Verizon Knowledge Assist Alternatives and Competitors

SmartSupport unifies knowledge base software and community forums to deliver an all-in-one SaaS web self-service solution. Powerful knowledge base management tools give you full control over your support content, increase productivity, improve customer satisfaction scores and reduce operational costs. Provide your customers and agents with the best answers while lowering the workload and support costs. SmartSupport’s search engine offers excellent search capabilities, relevancy and accuracy. Rely on natural language search, hit highlighting, faceted navigation, rich document handling, content tagging, and more to find the most relevant information.

Inbenta Knowledge is a powerful AI-based knowledge center that enables you to rapidly locate answers, manage knowledge, and easily produce knowledge to improve self-service. Inbenta's Knowledge, which is powered by a high-performing AI, allows for search by meaning and can translate human language to provide rapid responses to recurring user requests, resulting in higher customer satisfaction. Support requests are dramatically reduced, and your agents can focus on the few challenging issues that require human interaction, by providing keyword-agnostic access to commonly asked questions, product specifications, and more. Its robust analytics capabilities assist you in identifying search trends, popular subjects, and content gaps, allowing you to better respond to client requests and maximize self-serve assistance. Up to 95% correct response rates and a 10:1 self-service ratio are the results. Plus, owing to our long-tail SEO capabilities, your knowledge content may be indexed to help you enhance Google ranks and attract more traffic. The tool's ability to connect to third-party integrations and content sources via webhooks, APIs, and SDK connectors is the cherry on top.

Introducing KnowledgeBot.ai - the ultimate chatbot for professionals! This revolutionary AI is perfect for teams that require accurate answers to keep them ahead of the game. With its fact-checking capabilities, can trust that the information it provides is trustworthy and reliable. KnowledgeBot.ai does more than just deliver answers - it also looks team's experts and other sources to continuously improve and remain up-to-date. When stuck, KnowledgeBot.AI can ask for help from experts if it needs further assistance. This ensures that its functions are always up-to-date, even as more information becomes available. The conversational AI is intuitive and easily customizable, so can create the perfect chatbot for team's specific needs. Plus, its cost-effective design makes it a great choice for any budget. Experience the power of KnowledgeBot.ai for yourself and discover how our AI can help make job simpler, more efficient, and more accurate. With its intelligent design and cutting-edge capabilities, KnowledgeBot.ai can revolutionize the way team does business. Get started today and unleash the power of AI in workplace!

HelpHub software emerges as a dynamic platform for small to medium-sized companies aiming to curate and manage a knowledge base brimming with original, AI-enhanced content. Its intuitive drag-and-drop editor tool allows for seamless customization, enabling businesses to personalize their content by incorporating their unique logo, favicon, and color scheme, and even setting a branded domain name. Collaborative by design, HelpHub facilitates teamwork, inviting members to contribute and refine information collectively. Furthermore, the software offers a user-engagement feature, capturing the users' votes on articles, which feeds into the analytics dashboard—a powerful tool for gauging key performance metrics, ensuring that the knowledge base evolves in response to user needs and preferences.

KnowledgeBase software offers customer support and effortless self-service. Provide customers with in-depth articles to solve their problems, before they reach out support agents and solve their problems. Implement an SEO-friendly knowledge base and get more potential customers by ranking higher in search results.

With Talisma Knowledgebase, service and support groups can continually capture, create, and refine knowledge solutions as part of their daily workflow. As solutions are approved and published to the knowledgebase, they become immediately available for shared use across functional areas and multiple channels, including phone, email, chat, and the Web. Easily track and report on knowledge articles accessed, categories of knowledge used, questions asked that did not result in a correct answer, customer satisfaction levels, and much more.

Knowledge is scattered over documents and people. Find everything fast in one place, in Microsoft Teams. Give new hires a tool to ask questions and find real solutions. Get them up to speed in record time. Stop wasting time solving duplicate questions in your company. Get the information you need faster. Preserve expertise and knowledge when team members leave the organization or move to a new role.

Introducing ChatHelp, an AI-powered knowledge base for their business! ChatHelp provides the easiest and most efficient way to increase the daily work efficiency of their enterprise. With a private AI assistant, ChatHelp leverages its knowledge of their industry, processes, and competitors to save them time and money on customer management. On top of that, it interacts with potential customers around the clock via Website Chat Widgets, giving them the opportunity to drive more sales with minimal effort. And that’s not all - let ChatHelp train itself with website data as well as other documents so them never miss a beat! Don’t wait any longer - make their life easier with ChatHelp today!

Uman.ai is a powerful AI-driven platform that helps companies gain collective knowledge from their employees. It enables organizations to curate relevant content and integrate with their internal knowledge base. It also helps build real-time competency profiles for each individual employee and the entire organization. This helps managers to more accurately assess the skills they need in order to make better decisions and improve their staffing. Uman.ai allows teams to share their knowledge and increase efficiency. By using machine learning, it helps to identify and capture important information quickly, giving teams the ability to work smarter. It also provides the ability to track and measure the impact of the knowledge gained, so that teams can be better informed and more productive.

ManageEngine ServiceDesk Plus is a flexible and scalable help desk software that offers better visibility and central control.The software helps adding value to your IT help desk through effective integration with IT management apps.It smartly automates all your help desk activities and is capable to support extensive reporting. Codeless customization allows creative freedom and ensures better adaptation to suit your unique business requirements. The tool can be deployed on either cloud or on premises. The software is available in 3 variants like Standard, Professional and Enterprise level. Each of the forms come suitably equipped with help desk features.

Notion is a comprehensive management tool that lets users write, plan, collaborate, and organize. It aims to eliminate the need for several tools by bringing multiple functionalities in one software. It offers features for notes and documents with lists made of checkable elements that also get struck out once checked. Notion even offers functionality to create and maintain a neat and categorized knowledge base for the team. Users can manage their tasks & projects using Kanban layout boards, a calendar, and list views. Tasks and issues can be created and maintained and their related info can be tracked. Statuses can be changed and team collaboration is possible. The tool also has the functionality to manage spreadsheets and databases. Users can also access several keyboard shortcuts using slash (/) commands. The UI is drag-and-drop friendly. Notion also embeds several other apps including Google Sheets, Docs, Drive, Maps, Figma, Invision, Framer, Twitter, and more.

GitBook is an enterprise wiki software that enables you to create attractive documents for your users and to consolidate your team's information for enhanced collaboration. It offers a sophisticated editor to work on your documents without the need of any technical or design skills. GitBook is a versatile tool for sharing and collaborating for all types of information. With GitBook, you can publish your documents anywhere in seconds because they are fully designed and drafted by you. You can sync your markdown files and convert them to beautiful documents in a matter of seconds. For greater productivity, you can consolidate your knowledge and interact with your team in a single, well-organized workplace and ensure that everyone is on the same page. The platform provides a knowledge-sharing environment for your team to create great-looking documentation for your users with it. It also offers insights for your users that's perfect for them, and can easily integrate with your API. It is available free of cost and can synchronise great-looking documentation with your GitHub project easily and effectively for enhanced collaboration.

Zoho Wiki is a knowledge management software and sharing tool, that fulfils the particular needs of different knowledge management teams at a go. Zoho Wiki makes it easier to assign employees to newly created workspaces, customise the portal and stay updated with the latest trends and discoveries. Clients can create a centralised repository for information where team members can collectively contribute their share of knowledge. This enables exposure to personal and new ideas that might become game-changers in the long run. The information uploaded in the repository is entirely safeguarded with reliable security protocols. Security measures for each page can be set individually with fine-grained accessibility. The interface of Zoho Wiki can be changed to accommodate the brand needs with relevant themes and even the brand logo if necessary. Banners can be personalised to create a look that is attractive and exclusive. The Zoho Wiki editor is one of the simplest editing tools that is used to create modifications without hassles.

ScheduleOnce provides end-to-end scheduling solution to its users and their customers. You can accept appointments and your customers or clients can book their own appointments from anywhere, anytime. With appointment scheduling feature, appointment reminders too is available. It includes features like group scheduling, class scheduling, automated scheduling, facility scheduling etc. This also helps in resource scheduling, processing payment online, meeting room booking, calendar management from any location you wish. ScheduleOnce facilitates dealing with online customer reservations on an automated basis. It is an integrated scheduling platform that can manage all your bookings.

Domain Scout provides its users with a platform through which they can discover domain names for their projects. The software monitors several newly expired domains every day from various sources and then index them into the powerful expired domain search tool. Users can combine their keywords with several other words to get domain name ideas. The keyword spinner feature combines keywords with hundreds of words and shows which domains are available. Domain Scout software enables its users to use name generator tool that will generate random pronounceable domain names which are often unique and brandable. The software allows its users to use domain hacks which is a method of combining domain names, TLD and a URL path to spell out the keywords which can be used to create extremely short and interesting domain names. Users can get notified when the WHOIS information for a domain change which is useful in case the user is waiting for a domain to expire or be renewed.

EasyVista Self Help revolutionizes the concept of knowledge management, empowering users to independently resolve issues with an intuitive, media-rich experience. By enabling the upload of informative documents, instructional videos, and vivid imagery, this platform ensures that solutions are not only accessible but also engaging. Its versatile syndication capabilities extend the reach of the knowledge base across a myriad of user touchpoints, including websites, portals, corporate applications, and even messaging platforms. Additionally, the platform's advanced analytics offer deep insights into user engagement and knowledge utilization, optimizing the efficiency of the employee self-service strategies. With EasyVista Self Help, organizations can transform their customer and employee support from reactive to proactive, facilitating a seamless self-service environment.

Document360 is a knowledge base creation platform that allows brands to create a self-service portal for their customers. It solves the issue of answering FAQs of the customers by setting up a public-facing knowledge base where the organization can create articles regarding the questions and a robust search engine as well that provides results on keyword inputs. Content managers can maintain several versions of the articles allowing them to restore the content to any version in case of any accidental change. To make the website SEO-friendly, admins can define different segments such as page title, article tags, and featured image. The contents can also be categorized up to 6 levels and existing categories can be reorganized as well. The manager can also hide categories and define user access to members in order to prevent the content from any unauthorized access or edits. Document360 also brings a complete set of editing tools. One can add images/videos to the content, share code snippets, add tables, do hyperlinking and more. On top of all these, there is also an advanced security module that enables backup and restore of the contents, exporting/ importing documents to/from local drives, etc.

Guru is a collaborative knowledge management solution that provides individuals and teams with the knowledge they need to complete their job successfully. The software helps them to reduce search time for the right information so they could respond to individual customers’ questions quickly and easily. The solutions Verification and Browser Extension ensures that employees will always have access to information that they need to finish their job confidently. It also makes it easier for new employees to find the right information quickly. This helps businesses to thrive, and reduces the cost of administrative support. Guru sends Knowledge Alerts in real-time to team members about new releases, updates and more and also sends a notification to users that their team members have seen the information. If the users missed their meeting, then they can access critical information shared by other attendees on the go. Guru not only organizes the information but also delivers appropriate context facilitating better work management.

KnowledgeOwl is helping make the world a better place with great customer service and powerful knowledge base software. Use the open API to build your own integrations, pushing information into and pulling information out of KnowledgeOwl. Recover an auto-save in case you left an article without saving. Auto-save takes a snapshot every 30 seconds. Create a blog-style category that will display its content as a paged set of results in reverse chronological format or display order. Ensure that your knowledge base URLs are always encrypted over a secure connection.

TWiki is a flexible, powerful, and easy to use enterprise wiki, enterprise collaboration platform, and web application platform. It is a Structured Wiki, typically used to run a project development space, a document management system, a knowledge base, or any other groupware tool, on an intranet, extranet or the Internet. Upload and download any file as an attachment to a page by using your browser. This is similar to file attachments in an e-mail, but it happens on web pages.