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Fireflies.ai is an online meeting recording and transcription software. The AI powered solution is capable of recording meetings over multiple web-conference platforms. It can also transcribe live conference meetings and audio files uploaded by individual organizations. Members can skim through the transcripts while playing the audio as per their convenience. The system enables employees to comment and mark specific sections of the calls to collaborate with other team members. Any long duration call can be thoroughly reviewed in real-time, users can run detailed searches across action items and other highlighted metrics. Members within a particular team can either invite others to their meeting or make the software auto-join calls through the integrated calendar. The software sends a notification email containing the transcript and recording of an individual meeting, a few minutes after the actual meeting has started. Fireflies.ai can be used to auto-populate an organization's CRM with meeting logs, notes, recordings, and other important information. It has active integrations with HubSpot, Salesforce, Slack, Zapier.
|Support||Online||Customer Type||Large Enterprises Medium Business Small Business|
|API||NA||Location / Phone Number||California, United States|
|Deployment||SaaS/Web/Cloud||Category||Productivity Bots Software|
Learn more about Fireflies.ai pricing.
What do you like best?
FireFlies AI records and transcribes all meetings, allowing you to search specific topics, as well as action items. It can also route all information into a Slack channel after a call with 90% accuracy and create action items too. You can listen to the recording at double the speed or download it into your preferred format. I love having the ability to click into a spot within my transcript and listen to a particular snapshot.
The pricing is fairly affordable vs. the cost spent to have someone join in on all our meetings.What do you dislike?
There's not much to dislike in my opinion. The first time I tried to use it, it did not work to join my Join.Me line, but worked perfectly with Google Hangouts. It is important to always include the dial-in URL and the screen share link as FireFlies AI will scan both to try to join the meeting.
I also wish that the free trial could be extended a bit longer - you initially get to have your first recording free in order to try it out.What problems are you solving with the product? What benefits have you realized?
We spend a lot of hours having someone join calls just to take notes. This will help to reduce the cost of someone having to join any important meeting with our clients.
Confusing interface. The invite to the zoom meeting failed several times. The messages and functionality were inconsistent. Chat took 40+ minutes (timed) to respond (the site says typical wait is 14 minutes). The chat rep was extremely slow in responding taking minutes to respond to my queries. One problem, it turned out,was that the email I used to set up the acct is different from the email used to invite the transcriber-bot. There is no way for me to change my email in the account settings. Why? I asked the chat rep. "It is our policy." He said he would change it and send me an email confirming. I am still waiting.
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