100 pre-built reports. It supports Mobile Android and iOS. It integrates with Salesforce, SolarWinds, Sugar CRM and more.

Web+Center is a suite of open source, web-based help desk applications that run onsite or in the cloud and support all browser-based devices, including PCs, Macs, smart phones and tablets. With access to 100% of the source code, organizations can create the ideal customized solution for their unique business needs for applications such as IT help desk, customer support, asset tracking and facilities management. Community colleges, hospitals, small businesses, non-profits and government organizations love Web+Center’s rich feature set and ease of use. A full version of the suite is free for up to 2 techs and does not time out, nor is it limited by the number of customers or cases. There are a lot of help desk vendors providing similar products today. The Internet Software Sciences help desk offering is unique in that it offers a high return on investment by providing you with a solution that you can grow with while customizing it into a very efficient help desk for minimal cost. We can offer this longer-term offering by providing you with 100% of the source code that is designed to be customized to include your specific business functions.

HelpDeskEddy is a unified system of customer service that is always at hand for your needs. You can surprise with your customer service through our simple and easy high-quality client service. With endless possibilities, you can connect our system to your existing mailboxes and create tickets directly from the incoming emails. Incoming emails are checked automatically by the system and every incoming email is converted into “a ticket”. Within our system is a list of tickets matching to the list of emails you have in your inbox with all the content and attachments included.

ManageEngine ServiceDesk Plus is a flexible and scalable help desk software that offers better visibility and central control.The software helps adding value to your IT help desk through effective integration with IT management apps.It smartly automates all your help desk activities and is capable to support extensive reporting. Codeless customization allows creative freedom and ensures better adaptation to suit your unique business requirements. The tool can be deployed on either cloud or on premises. The software is available in 3 variants like Standard, Professional and Enterprise level. Each of the forms come suitably equipped with help desk features.

Notion is a comprehensive management tool that lets users write, plan, collaborate, and organize. It aims to eliminate the need for several tools by bringing multiple functionalities in one software. It offers features for notes and documents with lists made of checkable elements that also get struck out once checked. Notion even offers functionality to create and maintain a neat and categorized knowledge base for the team. Users can manage their tasks & projects using Kanban layout boards, a calendar, and list views. Tasks and issues can be created and maintained and their related info can be tracked. Statuses can be changed and team collaboration is possible. The tool also has the functionality to manage spreadsheets and databases. Users can also access several keyboard shortcuts using slash (/) commands. The UI is drag-and-drop friendly. Notion also embeds several other apps including Google Sheets, Docs, Drive, Maps, Figma, Invision, Framer, Twitter, and more.

GitBook is an enterprise wiki software that enables you to create attractive documents for your users and to consolidate your team's information for enhanced collaboration. It offers a sophisticated editor to work on your documents without the need of any technical or design skills. GitBook is a versatile tool for sharing and collaborating for all types of information. With GitBook, you can publish your documents anywhere in seconds because they are fully designed and drafted by you. You can sync your markdown files and convert them to beautiful documents in a matter of seconds. For greater productivity, you can consolidate your knowledge and interact with your team in a single, well-organized workplace and ensure that everyone is on the same page. The platform provides a knowledge-sharing environment for your team to create great-looking documentation for your users with it. It also offers insights for your users that's perfect for them, and can easily integrate with your API. It is available free of cost and can synchronise great-looking documentation with your GitHub project easily and effectively for enhanced collaboration.

Zoho Wiki is a knowledge management software and sharing tool, that fulfils the particular needs of different knowledge management teams at a go. Zoho Wiki makes it easier to assign employees to newly created workspaces, customise the portal and stay updated with the latest trends and discoveries. Clients can create a centralised repository for information where team members can collectively contribute their share of knowledge. This enables exposure to personal and new ideas that might become game-changers in the long run. The information uploaded in the repository is entirely safeguarded with reliable security protocols. Security measures for each page can be set individually with fine-grained accessibility. The interface of Zoho Wiki can be changed to accommodate the brand needs with relevant themes and even the brand logo if necessary. Banners can be personalised to create a look that is attractive and exclusive. The Zoho Wiki editor is one of the simplest editing tools that is used to create modifications without hassles.

Knowledge Assist uses AI to empower your contact center agents with accurate, relevant information in real time. It blends highly crafted responses, integrates to relevant data sources, and reads internal and external websites and documents to create an evolving knowledge base that assembles the most relevant information. Knowledge Assist empowers your agents to provide quick, accurate and consistent answers, while helping improve performance and efficiency.

ScheduleOnce provides end-to-end scheduling solution to its users and their customers. You can accept appointments and your customers or clients can book their own appointments from anywhere, anytime. With appointment scheduling feature, appointment reminders too is available. It includes features like group scheduling, class scheduling, automated scheduling, facility scheduling etc. This also helps in resource scheduling, processing payment online, meeting room booking, calendar management from any location you wish. ScheduleOnce facilitates dealing with online customer reservations on an automated basis. It is an integrated scheduling platform that can manage all your bookings.

Domain Scout provides its users with a platform through which they can discover domain names for their projects. The software monitors several newly expired domains every day from various sources and then index them into the powerful expired domain search tool. Users can combine their keywords with several other words to get domain name ideas. The keyword spinner feature combines keywords with hundreds of words and shows which domains are available. Domain Scout software enables its users to use name generator tool that will generate random pronounceable domain names which are often unique and brandable. The software allows its users to use domain hacks which is a method of combining domain names, TLD and a URL path to spell out the keywords which can be used to create extremely short and interesting domain names. Users can get notified when the WHOIS information for a domain change which is useful in case the user is waiting for a domain to expire or be renewed.

EasyVista Self Help revolutionizes the concept of knowledge management, empowering users to independently resolve issues with an intuitive, media-rich experience. By enabling the upload of informative documents, instructional videos, and vivid imagery, this platform ensures that solutions are not only accessible but also engaging. Its versatile syndication capabilities extend the reach of the knowledge base across a myriad of user touchpoints, including websites, portals, corporate applications, and even messaging platforms. Additionally, the platform's advanced analytics offer deep insights into user engagement and knowledge utilization, optimizing the efficiency of the employee self-service strategies. With EasyVista Self Help, organizations can transform their customer and employee support from reactive to proactive, facilitating a seamless self-service environment.

Document360 is a knowledge base creation platform that allows brands to create a self-service portal for their customers. It solves the issue of answering FAQs of the customers by setting up a public-facing knowledge base where the organization can create articles regarding the questions and a robust search engine as well that provides results on keyword inputs. Content managers can maintain several versions of the articles allowing them to restore the content to any version in case of any accidental change. To make the website SEO-friendly, admins can define different segments such as page title, article tags, and featured image. The contents can also be categorized up to 6 levels and existing categories can be reorganized as well. The manager can also hide categories and define user access to members in order to prevent the content from any unauthorized access or edits. Document360 also brings a complete set of editing tools. One can add images/videos to the content, share code snippets, add tables, do hyperlinking and more. On top of all these, there is also an advanced security module that enables backup and restore of the contents, exporting/ importing documents to/from local drives, etc.

Guru is a collaborative knowledge management solution that provides individuals and teams with the knowledge they need to complete their job successfully. The software helps them to reduce search time for the right information so they could respond to individual customers’ questions quickly and easily. The solutions Verification and Browser Extension ensures that employees will always have access to information that they need to finish their job confidently. It also makes it easier for new employees to find the right information quickly. This helps businesses to thrive, and reduces the cost of administrative support. Guru sends Knowledge Alerts in real-time to team members about new releases, updates and more and also sends a notification to users that their team members have seen the information. If the users missed their meeting, then they can access critical information shared by other attendees on the go. Guru not only organizes the information but also delivers appropriate context facilitating better work management.