Conversation Intelligence Software List (April 2024)

Review, coach and share the most valuable, revenue defining moments from conversations. Spot mistakes and uncover opportunities using your actual call data. Understand the DNA of your sales interactions that lead to successful outcomes. Share real-time call data and insights to tweak, coach teams and replicate what you know is effective. Use the insights unique to your business for data-driven decision making. Improve performance, revenue and successful outcomes using call data as your compass.

Fireflies.ai is an online meeting recording and transcription software. The AI powered solution is capable of recording meetings over multiple web-conference platforms. It can also transcribe live conference meetings and audio files uploaded by individual organizations. Members can skim through the transcripts while playing the audio as per their convenience. The system enables employees to comment and mark specific sections of the calls to collaborate with other team members. Any long duration call can be thoroughly reviewed in real-time, users can run detailed searches across action items and other highlighted metrics. Members within a particular team can either invite others to their meeting or make the software auto-join calls through the integrated calendar. The software sends a notification email containing the transcript and recording of an individual meeting, a few minutes after the actual meeting has started. Fireflies.ai can be used to auto-populate an organization's CRM with meeting logs, notes, recordings, and other important information. It has active integrations with HubSpot, Salesforce, Slack, Zapier.

Marchex is a leading conversational analytics company that connects the voice of the customer to your business. We deliver AI-driven insights and solutions to help companies find, engage and nurture their most valuable customers across voice and text-based communication channels. Marchex leverages proprietary data and conversational insights to deliver real-time solutions that enable brands to personalize customer interactions.

A voice data measurement, analysis and qualification platform made for marketing, sales or management teams. Artificial intelligence to analyze calls, classify the most productive ones, create automations and accelerate the sales process.

Traq.ai is a software that assists with taking notes, transcribing calls, and recordings with the means of AI. It assists enterprises with the data of the buyers’ requisition. It also evaluates the competitors the buyers consider as potential threats. During the buyer’s interaction with their clients, Traq.ai neatly record their conversation without any fuss of transcription. Moreover, after completion of a call the software analyses the call and scans the significant insights along with the threats. After that, the software provides an instant summary of the buyer’s CRM notes. Traq.ai also provides a proprietary algorithm after an evaluation is done. This helps buyers to improvise their strategies and enhance their sales. The buyers have the ease to get help from the team running the software when problems arise. Traq.ai software ensures pipeline accuracy and elevates the growth of revenue sustainably. It also tracks the growth and predicts the sales in the near future.

Murf Voiceover Studio helps users add lifelike background voices, within the generated videos in a few minutes. It is mainly a text-based voiceover generator, equipped with AI voices that are hyper-realistic by nature. Users can either opt for simple script typing facilities or can go for home-style voice recording options. Once done, they can convert the particulars into AI-based voiceovers for videos and music. The software is loaded with more than 20,000 voice-overs, which are curated by users located across 116 countries, in 15 languages. Further, users dependent on Murf Voiceover Studio can modify the pitch of an individual voiceover, speech and narration quality. They can also put more emphasis on certain words as per needs. An inbuilt grammar and spelling checker tool runs timely analysis through the submitted scripts, checking for errors besides offering appropriate suggestions as well. Additionally, a royalty-free gallery within the software is loaded with multiple background music that users can incorporate in real-time.

Fathom is a free Zoom app that records, transcribes, and highlights the key moments from your Zoom calls so you can focus on the conversation instead of taking notes.

Sidekick is an AI agent built to hold natural and dynamic conversations with customers and talk just like a human. Built on the world's most advanced AI models, Sidekick pushes the state of the art in natural conversation and converses seamlessly with your customers.

Marsview Notes is an AI-powered software that can be used to manage calls & video discussions, record meetings, and take notes throughout meetings. From phone and web conferences, the software automatically extracts insights and transcripts them seamlessly. The software connects with Zoom and captures voice and video conferences either through the web app or a phone. In a matter of minutes, it transcribes the calls and discussions. Users can save these transcripts and notes for later reference and deeper understanding. The software can be used to conduct effective meetings by individuals, small enterprises, industry experts, large teams, and organisations. Users may launch meetings, maintain all customer relations, obtain interactive transcripts, and get analytics from the software's intuitive Meetingspace all in one location. For a comprehensive experience, the automatic transcription capability records meetings in real-time and gives users clear, punctuated transcripts, speaker assignments, etc. Insights including thoughts, reactions, queries, call quality, etc. are routinely grasped by the AI engine.

Alan In-App is an AI-powered interactive voice assistant. It helps and encourages clients of a business to find the right product for them. It supports the usage of features that attract users' attention and gives a customised voice encounter for each user, to reduce app abandonment. The platform cuts operational expenses for businesses by outsourcing low-level work to a voice command. It uses speech to onboard & educates personnel, and it improves safety by decreasing job disruptions with hands-free operations, allowing the business to run more efficiently. The platform promises to assist its users at any time, relieving helpdesk workers by quickly responding to typical inquiries, reducing wait times and satisfying customers by effectively educating consumers on goods and services. Furthermore, individuals may use voice to reaffirm and strengthen their brand image as well as market items along the user journey, which will aid in acquiring fresh consumer insights and increasing engagement.

Stop relying on memory. Sync all your calls, and keep your CRM automatically updated. Dictate your notes, even during a call. Sync to your CRM, or add to your task list.Record calls, get instant transcripts, and set up custom recording options for different contacts.See caller information, notes, and call history for your contacts, every time the phone rings.

q&ai watches your Gong, Chorus, and Zoom calls for you, highlighting and surfacing key product and marketing insights. Continuously gauge the voice of the customer, track key trends in the market, and highlight where your messaging works best - all automatically with q&ai.

Pattr is a Conversational AI SaaS platform to power, enable, enrich and understand your customer conversations in real-time and at scale. Deliver effective, engaging & healthy customer interactions at scale with our conversational AI platform.

Convlo automatically provides insights on what was said on the best calls, and how to improve the calls that don’t go well. Automatically enable the sales team to know what they said right on calls that closed, and what they forgot to mention on calls that didn’t go well.

Laxis captures conversations intelligently to make your meetings more productive and enjoyable. Simple transcription and personalized templates help you extract insights, action items, and key quotes from meetings. Laxis takes notes while you focus on the conversation. Capture each attendee's comments verbatim, and flag items for follow up. Laxis captures meeting outcomes with an accurate record that can be sent to each attendee.

Create groups of users based on their interests and needs. Reach them with the right valuable content. Send dozens of personalized DMs per day in a fraction of the time and get the best response from audience.

Introducing PaperChat the revolutionary communication platform that connects they to their PDF documents in a new, dynamic way. Forget about manually annotating PDFs, because now they can have conversations with them. It's the perfect tool for project teams, researchers, and anyone who needs to collaborate on documents, offering a streamlined experience that helps reduce the time they need for document-related tasks. With PaperChat, they can upload any PDF they want and start asking questions right away. An easy-to-use interface encourages collaboration and eliminates jargon, so they can find the information – and answers – they need quickly and easily. And our specialized search engine lets they find specific information fast by improving the speed and accuracy of searches. Say goodbye to manual annotation and hello to PaperChat. Communicate with PDF documents and improve their productivity with this highly efficient, time-saving communication platform. Try it today to see for yourself how PaperChat makes document collaboration and understanding easier, faster, and better!

In today's digital age, technology has become an integral part of lives. From communication to entertainment, technology has made everything more accessible and convenient. However, one area where technology has proven to be a game-changer is in healthcare. One such CI platform is KAI - the first of its kind to combine acoustic, text, and facial emotion AI to reveal hidden human insights. This unique combination allows for a deeper understanding of patient interactions and helps identify the best emotional connections to deliver the desired outcomes. This allows for a better understanding of patients' needs and enables healthcare providers to tailor their services accordingly. KAI's facial emotion AI takes this a step further by identifying the emotional connection that has the most significant impact on outcomes. At KAI, data privacy and security protocols are constantly updated to meet industry standards.

Are them looking for an easy and effective way to communicate with their customers on WhatsApp? Look no further than kwiqreply. With kwiqreply, them can optimize their customer communication and enhance the customer experience. This powerful suite of tools allows them to send automated messages, integrate chatbots, and much more. Using kwiqreply’s intuitive interface, them can start taking control of their customer communication quickly and easily. Automate customer journeys, respond quickly and thoroughly, and create a streamlined conversation. Streamline customer service by eliminating the back-and-forth manual message sending. Automate their customer conversations, save time, and increase efficiency. Never miss an opportunity to stay in touch with their customers with kwiqreply’s powerful features. Automatically respond to inquiries, welcome new customers, and notify customers when new products arrive. Customize messages to meet the ever-changing needs of their customers, no matter where they are. Say goodbye to manually requesting customer feedback and automatically generate surveys or polls with kwiqreply’s automated message feature. Keep track of customer experience with automated analytics, giving them insight into improving customer service. Make customer communication more efficient, enjoyable, and effective with kwiqreply. Start their free trial today and see how them can take control of customer communication.

Gaspar.ai offers an intelligent AI service to make optimal service desk operations and experiences efficient and more enjoyable. With Gaspar.AI, admin will have powerful tools to create and automate mundane repetitive processes, such as employee onboarding. Meanwhile, all users benefit from the AI's ability to instantly auto-resolve 40% of recurrent employee requests. With Gaspar, organizations can further optimize their support process performance with Analytics Dashboard, which provides a comprehensive overview of key insights and real-time monitoring. Plus, its Proactive Insights feature provides IT teams with an easy knowledge management system. Even better, Gaspar can be integrated with most ITSM platforms, including ServiceNow, Freshservice and Jira Service Management, taking only 30 minutes to be deployed. All these features that Gaspar.AI provides are designed to be tailored to each company's specific needs — so it's no wonder Gaspar has become an essential partner for optimizing service desk operations and experiences!