Syndeo.cx

personalized customer communcations for the contact center

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What is Syndeo.cx and how does it work? Syndeo’s ANY messaging app brings all customer interactions from social media networks into place so you can seamlessly have conversations with your clients from one platform no matter which channel they want to communicate on. All conversations are stored in one place so you can easily get an overview of previous interactions, which helps you provide more personalized communications and customer service. To provide a higher level of service, Syndeo allows you to recruit “Experts” -- internal employees or even external subject matter experts – who can provide additional knowledge to better answer customer queries. Using the Syndeo platform, you can deploy chatbots to interact with customers and answer commonly asked questions. Syndeo also has a feature called “Trust Based Routing”, which ensures the customer query is automatically routed to the right customer service agent who has the best experience based on previous questions answered or specialist knowledge and skills.

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Syndeo.cx Features Show All Features

Live Chat Features

Visitor TargetingVisitor targeting is used to get the right content to the right visitors with flexible segments that are always up-to-date. Visitor targeting enables businesses to personalize their content and target experiences to specific visitor segments. It involves creating the segments you require to reach the exact visitors you need and achieve your business goals.
Persistent ChatPersistent chat lets you create topic-based discussion rooms that persist over time. Persistent chat rooms are where you can communicate and collaborate with a group of people who have a common area of interest.
Offline FormOffline forms feature allows your team to collect important information even when they have limited or no internet access.
Knowledge DatabaseA knowledge database is more than just a set of documents stored on servers. A knowledge database includes information on a specific material or general method of study, as well as information such as monograph revision history, comprehensive information on current work, or links to standard catalog numbers, among other things
Video ChatMake conversations more personal with video calling between your agents and your visitors
TransfersTransfer of calls from one operator to another with just one click
Shortcut MessagesShortcut messages allow you to configure an unlimited set of pre-canned responses that agents can use to quickly reply to frequently asked questions. This means quicker, more consistent responses. Agents may ask visitors for more details or provide specific answers by using commands (or selecting from a menu). It's also a great way for new agents to get up to speed faster by relying on a body of information that's already been developed.
Co-BrowsingCo-browsing allows agents and customers to practically be on the same page. Agents can access and communicate with customers' web browsers in a matter of seconds with the click of a button. As a result, they are able to provide real-time, customized assistance with complex processes. Agents only see pages that have been allowed with co-browsing, not any other open browser tabs or applications on a customer's device.
Call Me OptionThe Call me feature gives users a way to join the audio portion of a meeting by phone. This is handy in scenarios when using a computer for audio might not be possible.
Agent SchedulingThings happen. Agents call in sick, and some just aren't working to their full capacity. Supervisors must be able to make changes on the fly. This is called agent scheduling. Agent scheduling helps generate reports that equate schedules to agent results and allow for the identification of schedule anomalies for agent assessment and coaching.

Syndeo.cx Technical details

Support	Online	Customer Type	Large Enterprises Medium Business Small Business
API	NA	Location / Phone Number	United Kingdom / + 44 (0) 28 90767266
Deployment	SaaS/Web/Cloud	Official Website	http://syndeo.cx/
Deployment	SaaS/Web/Cloud	Category	Live Chat Software

Syndeo.cx Pricing

Pricing ModelFree Trial , Subscription

Business

$78 /Month

Ideal for small to medium businesses. Access to all platform features with unlimited messages

For up to 250 customers

Features

Real-time messaging
Insights and reporting
Automation for self-service
Expert community
Interaction designer

All the plans includes these features

Leverages the apps to communicate quickly
Community of experts
Chatbot technology
Collaborate with customers to improve sales
Collect Customer feedback
Solve customer issues with defined techniques

Based upon the number of customers the pricing plan varies. Contact the vendor to get the detailed pricing information.

Enterprise

Custom

Ideal for large companies

More than 50,000 customers

Features

Includes features of All plan
Volume based discounts
Consultancy and customised setup
Personalised support and training
Custom integration to CRM

Contact the vendor to get the latest pricing details.

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Disclaimer: The pricing details were last updated on 07/09/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Syndeo.cx pricing.